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Ux/cx Designer Resume

Seattle, WA

PROFILE SUMMARY:

  • Information Technologies Consultant with +10 years of experience with big and complex projects in several industries.
  • Expert on identifying business/user needs and transforming them into simple USER STORIES
  • 5+ years’ experience in developing comprehensive strategies including conceptualization, functionality, UX & UI, web and mobile design.
  • User Experience advocate focused on top quality experiences for real life problems
  • Experience in user research, interviews, persona profiling, user journeys, usability testing and benchmarking.
  • Expertise in developing websites and mobile apps throughout all the process, from sketching, wire framing, mock - ups and building interactive prototypes.
  • Proficient in Prototyping, Wire Framing and UI Design.
  • Expert on Design Thinking methodology and Agile Development (SCRUM Master certified)
  • Strong knowledge as workshops facilitator, persona profiling, usability testing and benchmarking
  • Highly skilled on business analysis and functional testing which give me the advantage on creating polished products that requires less rework
  • Solid knowledge on project management tools like JiRA and Trello

KEY EXPERTISE:

Senior UX Consultant focused on creating the best digital experiences for multiple industries. Experienced on creating business needs into simple and understandable stories that are achievable and usable by real life users applying nothing less than a User Centered Design approach. I design functional and elegant solutions using trends for mobile approaches that are Results driven, this means that every decision taken is always aiming for getting the best possible results without compromising aesthetics and accessibility. Experienced in Agile development projects for multi - cultural teams with local and proxy presence that has given me the chance to also master my communication skills.

SKILLED TOOLS:

  • Sketch
  • Axure
  • Flinto
  • Zeplin
  • JiRA

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

UX/CX Designer

Responsibilities:

  • Interview stakeholders and end users in order to gather both, business and user goals and translate them into business requirements
  • Document work sessions outcomes in the way of storyboards and scripts based on real user scenarios
  • Define the overall experience of Confidential ’s new smart building in the Redmond campus
  • Help technical team identifying tools and products needs that would have direct impact in the new experiences designed
  • Run and lead Design Thinking workshops
  • Define the User interactions with physical and digital solutions provided within the Campus
  • Work using Agile development processes
  • Perform proactive communication with the product teams in order to identify hurdles between the design and implementation
  • Manage customer relationship, negotiate temporary solutions when needed and identify complex scenarios that required deep analysis based on multiple interactions and/or complex business rules

Confidential

UX/UI Designer Lead

Responsibilities:

  • Lead the Android UX design team
  • Run and lead Design Thinking workshops
  • Gather requirements, create user stories and create high-level and low-level designs that would solve real life problems using high quality tools like Sketch and Flinto
  • Create mobile solutions based on Apple’s HIG and Google’s Material Design
  • Define the User Interface interactions, transitions and exceptions that would be created as part of the solution
  • Work using Agile development processes collaborating myself as SCRUM Master for the design sprints.
  • Perform proactive communication with the development team in order to identify hurdles between the design and development
  • Manage customer relationship, negotiate temporary solutions when needed and identify complex scenarios that required deep analysis based on multiple interactions and/or complex business rules

Confidential

UX/UI Consultant

Responsibilities:

  • UI design using Axure for wire framing
  • Run and lead Design Thinking workshops
  • Coordinate and execute several interviews with stakeholders, business managers and sales representatives from all over the country in order to identify and document the current sales process and the requirements in order to be able to understand the operations
  • Define and get approval of a whole new sales process based on a 100% digital experience
  • Create wireframes that represents the whole experience and get approval from business of this experience in order to be developed and implemented
  • Analyze complex business rules and create a journey map that is easy to use by the sales representatives but complying with all the current laws applicable specifically to telecommunications
  • Get re-certified on telecommunications by an international organism
  • Support the development team during their coding in order to ensure the experience is what was approved by business

Confidential

UX/UI Consultant

Responsibilities:

  • UI design using Axure for wire framing
  • Participate in Design Thinking workshops with the insurance
  • Document business requirements gathered in meetings with stakeholders and business representatives
  • Create wireframes that represents the whole experience and get approval from business of this experience in order to be developed and implemented
  • Identify gaps between the different states in the country in order to document and present to stakeholders and be able to create one single process that would apply to the country. Without this task defining only one experience was impossible

Confidential

Information Architect

Responsibilities:

  • Coordinate and execute several interviews with stakeholders, business managers, branch managers and top management people from the bank in order to gather and document the business needs for both, the public web portal and the online banking site
  • Work as intermediary between the back-end team and front-end team in order to identify the technical needs
  • Map current and future processes using Visio
  • Define the new information architecture for both web sites
  • UI design using Axure for wire framing
  • Define and get approval of a whole new sales process based on a 100% digital experience
  • Create wireframes that represents the whole experience and get approval from business of this experience in order to be developed and implemented
  • Get certified on banking business processes
  • Support the development team during their coding in order to ensure the experience is what was approved by business

Confidential

Business Analyst

Responsibilities:

  • Mapped and documented complex processes that were crucial to define the amount of work to be done using tools like Confidential Blueworks and built strong relationships with clients and stakeholders resulting on quick trust about the work products being delivered
  • Get certified on telecommunications by an international organism
  • I become a stakeholder to the testing team during the QA analysis where I helped them creating the test plan document and test cases based on my knowledge about the processes and scope
  • Provide industry best practices to the client in all stages of the project
  • Keep track of the project using Rational Manager tool

Confidential

Test Lead

Responsibilities:

  • Lead a team of 8 members located in multiple cities around the globe
  • Create test plans and get approval from management
  • Create test scripts and execute them using HP’s Quality Center to document and manage the test cycles
  • Execute System Testing and System Integration Testing
  • Manage the defects life cycle

Confidential

Automation Tester

Responsibilities:

  • Automation of test cases
  • Run programmed regression testing and modular testing
  • Create test scripts and execute them using HP’s Quality Center to document and manage the test cycles
  • Improve old test scripts using a Object Oriented Programming approach

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