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Analyst/testing Coordinator Resume

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Arlington, VA

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SUMMARY:

Capable and versatile with years of experience in administering high quality service and support, website and on - site store management across IT and retail industries. Resourceful self-starter with critical thinking and organizational skills for multitasking; identifying and meeting customer needs. Quick learner with technology savvy in optimizing new software applications and systems. Excellent communication and interpersonal skills for collaboration across multi-functional teams, and forging effective relationships with management, project partners and customers for enhanced customer service; and advancing organizational goals, and business growth.

TECHNICAL SKILLS:

  • Applications Support & Analysis Customer Service Scheduling Website Releases User Guides
  • Website Testing Training & Orientation Website Status Tracking Online Applications Research
  • Store Opening & Closing Cashier Transactions Store Returns Problem Resolution Event Planning
  • Policies & Procedures User Accounts Requirements Store Safe Deposits

PROFESSIONAL EXPERIENCE:

Analyst/Testing Coordinator

Confidential, Arlington, VA

  • Utilized oral, written, and organizational skills by providing remote and on- site application and analytical support to the testing and Medicare Coverage Information Management (MCIM) teams
  • Assisted with tracking and testing Medicare Coverage Information Management (MCIM) website requirements, updating user guides, preparing meeting notes, and filing project documentation
  • Coordinated the project developers, analysts, and assigned testers during internal testing efforts; tracked statuses of testing findings for Medicare Coverage Information Management (MCIM) and Health Plan Management System (HPMS) websites; and compiled and filed the final testing documentation
  • Oriented and trained new testers and analysts on company procedures and websites
  • Refined critical thinking skills by performing black-box testing for application requirements, system updates, change requests, quality assurance, security patch testing, and 508 compliance on Centers for Medicare and Medicaid Services (CMS) websites, reported bugs to the project teams, and retested to confirm that bugs were fixed

Analyst/Testing Coordinator/Help Desk

Confidential

  • Acquired leadership and analytical skills as the subject matter expert for four Comprehensive Error Rate Testing (CERT) projects while meeting with business owners to define, update, track, and test website requirements
  • Developed technical writing skills by drafting requirements documents for Centers for Medicare and Medicaid Services (CMS) websites; creating and updating schedules for website releases; composing test plans and test cases; and updating application user guides
  • Provided help desk support to Comprehensive Error Rate Testing (CERT) users via phone and email; maintained user accounts on CERT websites; and researched, confirmed, tested, retested, and recorded user website issues and inquiries; and escalated technical issues to developers
  • Spearheaded meetings with the project team and assigned testers to kick off Centers for Medicare and Medicaid Services (CMS) website testing efforts; tracked and documented the statuses of all findings reported during company testing efforts

Bookseller

Confidential, Alexandria, VA

  • Executed store opening and closing protocols as key holder; and prepared store deposits for banking
  • Systematically received and managed bookstore inventory
  • Ensured quality customer service in store and over the phone

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