SUMMARY:

• Design Multi - Tier web environment
• Disaster recovery plans and procedures
• Multi-Tier SharePoint 2007/2010/2013
• IIS web Environment design, manage and application Support Experience;
• Cyber Security Counter Operations
• Provide technical leadership and management in Tier 1 / Sev A outages or problems
• Troubleshooting, and problem solving skills
• Expert level of understanding of n-tier applications and how to manage from an operations perspective.
• SME for the organization regarding a system or product flow
• Able to participate in defect triaging processes to ensure the proper prioritization and correct team assignment
• Application support with industry knowledge of ITIL service management principles.
• Manage multiple conflicting deadlines and competing priorities
• Level 3 Application Support team member that will be part of a group that is responsible for the maintenance and support of firm applications
• Proactively communicating solutions and updates to management, including on hotlist items with potential for widespread severe impact
• Working complex technical cases to resolution
• IIS application migration from Windows Server 2003 to Windows Server 2008/2012/2016
• .NET application support
• Expert in IIS and .NET application administrator
• Manage custom .NET applications hosted on IIS 7.5/8.5/10.5
• Administer and support SharePoint deployments in a larger Oil and Gas network supporting more than 15,000 users
• SharePoint Migration
• Amazon Web Services (AWS) migrations
• Strong written and verbal communication skills
• Customer service focused
• Implement and Support of 3rd party solutions
• 3rd party solutions, and platforms that can be leveraged to further enhance SharePoint and provide efficient solutions for our business
• Development, coordinate 3rd party contractors
• Expert knowledge and relevant expertise, able to identify the area of fault (Security, code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
• Technical diagnosis and solution within specific technology expertise and assigned applications
• Monitoring production health, create weekly reports on production server health, incidents and share with management.
• Support activity
• IIS / .NET Application - Environment Support
• Cyber Security Counter Operations
• Webtrends Application and Server support
• Vendor interaction and product analysis and evaluation
• Desktop support Windows & MAC
• Data Recovery strategy, plans and procedures
• 24 x 7 on-call support rotation
• Documentation and presentation
• Technical consultation for project implementation
• Support and implement OS patches and upgrades
• Server administration training for 1 st and 2 nd level support
• Support in troubleshooting network outages
• Short term project consultation
• Support .Net Web Applications
• Setup Network and server monitoring server and agents using Nogios
• Create and update new and existing Knowledge Items for 1 st and 2 nd level support
• LAMP and WAMP Stack

SPECIALTY:

• Triage of Level 1 or Severity A outages
• Cyber Security Counter Operations
• .NET Application Migration
• Web Server Migration
• SharePoint Migrations

PROFESSIONAL EXPERIENCE:

Sr. Technical Lead

Confidential

Responsibilities:

• Migration of IIS applications from IIS 6 to IIS 8.5 / 10
• Decommission servers no longer supported
• Establish IIS web server standards across all servers, company wide
• Create how to document for troubleshooting applications
• Established Site settings and standards company wide
• Established monitoring for applications and server and other
• Created and established code deployment process and procedures
• Created and established backup and restore process and procedures
• Creation / implementation of Disaster Recovery process and procedures
• Mentor Jr. technical staff

IIS Migration Consultant

Confidential

Responsibilities:

• Migration of IIS applications from 6 to IIS 7.5 / 8.5
• Interact with vendor on application upgrade
• Design, build and test new IIS server environments
• Decommission of applications and servers
• Plan, organize, execute application and server migrations

Web / SharePoint Engineer

Confidential

Responsibilities:

• Migration of IIS applications from 6 to IIS 7.5 / 8.5
• SharePoint Migration Support
• Backup and Restore of SharePoint Site Collections
• Code deployment
• SharePoint site restoration
• SharePoint Application / Site Support
• Design, build and test new IIS server environments
• Install applications as needed on new servers
• Interact with vendor on application upgrade
• Act as technical contact for vendors
• Create deployment process and procedures for MS Deploy
• Plan, organize, execute application and server migrations
• Decommission of applications and servers
• Provide management reports on migration status
• Provide application outage support
• Identify outage root cause, document and implement solutions to minimize downtime

SharePoint Support Consultant

Confidential

Responsibilities:

• Migrated SharePoint from 2007 to 2013
• Provide 3rd level support to users and administrators
• Provide monthly maintenance and updates of SharePoint
• Troubleshoot forms and custom code related issues
• Provide all SharePoint related support as needed
• Customize document tagging and search criteria
• Helped with migration of current documentation from 3rd party to SharePoint
• Help troubleshoot Workflow and Designer tools / Code

Senior Web Architect

Confidential

Responsibilities:

• Migrated IIS Application from IIS 6 to IIS 7.5 and 8.5
• Design, build and test new IIS server environments
• Install applications as needed on new servers
• Interact with vendor on application upgrade
• Act as technical contact for vendors
• Create deployment process and procedures for MS Deploy
• Plan, organize, execute application and server migrations
• Decommission of applications and servers
• Provide management reports on migration status
• Provide application outage support
• Identify outage root cause, document and implement solutions to minimize downtime

Escalation Support Engineer

Confidential

Responsibilities:

• Break Fix with tight deadline on response time and ticket acknowledgment
• Provide daily Sev A and Sev 1/ Sev B and Sev C support for American Express / JP Morgan / American Airlines / Confidential Electronics / The Home Depot / Shell / Nokia Corporation and more….
• Manage over 5,800 servers in multiple FE / AP and SQL server farms
• Troubleshoot and provide technical solutions to environment related issues encountered by new and existing applications in the environment.
• Restores / Updates

Sr. web Architect

Confidential

Responsibilities:

• Provide architectural design
• Provide support for Web Trends 8.7
• Designed and setup Web trends 9.2
• Created server documentation and standards
• Created web log analysis solution for multiple environments
• Lead and participate in design review sessions for IIS.
• Troubleshoot and provide technical solutions to environment related issues encountered by new and existing applications in the environment.
• Actively monitor the IIS hosting environment to increase efficiency, improve reliability, and minimize operating expenses.
• Responsible for coordinating projects as a technical lead, providing design and implementation standards to team members.
• Provide in house .Net Application Support

Sr. Application Support Engineer

Confidential

Responsibilities:

• Provide end to end support for London Metal Exchange / Comex Trading support
• Lead and participate in design review sessions for IIS.
• Assist in the mentoring and coaching of team members.
• Troubleshoot and provide technical solutions to environment related issues encountered by new and existing applications in the environment.
• Actively monitor the IIS hosting environment to increase efficiency, improve reliability, and minimize operating expenses.
• Responsible for coordinating projects as a technical lead, providing design and implementation standards to team members.
• Provide technical leadership and technical documentation and outage management.
• Partner with the Solution Architecture to establish sound handoffs and detailed documentation standards before new builds are accepted into the production environment.
• Troubleshoot and provide technical solutions to issues encountered by new and existing applications in the environment.
• Collaborate with other infrastructure teams to establish platform standards and best practices.
• Provide input towards the direction of future technology for web environments and .NET technologies.
• Support trading application written in .Net

IIS Consulting Architect

Confidential

Responsibilities:

• Provide technical design and architecture for New IIS web environment to accommodate the new application.
• Provide input on server spec and IIS spec
• Create Documentation, Process and Procedures for deployment of new .Net Application

Consulting Architect

Confidential

Responsibilities:

• Create Documentation
• Train staff to support IIS
• Evaluate and recommend Deployment process and procedures

IIS Web Infrastructure Design / Architect

Confidential

Responsibilities:

• Provide end to end support, documentation, creation of standards, processes and procedures for the entire web infrastructure
• Support the new .Net applications in the environment
• Successfully defended environment against DDOS from a large hacker group
• Reduced content deployment from 4 hours to 5 minutes
• Created and implemented web server standards
• Created and implemented:
• Web server / environment standards
• Faster Content Deployment and Roll back process
• IIS standards for sites and applications
• Web log analysis and reporting
• Server maintenance process and procedures
• Load balancing rules and processes
• Server monitoring and alerting process and procedures
• Disaster Recovery process and procedures
• Backup and restore process and procedures
• Web Server consolidation and standards
• Automatic failover and recovery standards and procedures
• Web server security standards and procedures
• SFTP solutions for internal and external facing customers
• Special Response Team for emergency related outages, both internal and natural based
• Maintenance outage procedures and processes
• Server and site performance process and procedures
• External monitoring solutions
• New server / application setup and configuration
• How to documents and knowledge item solutions
• .Net Application testing and verification
• Server / Application isolation
• SharePoint 2007 support and administration

IIS Migration Consultant

Confidential

Responsibilities:

• Evaluate IIS environment
• Prepare for Transfer of web servers and web sites from outside vendor to in-house
• Created documentation for troubleshooting
• Created web server standards and How to documents
• Provided assessment of business needs
• Designed and implemented multi-tier web environment for internal and external websites on IIS 7.5

IIS Consultant

Confidential

Responsibilities:

• Provide 3rd level support for Web / Application support
• SharePoint Support
• Create documentation for server builds
• Create Visio diagrams of web and network infrastructure
• Troubleshoot web application issues
• Setup Nogios Monitoring
• Create Web monitoring alerts, actions, notifications

Sr Technical/Lead Analyst

Confidential

Responsibilities:

• Subject Matter Expert (SME) on IIS Web Servers and Web Infrastructure design, implementation and management
• Technical team lead of Web Server Strategy team
• Technical Lead, Confidential Command Center Operations IIS Web Server Support
• Consult projects on IIS web server and application requirements, review, implementation and testing and production implementation
• Senior Technical Lead, SME on Crisis Management Team
• Team lead, application integration group
• Technical team lead, Asset Management team
• Technical consultant for infrastructure strategy team
• Vendor technical representative of Confidential
• Troubleshoot Network, IIS web server, Web Application and Backend Issues
• Manage over 900 W2K and W2K3 web servers in 4 locations across US in a 24x7 enterprise environment
• Migrate IIS web servers from W2K to W2K3
• Manage DMZ web server farm
• Consult projects and business partners on variety of issues such as, new applications, new software
• Serve as subject matter expert and tech lead in crises / outage meetings
• Create/Update and Review knowledge items to insure accuracy of procedures are relevancy of information
• Find and eliminate duplicated technical procedures
• Trend data to monitor and prevent potential slow rising problems
• Train 1st and 2nd level teams on new projects and technologies including IIS web servers
• Mentor new team members
• Create customized documentation and training on different technologies
• Manage security of web servers in the extranet and intranet environments
• Setup, review and run Web Trends Reports
• Debug and Analyze of IIS crashes (Dump Files)
• Test and Provide feedback on new products for possible usage in environment
• Provide orientation via oral and written communication to managers, business partners and vendors
• Experience in project management.
• Support in house .Net applications

Network Engineer/Senior Web Administrator

Confidential

Responsibilities:

• Troubleshooting of ASP and HTML for developers.
• Manage over 200 Windows NT Server 4.0 and Windows 2000 servers in a 24x7 enterprise environment.
• Build and maintain Compaq ProLiant servers with Windows 2000/IIS 5.0 to departmental specifications.
• Installation and maintaining of Application and Commerce Servers.
• Install admin and troubleshoot Citrix Servers issues.
• Create and administer over 500 extranet and intranet websites.
• Responsible for developing process for creation of departmental websites.
• Responsible for developing process for deploying service packs and hot fixes for all web servers.
• Manage security for all web servers in the extranet and intranet environments.
• Assist in users and group administrative duties for OU locations in Windows 2000 Active Directory.
• Setup, configure and trouble shoot Virtual Directories and Sub-Webs
• Installation and troubleshooting of COM Objects.
• Migration from Windows NT 4.0 to Windows 2000.
• Setup new users or groups.
• Setup web directories and permissions.
• Configure web sites for FrontPage and InterDev.
• Setup and configure FTP Server.
• Setup DNS zones and records using QIP.
• Setup and generate Web Trends Reports.
• Monitor and correct NETIQ issues.
• Monitor web servers.

IIS Web Administrator

Confidential

Responsibilities:

• Manage over 400 Windows NT and 2000 servers in a 24x7 enterprise environment.
• Build and maintain Compaq servers with Windows 2000/IIS 5.0 to departmental specifications.
• Create and administer over 1000 extranet and intranet websites.
• Responsible for developing process for creation of departmental websites.
• Responsible for developing process for deploying service packs and hot fixes for all web servers.
• Manage security for all web servers in the extranet and intranet environments.
• Administer and maintain 300+ Web Servers
• Setup & configuration of new web servers
• Migration from Windows NT 4.0 to Windows 2000
• Setup and configure Web Server Clusters with Windows 2000 Advance Server
• Setup & configure new Internal and External web sites on IIS
• Installation of COM+ Application for each site
• Troubleshooting of Codes for developers
• Administer and maintain Web-Trends Server and Reports
• Setup and Configure Sub-Webs and FTP sites
• Setup web directories and permissions
• Setup permissions for users on sites
• Configure sites with FrontPage Extensions for Visual InterDev
• Setup DNS zones and records
• Tech Support for 2500+ developers