PROFESSIONAL SUMMARY:

• 24 years of experience in Information Technology (IT) of building, enhancing, and supporting software applications on multiple platforms using a variety of programming languages in Financial Services and Insurance industries in pursuit of new opportunities to leverage my IT knowledge, experience, and skills.
• Utilizes strong analytical and problem solving skills to create effective solutions for business and application problems.
• Quickly learns new technologies and conducts thorough and detailed testing of all application changes.
• Possesses flexibility to work independently or within a team environment (working in teams as small as two and as large as ten) as well as dynamics and experience to work with customers, management, technicians and teammates located locally, nationally, and internationally.
• Actively participated in all phases of the application delivery process including gathering business requirements, design, providing time estimate for project tasks, coding and testing, and deployment/production support.
• Commands clear and concise verbal and written communication skills used to write numerous business and technical documents.

TECHNICAL SKILLS:

Languages: SQL/Transact SQL, COBOL, JCL, Java, JSP/JSTL, HTML, JavaScript, XML, XSL, MS - DOS Commands, UNIX

Development Tools and Environments: Eclipse, IBM Rapid Application Development (RAD), Microsoft SQL Server 2008, TSO and Mainframe Utility Programs (SyncSort, FileAid, IBM Utilities) Control-M, Visual Basic for Applications (Excel)

Frameworks: Struts

Software: Microsoft Word, Excel, and Outlook, Subversion (Version Control), Rational ClearCase (Version Control), Polytron Version Control System (Version Control), CVS (Version Control)

Systems: Windows

Database: SQL Server, DB2, Sybase, Microsoft Access

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Application Support Analyst

Responsibilities:

• Assigned to monitor, to provide triage for incidents, and to research/analyze questions and issues for Customer Information System (CIS/Index) and Strategic Banking System (SBS) applications (Level 1 and Level 2 Production Support).
• Monitored daily production batch flow of 6,000 jobs and 100+ CICS/Web Service transaction processes used to retrieve data from and maintain data in CIS/Index database.
• Performed triage of job incidents and resolved them or escalated to/coordinated with Level 3 production support to resolve them.
• Resolved incident tickets raised by other applications, bankers, or other key stakeholders for issues involving application processes and performance, data quality, and ad hoc requests.
• Worked with Application Development team to implemented changes for application releases.
• Managed queue of incident tickets for 15 Enterprise System applications involving the assignment of incident tickets to resources as well as balancing ticket work load for them.
• Completed segments of the program quicker than expected and able contribute immediately to resolving job incidents, executing tasks for production changes, and resolving simpler incident tickets.
• Assisted other team members with resolving their incident tickets and tasks requiring use of mainframe.
• Participated in the establishment of new process for the management of incident tickets.

Technologies Used: Mainframe Monitoring/Job Management Utilities (Oasis Zeke/Zebb/Production Assurance Utilities), SQL, UNIX, JCL, COBOL, DB2, Mainframe Utilities (Syncsort, File-Aid, SPUFI)

Confidential, Lewis Center, Ohio

System Monitor and Price Auditor

Responsibilities:

• Worked to troubleshoot and resolve software and hardware issues that arose with cash registers, self-checkout registers, printers, and other devices critical to store daily operations.
• Escalated and collaborated with Confidential Internal Support for software issues and NCR for hardware issues when it was necessary.
• Followed up technicians when on issues that required on-site problem resolution.
• Conducted daily price audit of Confidential sales ad to items in store and audited prices of store products to prices listed in the database and made corrections as needed.
• Resolved and oversaw resolution of multiple issues cash registers, self-checkout registers, and other devices.
• Spotted and replaced multiple sale signs with incorrect price information during audits to help mitigate lost sales and to increase profits and Met and exceeded all job measurable expectations.

Technologies Used: Multiple internal Confidential web and desktop application used for reporting, auditing, and daily store support functions.

Confidential, Dublin, Ohio

Application Developer

Responsibilities:

• Enhanced existing Java and web components for e-commerce web application as part of eight member Agile team for The My Account application, an e-commerce web application that allowed consumers to enroll, shop, purchase, and manage internet, cell phone, and satellite television services as well as The Customer Support Agent Application that allowed customer support agents to assist consumers with any issues they may experience using their account on My Account Application.
• Provided on-call support for the web applications as part of a rotation of developers.
• Completed multiple Java programming assignments.
• Organized list of software and server accesses for new developers as well as documented Confidential approval processes needed to install developer software -- next developer was available to begin development assignments six days sooner following this documentation.
• Documented installation process of Customer Support Agent Application development environment.

Technologies Used: Eclipse, Java, JSP, JavaScript, Spring, Apache Velocity, Web Services, XML, Tomcat, WebLogic, Apache Ant

Confidential, Columbus, Ohio

Application Developer

Responsibilities:

• Built new components and enhanced existing components for web application and mainframe/distributed batch processing and assisted in deployment of these components.
• Assisted with gathering business requirements including screen mockups for review by the Line of Business users.
• Reviewed weekly list of upgrades of Mainframe software/utilities and managed changes as needed for the BTS application.
• Provided daily operational and on-call support for the web application and mainframe/distributed daily batch processing.
• Updated existing and created new application documentation.
• Oversaw database server migration and SQL Server 2008 upgrade of BTS which included testing all components of the application, coordinating testing with 13 interface applications with new database servers, creating and executing the plan used for the server migration and database upgrade in the Production environment.
• Participated on Line of Business initiative to standardize Integrated Testing and User Acceptance Testing best practices for applications and implemented changes for BTS to meet the standards.
• Redesigned and built new web component for BTS from an existing Lotus Notes application that failed an internal audit with the new BTS web component passing the internal audit.

Technologies Used: Eclipse, Java, JSP, JavaScript, Struts, MS SQL, SFTP, File Mover, Quartz Scheduler, Control-M, MS-DOS Commands, TSO, COBOL, JCL, Syncsort, File-AID, IBM Mainframe Utilities