SUMMARY:

• 11+ Years of Software Industry Experience with full life cycle implementations.
• 6+ years of experience in Salesforce.com CRM Platform and Apex Technologies and actively worked among the business stakeholder to empower the organization and help them to achieve their goals and objective.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Force.com API.
• Experienced in analyzing business requirements and implementing them to Salesforce custom objects, master - detail relationships, lookup relationships.
• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.
• Worked extensively on various salesforce.com standard objects in database management and backend programs (stored procedures, triggers, functions etc.)
• Worked on Salesforce Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Implemented Sales cloud, having great knowledge on Sales Cloud life cycle.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Involved in developing Salesforce Lightning Apps, Components, Controllers, events and Skilled in understanding and implementing the new Salesforce Lightning Experience.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in Force.com Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Good knowledge of OOPs (Abstraction, Encapsulation, Inheritance and Polymorphism) and design concepts.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experienced in Salesforce.com Live Agent Console setup in Service Cloud and experienced in Salesforce.com Marketing Cloud.
• Expertise in sales cloud, service cloud and marketing cloud processes.
• Experience in implementing design pattern methodologies.
• Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Working knowledge of design patterns with the ability to code to architectural documentation.
• Translation of business requirements into systems design.
• Good experience with SQL, HTML, XML, CSS and JavaScript.
• Strong Knowledge in Salesforce.com Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience of integrating applications with other existing applications.
• Good experience in working on Eclipse IDE for writing business logic in Apex programming language.
• Integrated many 3rd party systems with Salesforce.com using SOAP and REST API's.
• Good knowledge on SOQL and SOSL queries in Apex.
• Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix

Languages: C, C++, JAVA, J2EE, Apex, SQL, HTML

IDE: Eclipse, Net Beans, Visual Studio

PROFESSIONAL EXPERIENCE:

Confidential, Dublin, OH

Sr. Salesforce Developer

Responsibilities:

• Involved in application setup activities and customized the application settings of Salesforce.com per the functional needs of the organization.
• Developed Visualforce pages, Apex triggers to provide additional functionality to the existing features.
• Responsible for setting up Filed Level Security.
• Created Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Worked on creating Email Templates and Mail Merge Templates. Also, was involved in performing Mail Merge for both standard and custom objects.
• Worked on various AppExchange products as per the need of the organization.
• Used Metadata API to create, update, delete, retrieve or deploy customizations in our organization.
• Worked on various standard objects like Accounts, Contacts, Reports, Case, Lead and Workspaces.
• Worked on Salesforce.com platform database for selecting the data using SOQL and SOSL.
• Designed and Developed Dashboard to monitor case activities.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, and workflows for Outbound Messages, Email alerts, field update, assigning tasks, approvals and validation rules, auto response.
• Managed user accounts and maintained security - including new user account creation, profile and role management, sharing rules, and security controls
• As Admin enabled lightening experience to entire org and provided permissions to profiles.
• Created Web to lead and web to case, which are beneficial to collect the information from website and integrate with Salesforce.
• Work on different environment (DEV, UAT and PROD). Design data mapping between source tables and landing tables. Used Demand Tools to integrate Salesforce with other systems and move data from other environments into Salesforce.
• Created object relationships using Salesforce out of box features like master-detail, look up, many to many and also created junction object adding two master detail relationships, hierarchal relationships etc.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Develop business logic and wrote test classes accordingly in SFDC.
• Analyzed data through multiple reports like tabular, matrix charts etc and visualized the data with dashboards.
• Developed Visual Pages, Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Used the QA sandbox for testing and migrated the code for deployment instance after testing.
• Configured Sharing settings to specify the level of access the users have to each other's data.
• Used site.com functionality to build dynamic data driven web pages.
• Expertise in Test Driven Development (TDD).
• Worked on several Tickets for enhancements and fixing bugs.
• Used chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Worked on different aspects of Web Services (SOAP, and REST).

Environment: Saleforce.com platform, Standard and Custom Objects, Apex Class, Workflow & Approvals, Reports and Dashboards, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, SOSL, SOQL, Eclipse, Force.com IDE, Excel.

Confidential, Deerfield, IL

Salesforce Developer

Responsibilities:

• Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Worked with different Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed UI’s using SLDS and Lightning Components.
• Developed VF pages and related Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Build flows which embedded lightning components for each object fields and assigning the input variables to get flow between the components with the help of lightning buttons.
• Developed different Custom Objects, Tabs, Entity Relationship data model, Workflow Rules, Workflow Approvals, validation rules, Components and Visualforce Pages.
• Created custom reports to assess the performance of CSS people and the usage of the customer portal as well.
• Involved in creating page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Involved in creating Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects; used it to read, extract, and load data from comma separated values (CSV) files.
• Created service console and enabled for user with chatter and answers in the service cloud.
• Created Visual force and HTML Email templates to be sent to the customers relying upon the action they perform after they log into the portal.
• Developed test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Environment: Saleforce.com platform, Lightning Components, Apex Language, Visualforce Pages, Sales Cloud, Service Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP UI, Eclipse, Oracle, SOQL, SQL

Confidential, Phoenix, AZ

SalesForce Developer

Responsibilities:

• Implemented the Salesforce.com application using Agile, Scrum methodology that involves the iterative development methodology.
• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience evaluating and integrating Salesforce. AppExchange solutions within overall implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Single-Sign on (SSO) integration - Implement Single-Sign on (SSO) for browser based logins to Sales force.
• Documented and shared the requirements with Salesforce.com consultants for further implementation.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader. Roles and responsibilities:

Confidential, New York, NY

Salesforce Consultant

Responsibilities:

• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management.
• Design conversion including data mapping from CRM On Demand and Siebel to Salesforce
• Created Visualforce pages to provide customer status to sales team and executive team based on different geographical location filters.
• Authored 20 Apex classes, 12 triggers, and 15 Visualforce pages
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Expanded deployment for customer service reps, partner portal users, and customer portal users.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Data integration and migration from legacy SAP and excel sheets, using Pervasive for Data Integration, and data loader.
• Helped add Lightning page to SalesForce1/Sales Force One navigation menu
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications
• Implemented Chatter, and developed Visual force page for the mobile application.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Worked on Salesforce Live Chat integration.
• Created various Reports (summary reports, tabular reports, matrix reports) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.

Environment: Apex, Visual force, Sales force 1, Sales Force One, XML, Data loader, HTML, Force.com IDE, Java Script.

Confidential

Salesforce Developer

Responsibilities:

• Proficient in using market products for automation, consumer engagement and marketing management
• Developed many requirements using metadata and change set.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Working with writing SOQL and SOSL queries. Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Develops in Visualforce, Apex, Java and other technologies to build customized solutions that support business requirements and drive key business decisions.
• Proficient in SalesForce.com configuration, Force.com Security, VisualForce, SOQL, Apex, JavaScript, Web Services API, Chatter.
• Written apex REST web service classes for inbound calls to Salesforce.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential

Senior System Analyst

Responsibilities:

• Worked as a C++ Developer for the client TUI,UK in developing applications for forecasting the prices using the complex business logic.
• Mentored the Junior C++ Developer to work on the application.
• Worked on converting the business requirements to C++ Functional Requirements.
• Understanding MFC Architecture and programming in Visual Studio

Environment: Visual Studio 1.5, Visual Studio 6.0, Farpoint Spreadsheet, Btrieve Database.