General Manager Resume Winston Salem, NC - Hire IT People

SUMMARY:

Client - focused, technically proficient professional excited to use production experience and technical education to bring innovation to a Web Development role.
Excellent communication skills, obtaining detailed client needs and expectations and delivering products that resolve all customer concerns.
Superior project management skills, having coordinated multiple moving parts to achieve event success and client satisfaction.
Strong technical proficiency developed through schooling and personal study.
Proven marketing abilities displayed in expert event management for wide variety of clients and audiences.
Talent for utilizing current skills and research to learn new aptitudes quickly.

CORE TECHNOLOGIES:

Environment: UNIX, Windows 7/8.1/10; Oracle, Microsoft Exchange

Tools: Microsoft Office Suite, Visual Studio, Adobe Creative Suite, Microsoft Access, MySQL

Methodologies: Website Development Life Cycle, Object-Oriented Development & Programming (OOD & OOP), B2B & B2C Point-of-Sale (POS) Systems

EXPERIENCE HIGHLIGHTS:

Confidential, Winston Salem, NC

General Manager

Responsibilities:

Orchestrated operations of national touring production company with $20+ million budget.
Built quotes for clients based on stated needs and managed production projects. Controlled billing operations.
Optimized company processes and procedures.
Enforced compliance in tax and financial reporting as well as driver and vehicle documentation.
Drafted client contracts and negotiated vendor agreements.
Rewrote standard operating procedures, slicing over 15% of cross-rentals and over 20% in labor in additional to cutting costs by at least 25%.
Recommended and implemented software platforms and hardware that improved inventory management, resource logistics, and accounting processes.
Drastically improved customer service, creating open communication and actively procuring feedback.

Confidential, Jessup, MD

National General Sessions Manager

Responsibilities:

Conducted end-to-end project management for large-scale events and general sessions.
Strategized business development/growth.
Analyzed processes and devised improvements to drive efficiency and cost savings.
Met with clients and extracted needs/requirements.
Negotiated vendor contracts.
Governed communication and execution of vendors and internal departments to ensure superior guest/client experience at events.
Aided in system development and equipment purchase.
Performed technical writing utilized on website and in marketing materials.
Reworked equipment and service outsourcing, saving over 10% in costs and 5% in labor.
Drove revenue increase of 5-10% for general session while cutting over 10% in costs.
Bolstered client satisfaction by as much as 20%.

Confidential, Louisville, KY

Vice President of Technical Production Team

Responsibilities:

Forecasted future needs and evaluated events in relation to company goals.
Aided sales department with client contracts and negotiated vendors contracts.
Improved operational processes.
Led technical production team to create stunning, event-specific systems.
Conducted fleet of truck drivers and created measures to achieve/retain legal and procedural compliance.
Interviewed and hired production staff, training and coaching employees.
Completed technical writing for marketing and internal use.
Propelled customer satisfaction to new heights with over 30% improvement including renewing faith in clients considering other companies.
Sliced off 20% of costs by coaching and training managers and team while reconfiguring budget, schedule, and logistics processes.
Propelling 10-20% increase in sales.