Web Application Developer & Tech Support Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Web Application Developer & Tech Support

Confidential

Responsibilities:

Providing technical support for the Confidential (a web based, healthcare practice management system for nephrology care) by investigating reported code bugs and making required fixes
Our team reduced the backlog of tech support tickets from a high of over 400 in early 2015 to ZERO untouched cases as of January 2017. We developed and implemented new communication practices to help Client Services gather more useful information on issues. These changes greatly improved efficiency and client satisfaction.
Developing and implementing product upgrades, enhancements and new releases to satisfy customer requests and suggestions
Maintaining multiple databases, refining SQL queries and making requested fixes to client databases in SQL

Coder

Confidential

Responsibilities:

Gained hands on experience in ASP.NET MVC, C#, SQL Server and MS Visual Studio tools through an intensive 12 - week boot camp
Participated in team project planning, development, testing and coding for full life-cycle application development on several team projects
Multiple independent and team projects completed with relational databases, CRUD functionality, UI design, REST services, LINQ queries, Code-First Migrations, Identity Entity Framework, OAuth User log-in and responsive front-end design