IT Consultant Resume

PROFESSIONAL EXPERIENCE

Confidential

IT Consultant

Contracted out to Bank of America as a full stack developer to develop new internal ticketing system user interface using plain JavaScript, Webix library, and Node.js
Worked with team and end - users to determine priority features
Implemented custom features using HTML and CSS
Employed python internal libraries to query database and generate reports for ticketing system

Confidential, Bentonville, Arkansas

Software Development Engineer

Responsible for troubleshooting and repairing configuration setting for 10 development teams whose binaries were used around the globe in Wal-Mart Stores
Educated and trained development teams in good continuous integration practices
On call 24 Hours a day for global web services being managed by Jenkins
Assisted in migrating 5 projects containing 100+ web services from Ant Hill Pro to Jenkins environment
Reduced failover down time by 70% through implementing Jenkins High Availability configuration

Confidential

Geek Squad Technical Call Center Agent/Floor Supervisor

Called upon to advise 30+ technical support agents
Resolved over 500 technical issues via telephone call or remote access
Employed de-escalating communication skills to sooth irate customers and better assist them
Excellent trouble shooting skills accompanied with great data entry skills

Confidential

Call Center Specialist

Provided knowledge based technical assistance for the company's contract with the government entity HUD
Researched client's issues and reconnected with them when an answer was found via email or telephone
Worked with little to no supervision

TECHNICAL SKILLS