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It Consultant Resume

PROFESSIONAL EXPERIENCE

Confidential

IT Consultant

  • Contracted out to Bank of America as a full stack developer to develop new internal ticketing system user interface using plain JavaScript, Webix library, and Node.js
  • Worked with team and end - users to determine priority features
  • Implemented custom features using HTML and CSS
  • Employed python internal libraries to query database and generate reports for ticketing system

Confidential, Bentonville, Arkansas

Software Development Engineer

  • Responsible for troubleshooting and repairing configuration setting for 10 development teams whose binaries were used around the globe in Wal-Mart Stores
  • Educated and trained development teams in good continuous integration practices
  • On call 24 Hours a day for global web services being managed by Jenkins
  • Assisted in migrating 5 projects containing 100+ web services from Ant Hill Pro to Jenkins environment
  • Reduced failover down time by 70% through implementing Jenkins High Availability configuration

Confidential

Geek Squad Technical Call Center Agent/Floor Supervisor

  • Called upon to advise 30+ technical support agents
  • Resolved over 500 technical issues via telephone call or remote access
  • Employed de-escalating communication skills to sooth irate customers and better assist them
  • Excellent trouble shooting skills accompanied with great data entry skills

Confidential

Call Center Specialist

  • Provided knowledge based technical assistance for the company's contract with the government entity HUD
  • Researched client's issues and reconnected with them when an answer was found via email or telephone
  • Worked with little to no supervision

TECHNICAL SKILLS

  • Windows 10, 8, 7, Vista, and XP( Not Supported anymore )
  • Linux SUSE Red hat, Ubuntu, Debian, and Kali (Exploring Kali's tools)

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