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Production Support Team Lead Resume

Phoenix, AZ

SUMMARY:

  • Around 8+ years of experience in IT industry using JAVA, Jasper soft Technologies
  • Experience in working with Web Logic, and Apache Tomcat5x application servers.
  • Experience in mapping business requirements to technical needs, designing customized solutions with strong analytical skills and ability to analyze business practices and define optimal procedures.
  • Experience in working in the complete software development life cycle involving analysis, development, testing and maintenance.
  • Experience in client side technologies such as HTML, DHTML, CSS and JavaScript.
  • Extensive experience in different IDEs like Eclipse
  • Experience in Jasper Reporting tool.
  • Worked extensively on UNIX operating system.
  • Hands on experience in VPN, Putty, winSCP etc.
  • Closely work with client on daily and weekly basis and managed onsite & offshore model.
  • Possess in - depth knowledge on the quality process and actively implemented quality control processes.
  • Handling the training for new analysts with the Incident Management Request handling process and provided quick solutions for issues that were brought up during the training.
  • Recognizing opportunities and acting on them - self-starting rather than passively accepting and exceedingly adaptable to changing conditions in work environment.
  • Strong analytical skills with ability to quickly understand client’s business needs.
  • Excellent Interpersonal skill and ability to work with all levels within the organization. Works as a key team builder and works collaboratively to delegate tasks and achieve the organizational level goals
  • Excellent Troubleshooting and Communication skills, Interpersonal skills, Counseling/Motivating team and addressing their concerns.

TECHNICAL SKILLS:

Programming Languages: JAVA, XML, SQL, Swing

Web/XML Technologies: HTML, DHTML, CSS, JavaScript, JSP.

Jasper Reports, i: Report

App. Monitoring tool: GOMEZ, ICINGA.

ITIL Tools: Service Now, Manage Now, Scotty

Application/Web Servers: Web logic 12C, IBM Web Sphere, Apache Tomcat.

Tools & Utilities: Eclipse, RAD, WSAD, Edit plus, SOAP 4.01 UI, winSCP.

Operating Systems: Windows, Linux, UNIX.

RDBMS: MySql 4.0, MS SQL Server 7.0, MS Access.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Production Support Team Lead

Responsibilities:

  • Actively involved in all phases of SDLC process/methodology, right from project initiation and ensured project delivery.
  • Extensively involved in issue tracking, resolution, delegating work in team.
  • Created reusable components to enhance process efficiency and minimize impact to application.
  • Diligently Track progress during high impacted issue, prepare daily reports, status reports and relevant documents that are needed in resolution of issue and communicate it to the leadership
  • Recommended best practices, enhancements to existing process, implementing technological improvements and efficiencies
  • Analyzed current programs including performance, diagnosis and troubleshooting the problem.
  • Co-ordinate release management activities with a team of 8 people.
  • Prepared design and technical specification documentation
  • Extensively used the LOG4j to log regular Debug and Exception statements.

Technologies and Tools: Java 1.6, Web logic 12, Oracle 12c, SQL Developer, ETL, Business Objects, SVN, UNIX, SOAP UI 4.0.1, ITIL tools like Service Now, Manage Now, Scotty, Code release using Jenkins.

Confidential

Production Support Team Lead

Responsibilities:

  • Analyze, design, develop, coordinate and supervise the development of software systems to form a basis for the solution of information processing problems.
  • Responsible for analysis of current programs including performance, diagnosis and troubleshooting the problem.
  • Support the applications by ITIL standards
  • Involved in design, analysis and architectural meetings.
  • Working closely with management team in evaluating current systems and making decisions on future development.
  • Responsible for development of new programs, analyzes current programs and processes, and making recommendations which yield a more cost effective product.
  • Working as a bridge between Amex partners and Amex.
  • Working closely with the Business partners and active participation in periodic meetings
  • Analyze the Business requests raised by the clients of Confidential
  • Provide recommendations to management concerning issues of programmer productivity and software development management.
  • Opening Change Requests for complex bugs and verifying the change requests before deployment.
  • Used SVN software; and version control
  • Coordinating and assisting the team to ensure that the tasks are delivered on schedule
  • Communicating with various Amex partners and vendors for new partner setup process.

Technologies: Java 1.5, Web logic 8.x, Struts 1.2, webSSO, Web Services, Axis 2.0, Log4j 1.4,Subversion, Xml, Linux, Jasper Report, I-report.

Confidentia

BI Developer

Responsibilities:

  • Strong experience in front end, business, and persistence tier using the Jbase.
  • Strong experience in development, and testing phases of software development life cycle.
  • Implemented business logic in Session Beans and Persistence Logic in Entity Beans.
  • Functional and Technical Analysis of reports to check the nature of the reports.
  • Prepare a detail Analysis Document for the reports that are developed in Actuate and Develop similar in Jasper Reports, which involves Steps for Recreation, Code Analysis & Suggested Code Fix and replication of issues reported by clients and providing proper explanation based on the category analyzing the code to trace out the root cause of the bug and guides the clients effectively to meet their requirement so as to solve the problem reported.
  • Good knowledge in Trading domain and worked extensively on Jasper Reports and I-report tool for developing various customer report for daily trades.

Technologies: Java, Jasper Reports, I-report Tool, Oracle, Unix.

Confidential

BI Developer

Responsibilities:

  • Involved in designing and implementation of MVC design pattern using Struts framework for Web-tier.
  • Integrated Apache Tiles and Struts for page layout.
  • Extensively used Struts server side validation, tiles and exceptional handler.
  • Developed build scripts for ear and war applications to deploy on Web logic server.
  • Created Technical documents from functional requirement
  • Developed modules in the Trade system, developed various Swing forms.
  • Setup the database for the test environment.
  • Involved in design and implementation of web tier using Servlets and JSP.
  • Developed Jasper Reports for Trading Orders, Executed Orders and various daily reports.

Environment: Java, J2EE, JSP, Servlets, Jasper Reports, I-Reports, Eclipse, Struts1.2, JDBC2.0, XML, HTML, CSS, Java script, REST Web Services, Swing, Java Security.

Confidential

Java Developer

Responsibilities:

  • Involved in designing and implementation of MVC design pattern using Struts framework for Web-tier.
  • Integrated Apache Tiles and Struts for page layout.
  • Extensively used Struts server side validation, tiles and exceptional handler.
  • Developed build scripts for ear and war applications to deploy on Web logic server.
  • Created Technical documents from functional requirement
  • Developed modules in the Trade system, developed various Swing forms.
  • Setup the database for the test environment.
  • Involved in design and implementation of web tier using Servlets and JSP.
  • Developed Jasper Reports for Trading Orders, Executed Orders and various daily reports.

Environment: Java, J2EE, JSP, Servlets, Jasper Reports, I-Reports, Eclipse, Struts1.2, JDBC2.0, XML, HTML, CSS, Java script, REST Web Services, Swing, Java Security

Confidential

Developer

Responsibilities:

  • Involved in developing, testing & enhancing the modules for Inventory Control for Retail Store management.
  • Developed UI screens using Visual Basic and connected with the MS Access for storing relevant details.
  • Responsible for creating Backend Tables for applications.
  • Create & Manage ODBC connection with the MS Access.
  • Responsible in Manually Testing the application & hence creating a Bug Report.
  • The solution will guide claims handlers at every step of complex operations, providing required information at their fingertips, enabling them to take appropriate decisions.

Environment: VB 6.0, MS Access, Crystal Reports, Windows 98, etc.

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