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It Technician Resume

Baltimore, MD

SUMMARY:

Ambitious, detail - oriented student with strong technical skills and a passion for learning new concepts. Cooperative team member, computer proficient, extremely organized, flexible and adaptable. Strengths include leadership skills, courteousness and professional demeanor.

PROFESSIONAL EXPERIENCE:

IT Technician

Confidential, Baltimore, MD

  • Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware
  • Assisting increased productivity by providing a single point of contact
  • Maintaining daily performance of computer systems
  • Update and organize customers’ emails and service calls
  • Followed up with customers to ensure issues has been resolved
  • Successfully run diagnostics programs to determine malfunctions and to resolve issues

IT Help Desk Technician

Confidential, Baltimore, MD

  • Assisted in increased productivity by providing a single point of contact
  • Successfully run diagnostics programs to determine malfunctions and to resolve issues
  • Responsible for rapid closures of our users’ technology and telecommunication problems
  • Updated and organized students’ emails and service calls

Web Designer

Confidential

  • Designed web pages using Code Fusion and HTML code
  • Updated and managed existing website properties for FLRA Human Resource Department

Cashier

Confidential, Largo, MD

  • Efficiently and effectively performed tasks within a high paced, high demand working environment
  • Provided the highest levels of customer service by welcoming the guest with open arms and attending to their needs
  • Processed an average of 100 or more transactions each day in a timely manner

TECHNICAL SKILLS

  • Java
  • JavaScript
  • CSS
  • HTML
  • Web Design
  • Data Structures and Algorithms
  • Construct2
  • Unity
  • JSFiddle

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