SUMMARY:

• Proven IT Professional with around 6 years of IT experience on Salesforce /Force.com technology.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Technical knowledge about Salesforce lightening App Builder, Lightning Components and Lightning connect.
• Strong knowledge of Sales, Service and Support Automation.
• Developed Lightning Components, Apex classes, Controller classes, Apex Triggers and Visualforce Pages on Force.com platform to customize application according to the function.
• Good experience on SOQL, SOSL, Custom settings, Schedule Apex, Batch Apex.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce AppExchange and C#.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Workflows.
• Experienced in data migration from Legacy Systems using various data migration tools.
• Having a good knowledge on Web to leads, Email to case, and Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.
• Ability in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Reports, and Validation Rules.
• Experienced in web technologies like HTML, XML, CSS and JavaScript.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Involved in installing and managing Nonprofit Starter Pack (NPSP)
• Expertise in Apex to implement the complex business logic within Governor Limits. Collaborates and communicates with other business analyst, technology and partners.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Understanding and writing users stories for implementing of visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component and controllers) and custom user interfaces using HTML.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript.
• Experience Working on Apttus CPQ configuration and integration. Created agreement wizards, validation rules, contract templates.
• Planned for upgrade of Org’s outdated apps in the AppExchange consulted on upgrade to NPSP
• Experience with databases such as Oracle, MS SQL Server, MS Access and MySQL.
• Good experience and understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experienced working in development support for System Testing, User Acceptance Testing and Production support.

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, Windows 7, UNIX.

Languages: C, C++, JAVA, J2EE, Apex, C#, ASP.Net, SQL.

IDE: Eclipse, Net Beans, Visual Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Salesforce Developer/Lightning developer.

Responsibilities:

• Worked on Apex Classes, Lightning Components, Visualforce Pages, and Apex Triggers.
• Implemented Service Cloud for organization that includes Case management, Entitlement and service contract, Knowledge base.
• Configured Service Cloud console for internal support agents for case support.
• Configured routing rules to assign cases to agents through Omni-Channel
• Customized existing visual force page to align with salesforce new lightning UI experience and rollout Lightning UI to some users.
• Used Force.com migration tool to depot metadata between local sandbox environment, Production and another Salesforce organization.
• Encrypt some standard and custom field that contains PHI data using shield platform encryption.
• Enable Event monitoring to get report for audit track users’ activity.
• Developed various Custom objects, validation rules, Workflow rules and setup business process using process builder.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• I've written custom C# programs integrating Salesforce.com Data loader facilitating data transfers from internal SQL Databases to Salesforce orgs.
• Working on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, and contract templates.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.com.
• Chat servers created with node.js using redis for message routing, but never deployed to production.
• Experience evaluating and integrating Salesforce. AppExchange solutions within overall implementation.

Environment: Apttus CPQ, Data Loader, Force.com, Jitterbit, Service Now Tool, Force.com IDE, Sublime text, Conga, Data Loader, Jira, Workflow & Approvals, Email Services, Java, Rest API, Soap API, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, Controllers, Java, SQL, REST API, HTML, Java Script.

Confidential, Pittsburgh, PA

Salesforce Developer

Responsibilities:

• Developing complex apex classes and triggers based on business requirements.
• Global implementation of APAC and EMEA salesforce Orgs with end to end processes.
• Developed several Global actions, process Builders and object specific actions.
• Implemented custom and standard territory management for salesforce.com instances.
• Worked on Web Service Callouts for creating and updating data in Oracle EBS.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL. Implemented Targeting Tool for sales team.
• Led in Development efforts in converting legacy .net 1.1 web applications to ASP.Net 3.5 applications using C#.
• Implemented visual force pages with custom controller, standard controller, controller extension.
• Used C#, APEX to develop custom visual force pages with cross data integration.
• Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.
• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.

Environment: Apex, HTML, CSS, JavaScript, jQuery, Visual Force Pages, Custom settings, REST API, C#, ASP.Net, SQL, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com, Maven, Service Now Tool, Force.com IDE, Sublime text.

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two-way data integration between SQL Server and Salesforce using .Net web Service.
• Worked on Salesforce portal to stabilize the existing system by enhancing - restructuring the APEX code.
• Used C#, .NET Web Services to integrate Salesforce from e-marketing web site using Webservice API.
• Involved in designing and coding for web forms of the application with ASP.NET 1.1.
• Used ADO.NET to implement the data layer to help communicate with data base
• Worked on several DocuSign documents used by various business teams.
• Helped the team to get Org wide test coverage above 90%.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Managed with vendor partners and formulated optimal solutions for integration.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Configured Service Cloud for internal support agents for case support.

Environment: HTML, CSS, JavaScript, C#, ASP.Net, jQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com, Maven, SQL, Service Now Tool.

Confidential

Salesforce Developer/Administrator.

Responsibilities:

• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, visual force pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Providing the best solutions for the gathered requirements & functional support for existing and future business processes on the salesforce.com
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Implemented Single Sign on project.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Recognized SF.com usage problems and produced optimal solutions.
• Managed with vendor partners and formulated optimal solutions for integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Configured Service Cloud console for internal support agents for case support.

Environment: JavaScript, jQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com, Service Now Tool, Force.com IDE, Sublime text.