SUMMARY:

I have over 20 years of consultant experience as an IT Software Trainer and six (6) years as an Instructional Designer. As a contractor for the federal government, I have worked on various contract projects for a variety of government agencies with the sincere commitment to deliver exceptional customer service.

SOFTWARE SKILLS:

• Microsoft (MS) Office 2016 Products (Outlook, Word, PowerPoint, Excel and Cuci Lync Integration)
• Microsoft Outlook 365
• MS SharePoint 2013 and 2007
• Windows 10 operating system
• Web Ex
• Adobe Acrobat X Pro
• Blackboard Co Collaborate® software (Moderator and Participant)
• Snag - IT 10
• Survey Monkey
• Evolution Web-Based LMS
• PeopleSoft Learning Management System (LMS)
• Centra Distance Learning Software
• Interwise (Moderator and Participant)
• OutStart SoftSim Application Simulator

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Software Trainer / Doctrine Developer

Responsibilities:

• Delivered virtual of the GAO Reservation System software to GAO staff that were approved to take part in GAO's telework program
• Assisted with revising and/or updating the GAO Reservation System material
• Translated doctrine into user documentation including: IT user guides, participant manuals, instructor manuals, quick cards, job aids and desk s
• Developed, participates and conducts programs for customer on new processes and implementation of policies
• Participated in user acceptance testing during the integrated part of the on - going development process of proprietary and commercial software deployment

Confidential, Alexandra, VA

Instructional Design Consultant

Responsibilities:

• Provided Windows 10 and Office 16 support
• Developed Storyboards for Windows 10 and Office 16 micro-learning content
• Developed Scripts for Windows 10 and Office 16 video content
• Quality Assurance of instructional material and video content
• Performed software research on Windows 10 and Office 16 new in order to highlight what’s new with the latest features

Confidential, Alexandra, VA

Instructional Design Consultant / Business Management Support

Responsibilities:

• Utilized the ADDIE (Analyze, Design, Develop, Implement, Evaluate) instructional design guidelines to capture the lifecycle of the Records Management Division (RMD) needs
• Created Records Management, Paperwork Reduction Act (PRA)/Information Collection and PRA/Information Collection Specialized course materials
• Coordinated meetings with RMD subject matter experts (SME) regularly to developed instructionally sound in order to meet client expectations
• Produced products such as participants, instructor and quick guides
• Developed Business Requirements, Plan, MS Project Implementation Schedule to implement the proposed program
• Assisted with the Project Charter, Management Plan and Tailoring the Project Requirement documents
• Conducted detailed-oriented quality assurance peer review of course materials and documented the feedback
• Drafted non-functional business requirements for Paperwork Reduction Act (PRA)/Information Collection process
• Provided the recommended redesign of resource contents on the RMD intranet website
• Performed various topic research for procedural document development for RMD Program
• Developed draft policy and procedural documents necessary for the development of the overall RMD Program
• Created new content links, updated existing content links and materials for the RMD intranet website
• Aggregated and prepared weekly status reports for upper management within Confidential for RMD

Confidential, Arlington, VA

Instructional Design Consultant

Responsibilities:

• Utilized the ADDIE (Analyze, Design, Develop, Implement, Evaluate) instructional design guidelines to capture the lifecycle of the VA OHR&A courses for VA HR professionals (On-Boarding, Hiring and Retention, and Development)
• Designed, developed and implement new and engaging distance/virtual deliverables (e.g., instructor and participants guides) to meet the growing demands of virtual learning
• Revised and/or update materials to ensure current business objectives are met
• Leveraged knowledge of Blackboard Collaborate® to deliver engaging distance/virtual learning to reach a larger targeted audience and alleviate travel cost
• Restructured existing instructor lead into sound distance/virtual learning in order to meet the demands of budget cutting efforts
• Designed, developed and constructed PowerPoint presentations, self-assessment, pre and post course questionnaires
• Developed effective job aids (e.g., Quick Guides) to streamline the learning process
• Assembled and coordinated meetings with subject matter experts (SME) regularly to developed instructionally sound
• Provided the Level of Efforts (LOE) and milestones necessary to complete tasks in a timely manner
• Conducted detailed-oriented quality assurance peer review of course materials (e.g., instructor guides, participants guides, PowerPoint presentations and web-based courses) for accuracy, presentation and instructional validity
• Assisted with documentation management of restructuring the file deliverables for the Career Technical (CTT) Operations team (Audit Ready SharePoint project) in preparation for the VA Learning University (VALU) SharePoint site audit
• Aided in providing support to the Learning Management Relations (LMR) project to ensure effective operation of the learning environment and provide direct assistance to the instructors & participants as required
• Provided proposal support for various Confidential projects in order to meet aggressive deadlines
• Traveled to various Confidential office locations

Confidential, Washington, DC

Senior Specialist

Responsibilities:

• Delivered onsite hands-on using laptops, IP phones, and the Interactive Voice Response (IVR) software in offices across the country
• Setup and breakdown the room
• Tested the environment prior to each class
• Packed and unpacked the equipment
• Shipped the equipment to the next Confidential site
• Solicited, collected, and utilized student feedback to improve the quality and effectiveness of the proprietary
• Provided onsite deployment support
• Updated material as necessary
• Traveled weekly to the various Confidential WHD locations

Confidential, Washington, DC

Senior Specialist

Responsibilities:

• Planned, scheduled and coordinated and maintained records for OCIO/ITSO/PMO/CRMD
• Worked with subject matter experts (SME’s), management and technical staff to developed instructionally sound System Engineering Lifecycle (SELC) process and procedure
• Delivered for the CRMD support staff
• Created course objectives, questionnaires, and instructor notes, PowerPoint presentations and Quick Guides (QRG) for each course developed
• Revised and updated material to ensure current business objectives are met
• Conducted weekly In-Process Reviews (IPRs) to assess the quality and accuracy of being delivered
• Assisted in developing standard operating procedures (SOP) and policies for the CRMD System Engineering Life Cycle (SELC) process
• Coordinated and prepared project status presentations, agenda, meeting minutes and action items in support of the CRMD Weekly Project Review Meetings (PRMs)

Confidential, Lorton, VA

Senior Specialist

Responsibilities:

• Conducted integrated needs assessments, developed materials, delivered stand-up instruction and conducted evaluation activities to assess the effectiveness of the
• Responded to needs using expert organizational and communication skills while innovating methodology to meet the demanding needs of a constantly changing organization
• Worked with subject matter experts (SMEs), management and technical staff to developed content that is accurate, effective and instructionally sound
• Delivered comprehensive classroom instruction on computer software application to end-users at ports-of-entry throughout the United States for Law Enforcement and Border Patrol Officers
• Contributed to team success by exhibiting superior communication and organizational skills to handle multiple tasks simultaneously
• Conducted peer reviews in order to evaluate course material for accuracy, presentation and instructional validity
• Received Adobe Captivate
• Traveled to various ports-of-entry throughout the United States

Confidential, Reston, VA

Senior Specialist

Responsibilities:

• Planned, scheduled and coordinated proprietary software
• Delivered classroom and virtual using Interwise and Centra distance learning applications
• Assisted with site-readiness during system conversions involving classroom
• Analyzed student needs to determine their requirements outside of the main objectives (i.e., specific job- related requirements not covered in the ) and made recommendations
• Co-managed and participated in d Confidential base “acceptance test” for each new system release
• Designed and captured software simulations of key end-user processes for use during class and as performance support by end-users after
• Traveled to various Confidential call center sites