PROFESSIONAL SUMMARY:

• 11 years of total IT experience and technical proficiency which includes 6+ years of experience in Salesforce.Com CRMboth as a Developer and Administrator.
• Participated in all Phases of SoftwareDevelopmentLifeCycle (SDLC) and Agilemethodologies with expertise in RequirementGathering, Analysis, Designing, Development and Testing.
• Worked with various CRM applications like Force.com, SalesCloud, ServiceCloud, andCommunityCloud.
• Experience in designing and developing customer community portal using Visualforce plus tab template.
• Strong Salesforce development experience with ApexClasses, Apextriggers, BatchApex, ControllerClasses, VisualforcePages and integrating with external source by developing SOAP, REST web services.
• Used best practice to write apex calls for better performance and avoid the governor limit.
• Have good working knowledge in querying Salesforce.com database using SOQL, SOSLqueriesusing Force.com Explorer and Workbench.
• Experience performing data migration from Legacy System using DataLoader , WorkBench & ImportWizard .
• Developed Apexclasses along with Enable Aura to make them available to Lightning components.
• Created various Lightningcomponents and used in the application as per the requirement.
• Experienced in Debuggingapex class using DebugLogs with various log level.
• Worked on the designing of custom objects, custom fields, Record Types, custom Tabs, custom reports, Visual Force Pages, Snapshots and Dashboards.
• Delivered process enhancements through automations including Workflow Rules, Approval Process, Process Builder, Flows, Email Templates (HTML & Visual Force Templates), Roles, Profile, Permission Sets, OWD, Sharing Rules and Escalation Rules.
• In - Depth knowledge on Lead management, Case Management, Web-to-Lead, Web-to-Case and Email-to-Case.
• Experienced in Installing AppExchange Applications and integrating them with SalesforceForce.com plug-in and Eclipse IDE.
• Experienced in Deployment from Sandbox to Production using Deployment tools like Force.comIDEand ChangeSets.
• PreparedUnitTest cases using Apex Test Classes and to fulfill the 75% of Test case coverage for the development in the Salesforce.
• Experienced in providing functional and technical support to peer Team members.
• Quickly learned new concepts like SalesforceLightningandSalesforceMobileApplication and implemented them in the project.

TECHNICAL SKILLS:

Salesforce Technology: Salesforce CRM, Sales Cloud, Service Cloud, Apex Language, Apex Classes/Controller, Apex Trigger, Apex Web Service, Visual Force Page, SOQL, SOSL, Reports & Dashboards, Workflows & Approval processes, Salesforce security model, Custom Objects

Tools: Eclipse IDE, Apex Data loader, Work Bench, Change Set, ANT, Jamma

Operating Systems: Windows, Mac, Linux

Web: HTML, XML, CSS, SOAP, WSDL, JASON

Languages: Java Script, JQuery, APEX

PROFESSIONAL EXPERIENCE:

Confidential, Parsippany, NJ

Senior Salesforce Developer

Responsibilities:

• Implemented the force.com applications using Agile Methodology that involves the iterative development methodology.
• Performed detailed analysis of business and technical requirements and discussed the out of box solution with architect to customize various standard objects of Salesforce.com and used best custom approach like Apex/Trigger/ Visual Force /Lightning and Web Services.
• Defined high level approach to solve the problem including data migration, setup and integration for communities.
• Design and build supplier partner portal to host supplier management application inside a salesforce community.
• Created interactive deliverables custom search page for internal user with various filters logic.
• Integrated DocuSign with salesforce for supplier agreements or change in deliverables.
• Used Community builder and Components panel lists to edit community pages, customize their design and content.
• Participated in design and development of lightning components and the custom lightning app pages.
• Customized the Force.com platform by developing Apex Triggers, Apex Classes,Visualforce pages and force.com declarative features.
• Consolidated various process builder action of an object using apex class and called that apex form the process builder.
• Used Wrapper class to access multiple child record and based on the criteria performed the DML.
• Maintained user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups and list view rights.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Custom Approval Process to route Supplier approval requests to designated approvers, based on the Supplier Location, type and status.
• Executed entire UAT/ Production migration process using Auto Rabbit tool to make sure that the environment is ready to use.
• Created template, approvalprocess, approvalpagelayout and defined approval actions on them to automate the process.
• Used SOQL,SOSL with consideration to Governor Limits for data manipulation needs or the application using platform database objects.
• Used Developer console’s debug Log to catch Exceptions, apexscript, executeGovernorLimits and verified test coverage before Deployment.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change set, Eclipse and Force.com Migration tool.

Environment: Saleforce.com platform, Force.com, Apex Class, Apex Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Jamma, Agile, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Rochester,MN

Senior Salesforce Developer

Responsibilities:

• Worked as Sr. Salesforce Developer and performed configuration, customization and Integration activities for various salesforce applications.
• Involved in project governance to effectively manage the process within the timelines set by the client. Performed admin activities time to time basis to resolve production daily tickets.
• Worked on various design prototypes with pros / cons and expected time frame before writing code.
• Extensively used Apex coding concepts to deliver self-contained & robust code segments without dependency on existing work flows and validation rules.
• Used Visualforce techniques coupled with Standard / Custom Controllers to deliver pages that meet the end user needs.
• Created Visualforce pages for custom login and configuration of communities.
• Rigorous testing methodologies including manual testing (Single/bulk insertion), system testing (unit test/ functional test / regression test / bulk test) to break the code for all possible scenarios were employed.
• Collaborated various users and solved their issues based on business needs by strong communities.
• Implemented the requirements on Salesforce.com platform and Force.comIDEPlug-in using Eclipse
• Designed, and deployed the CustomObjects, CustomTabs, ValidationRules, WorkflowRules, Auto-ResponseRules, and PageLayouts, to suit to the needs of the application.
• Created Visual force emailtemplates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Developed Web Service Callouts form Salesforce to External Applications using REST API.
• Used JSON based Web Services using REST HTTP for common interface across all internal and external application and users.
• Created a web channel for the customers by creating communities. Involved in Creating, ZoningBranding and CustomizingCommunities in salesforce.
• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Performed Mass delete/transfer records using DataManagement.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Saleforce.com platform, Force.com, Apex Class, Apex Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Java Script, Java, Web Services, SOAP API, REST API, Eclipse IDE Plug-in, HTML

Confidential, Springfield, IL

Salesforce Developer

Responsibilities:

• Worked with Asset Management marketing team, internal staff and production team to plan and execute development cycle.
• Created, built and executed campaigns.
• Involved in CRM processes like Design, development, planning, testing and integration of SalesforceCloud services, data and accounts.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Developed User Interface using the CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation.
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts to suit to the needs of the application.
• Experience in working on different deployment tools including Change sets, Eclipse.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Knowledge in AppExchange Applications for integrating with third party applications.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invoke Apex triggers
• Managed Data Categories as a part of Salesforce Knowledge Base.
• Managed Cases, Communities as a part of Salesforce Service Cloud.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• PerformedMass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Salesforce, Web Services, AJAX, JavaScript, CSS, HTML, Oracle Database, Agile), Pages, Data Loader, HTML, Java, Java Script, CSS, Custom Objects, Custom Tabs, Email Services, Components and controller, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, San Luis Obispo, CA

SalesforceAdministrator/Business Objects Developer

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Interact with various business user groups to increase the user adoption for helping them use the software.
• Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Created new custom objects , assigned fields, designed page layouts , custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality and developed various custom reports and dashboards for data analysis.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on the SAS code to get the functional requirements of the reports.
• Worked closely with customer and Mainframe team to translate business needs into functional/technical requirements and defining technical solutions.
• Extensively used Designer to design various universes for different business groups. Created complex reports using filters, conditions, breaks and alerts.
• Worked extensively with the joins, loops and aliases, contexts, traps.
• Worked on Supervisor to create the users, profiles and enable the permissions required.
• Scheduled reports to users on daily, weekly and monthly basis to different destinations like email, printer etc.
• Involved in user/system testing. Prepared bug tracking and bug fixing documents.
• Modified and enhanced the reports after the UAT according to the user requirements.
• Created various report formats such as Sub Reports, Cross Tab Reports, Standard Reports and Master Detail Reports

Environment: Salesforce, Web Services, AJAX, JavaScript, CSS, HTML, Oracle Database, Agile), Pages, Data Loader, HTML, Java, Java Script, CSS, Custom Objects, Custom Tabs, Email Services, Components and controller, Data Loader, SF Explorer and Eclipse IDE Plug-in., SAP BO XI, Crystal Reports, SAS 8.0

Confidential, Bowling Green, KY

Business Objects Developer

Responsibilities:

• Involved in translating the requirements from SAS reports to business requirements.
• Worked closely with customer and Mainframe team to translate business requirements into technical requirements and defining technical solutions.
• Worked on adhoc and canned reports required by the end users.
• Involved in applying filters, breaks and alerts in the reports to improve the data quality on the reports.
• Implemented drill down/up functionality in the reports to access the data based on the hierarchy.
• Extensively used Designer to design various universes for different business groups. Created classes and sub classes and implemented joins to connect the tables.
• Used aliases and contexts to avoid fan traps and loops.
• Worked on Supervisorto create and maintain the users, profiles and their access in a safe and secure environment.
• Scheduled reports to users on daily, weekly and monthly basis to different destinations like email, printer etc.
• Modified and enhanced the reports after the UAT according to the user requirements.