PROFESSIONAL SUMMARY:

• Over 9+ years of IT experience with 7+ years of Salesforce CRM and Force.com platform both as Administrator and Developer.
• Experienced in Force.com Apex Classes, Apex Triggers, Web Services, Visualforce Components and Force.com API.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Hands on experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud, Marketing Cloud, Community Cloud and Apttus CPQ.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience in integrating Salesforce with third party legacy applications using SOAP API, REST API, Chatter for data migration and functional integration.
• Involved in Apttus CPQ configuration and integration.
• Experience of SFDC development working on Force.com IDE, SOQL and SOSL.
• Strong knowledge and experience on various development environments like Eclipse IDE.
• Experienced in creating Salesforce Lightning Applications, combining Salesforce Lightning Design, Lighting App Builder and Lightning Component features.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support , Business processes. Developed solutions to improve CRM processes.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud, Marketing Cloud, Community Cloud and Apttus CPQ.
• Experience in Force.com Web Services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Experience in Salesforce Customization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.
• Experience in customization of the Salesforce sales module for capturing the Lead Generation, Accounts and Opportunities.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Extensive experience in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Experience working on Web-to-Case, Email-to-Case, Web-to-Lead functionalities.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases .
• Strong knowledge about Salesforce Lightning schema builder, process builder, app builder, components and Lightning connect.
• Worked extensively in creating APEX Triggers, Web Services and Workflows to achieve complex business functionalities.
• Expertise in Web technologies using Core Java, J2EE, Servlets, JSP, JDBC, Java Beans, and Client Server Architecture .
• Experience with data migration and updates through AppExchange, Data Loader and Workbench in Salesforce.com.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript .
• Good knowledge on Software Development Life Cycle (SDLC), Agile, Waterfall and Scrum Methodologies .

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom ObjectsSalesforce Tools Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production),Migration Tool, SAAS, PAAS, Service Cloud, Sales cloud, Force.com Eclipse IDE Plug-in

Languages: C, C++, Java, APEX

Web Technologies: XML, HTML, CSS, JavaScript.

Database: SQL, PL/SQL, Oracle

Operating Systems: UNIX, Windows XP/ VISTA/7/8/ NT/ 2000/ 2003

PROFESSIONAL EXPERIENCE:

Salesforce Lightning Developer

Confidential, Columbus, OH

Responsibilities:

• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed Lightning apps, components, controllers, handlers and events in the existing organization.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products
• Created Lightning page with some customizations based on the components used and created the Lightning app.
• Diagnose client issues with email sends from within the Marketing Cloud Application.
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• Own and manage Salesforce.com Service Cloud related technology stack.
• Implemented Service Cloud components like Service Console, Email to Case, Web to Case, Agent Scripting.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Building of custom lightning components to display the list view of orders and an order detail page to handle the business logic.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud, Marketing Cloud, Community Cloud and Apttus CPQ.
• Worked on Apttus CPQ integration with Salesforce. This involved complex integration challenges with Salesforce org since Exact Target used their own org till this point and used Big machines CPQ
• Worked on custom implementations of community builder lightning components, java script buttons, lightning compatible VF pages, lightning components
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Built components with design attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications
• Developed dynamic components with complex search and sort functionality
• Developed until methods explicitly check for CRUD/FLS enforcement in all custom lightning components.
• Supported all stages of AppExchange Product Lifecycle.
• Experienced in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic
• Used the sandbox for testing and migrated the code to the deployment instance through Hudson build after testing.
• Used Jira defect tracking tool for maintaining of user stories and raising defects.
• Used Force.com Developer, Welkin Suite toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

Environment: Salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Visual force, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, CPQ, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Page Layouts, HTML, Reports, Dashboards, JIRA.

Confidential, VA

Salesforce Administrator/Developer

Responsibilities:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all salespeople are assigned the correct accounts and leads.
• Interacted with business user groups spread over the sales, marketing and customer service for gathering customer requirements.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management in Sales cloud.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Worked on Apttus for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management on salesforce.
• Extensive experience in Apex/Visual force development.
• Worked in developing and consuming RESTFULL, SOAP web services in service oriented architecture.
• Adhered to the best practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions and Triggers.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.

Environment: Sales Cloud, Data loader and Data management, Workflow rules and Approval Processes, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, MD

Salesforce Administrator/ Developer

Responsibilities:

• Performed the role of Salesforce.com Developer/Admin in the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Conducted CRP and UAT sessions for communities and Live Chat implementation 2 project CRM (Salesforce Implementation).
• Experience working with Customer Communities and Partner Communities.
• Worked on setting up the Salesforce Community-Added members, Tabs to the community, Customized communities’ email.
• Developed Approval processes using apex code and visual force pages.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visual force, price configurator tools and integrating apex applications.
• Set up Marketing Campaigns, Campaign Hierarchies and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Involved Use Case scenario for integrating existing Incident management system with Service Cloud.

Environment: Saleforce.com platform, SharePoint 2010 Apex Language, Visual Force Pages, Data Loader, HTML,, Sales cloud, SOQL, SOSL Workflow & Approvals, SAAS, Reports, Custom Objects, Service cloud, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Source Revision Control(SVN), Windows XP.

Confidential, MN

Salesforce Administrator/Developer

Responsibilities:

• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Designed and deployed Custom tabs, buttons, validation rules, triggers, Approval Processes and Auto-Response Rules for automating business logic.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Managed ongoing support request and administrative needs of users
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Entity-Relationship data modeling using both standard and custom objects as per the needs of the application.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Design of a standardized a Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements
• Implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Responsible for Salesforce.com inquiries regarding issue resolution from all parts of the Sales and Product Marketing organization.
• Responsible for managing projects including scheduling deliverables, conducting weekly status updates, gathering all necessary resources needed to complete a project, and creating and meeting deadlines.
• Experienced in Managing Outbound Messages, Approvals, Reports, Dashboards, custom objects, Tabs, Email Services, security control, AppExchange, sandbox data loading.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Experience in using Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.

Environment: Salesforce.com platform, Custom Objects, Custom Tabs, Workflows and Approvals, Triggers, Apex, Visualforce pages, SOQL, SOSL, Salesforce Data Loader, Force.com IDE, Eclipse, Profiles, Roles, Sharing rules, HTML, JavaScript, Angular JS, Reports and Dashboards, Web Services, WSDL.

Confidential, TN

Salesforce Administrator

Responsibilities:

• Designed and implemented visual force pages for different needs in the function.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created the workflows for automated lead routing, lead escalation, alerts.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process. Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data
• Implemented email-to-case, web-to-case entry and manual case entry for entering customer's cases in cases tab.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks and Opportunities.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, REST, Eclipse IDE, WSDL, Windows.

Salesforce Admin

Confidential

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists.
• Developed a POC to demonstrate the functioning of an MVC frontend framework
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Automated workflow to keep applications moving quickly through the approval process.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.
• Designed and developed Apex classes, Extensions and Apex triggers for various functional needs in the applications.

Environment: s: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.