PROFESSIONAL SUMMARY:

• Several years’ experience in management of business software systems, including product development, implementation, online training, and support
• Advanced interpersonal skills necessary to interact, present, and negotiate with all levels of management.
• Capture detailed and accurate meeting minutes
• Excellent communication, time/project management, problem solving, organizational, and analytical skills
• Working successfully with multidisciplinary teams in a highly competitive, customer - oriented team environment.
• Elicit business requirements using a variety of tools and techniques such as interviews, focus groups, joint applications requirements sessions, storyboarding, and review of existing documentation.
• Knowledge of user experience testing and analysis, ideally conducting, observing and documenting usability tests and prototyping
• Create facilitator guides and user guides for virtual and onsite training
• Ability to travel

TECHNICAL SKILLS:

• MS Windows XP, MS Office, Visio, MS Access and MS Project Server, Dynamic CRM 365,Wiki, JIRA, SQL, SharePoint, MAGIC/REMEDY ticketing systems, Quickbase, Webex, Axure,
• CMMI process
• HIPAA

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist/UX/UI Analyst

• Responsible for planning, designing, developing, analyzing, testing and implementing requirements and specifications for multiple automated management systems to improve look and feel of government applications
• Review and update the Requirements document
• Responsible for CMS support for various applications
• Identify and propose recommendations for areas that can be improved through automation of processes and advises on the most appropriate automated system and format
• Develop workarounds, and reports systemic problems to, making recommendations on corrective action.
• Capture detailed and accurate meeting minutes
• Participate on intra and inter-agency project teams responsible for designing, developing, troubleshooting, integrating, managing, documenting, and maintaining automated application systems through the use project plans, timelines, milestones, requirements documents and specifications, and test plans
• Design, develop, test, validate and implement modified and new applications
• Provide technical guidance to user representatives in the formulation of requirements and advises on alternative methods of approach for complex systems design and development techniques for usability
• Meet with Change Management to discuss application updates
• Resolve conflict between end users, development team, and stakeholders
• Facilitate focus groups, usability studies, and prepare reports to measure operating costs and translate metrics into performance measurements
• Conduct analysis and studies, defining data, workflow and interrelationships among organizational and systems components, databases and processes within project areas.
• Facilitate meetings to convey information/findings to stakeholders and users with expectations and/or objectives
• Recruit internal and external testers for feedback of the mobile and tablet application designs to enhance the usability of current and future applications
• Develop and maintain detailed user interface requirements and work with business analyst team members to document requirements, ensuring scenarios are worked through

Confidential

Implementation Analyst /Contract

• Acted as liaison between stakeholder, users and development teams for the ACA and other government applications
• Collected data spreadsheets from testers to compare with the mainframe printouts
• Developed test plans and cases for the Health Exchange website testers and change requests
• Researched Medicaid/Medicare cases and updated, if necessary
• Participated in User Acceptance Testing (UAT) for multiple functional work areas on varying applications and platforms
• Developed and managed UAT Test Strategy and Test Summary documentation.
• Ensured resource requirements are met for testing environments, UAT cycles and related components required to support adequate test execution
• Monitored, measured, and communicated test results
• Conveyed information to audiences with divergent expectations/findings and objectives
• Served as a user/customer advocate while adhering to and advising on the appropriate application of testing policies and regulations
• Created, prepared, and obtained sign-off for UAT documentation
• Provided input to, or participated in, process improvement initiatives around testing
• Applied situational leadership by making effective and efficient testing decisions on behalf of the project
• Managed training and testing schedules
• Participated in end-to-end testing cycles across multiple business segments

Confidential

Senior Business Analyst

• Participated in the definition and documentation of templates, writing standards for documents, use cases and software requirements specifications
• Meet with COBOL Analysts to configure reports for SQL Server reporting.
• Assessed reporting results through data investigation, analysis, and evaluation
• Consulted with users to analyze existing business processes and assist with reengineering to provide more efficient operations in conjunction with Information Technology initiatives
• Gathered requirements to ensure that reports support the overall scope of company's business strategies
• Developed enterprise-wide business reports based on the specific needs of our internal/external users for BC/BS of North Dakota, Wyoming, and Nebraska
• Created ad hoc and standard reports using various reporting tools for different functional areas of the company
• Assessed reporting results through data investigation, analysis, and evaluation
• Analyzed data and trends and create documentation supporting all of the reports
• Met with BC/BS employees to discuss and summarize graphical representations and professional formatting
• Maintained data integrity and ongoing quality control of delivered reports
• Worked closely with all levels of end users, including executive level staff, to quickly develop reports
• Capture detailed and accurate meeting minutes
• Created detailed documentation outlining report criteria and provide recommendations to the requestor based on the results of the report
• Initiated new projects that benefit the goals of the company

Confidential

EPIC Implementation Analyst

• EPIC build and master files configuration experience
• Design, build, develop, testing, implementing, and evaluating Epic ASAP applications for the organization
• Assist Physicians with content management for the application
• Knowledge of Smart Groups, Smart Sets, Preference Lists, Profiles, Patient Lists, System Definitions, Flow Sheets, Navigators Menus, In Basket
• Experience with the Change Management process
• Ability to interact and work with Physicians, Nurses, and all levels of Management and staff
• Created Templates for EPIC users
• Assigned security access to Users

Confidential

Requirements Analyst

• Managed the initial completion and ongoing maintenance of detailed written business requirements
• Collected, analyzed, documented and communicated business requirements.
• Analyzed and documented process flow and workflow.
• Produced documents using templates, following writing standards for documents and use cases
• Facilitated requirements meetings
• Participated in the definition and documentation of templates, writing standards for documents, use cases and software requirements specifications

Confidential

Lead Analyst/CMS

• Primary responsibility was to support the ITSM Coordinator and Sr. Project Managers in gathering and analyzing business requirements from government project stakeholders in order to create and finalize documentation for system development lifecycle projects
• Maintained standardized versioning and storage of documentation. In this role, I transformed advanced technical computer and network terminology into clear and concise documentation using standard templates
• Critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Duties also included writing, editing, and formatting for final delivery various documents from functional requirements and user guides to test plans and procedures, creating, editing and formatting for final delivery technical presentations
• Meeting deadlines for documentation delivery to customers, addressing changing (CCB) priorities of the workload, editing and proofreading technical documents prepared by other writers, and checking drafts for format, clarity, consistency, and overall cohesiveness

Confidential

Business Analyst/Project Manager (Contract)

• Assisted developers with 508 compliance accessibility for city website
• Tested applications in DEV and TEST before releasing to the client
• Conducted comprehensive analysis and provided recommendations to management personnel regarding system feasibility, cost and future operations and maintenance including staffing requirements
• Consulted with users to analyze existing business processes and assisted with reengineering to provide more efficient operations in conjunction with Information Technology initiatives
• Directed the development and implementation of major projects and coordinate and integrate the activities of consultants and City personnel
• Maintained status (e.g., scope, schedule, cost and customer satisfaction) on IT projects
• Analyzed the cost of systems installation and maintenance to make recommendations
• Advised and provided direction and guidance to the users on computer system design and usage

Confidential

WorkFlow/Process Manager (Contract)

• Traveled to customer site 3-5 days a week to implement and train employees on Logistics Software
• Analyzed customer spend data, reviewed customer strategic plans to advise best application to purchase for their business
• Managed the training schedules after purchase of software
• Analyzed information needs and functional requirements
• Completely accountable for shepherding projects through the Project Lifecycle
• Performed SQL migrations and update database and configuration management
• Interviewed subject matter experts to discuss needs of the team
• Organized complex information into understandable subject areas
• Worked successfully with multidisciplinary teams

Confidential

IT Specialist/Project Manager

• Provided software training, implementations, and on-going development to customers both on-site and at eleven government regional offices
• Managed a team of Software Developer contract employees on several applications
• Managed all phases of the project life-cycle process, from conception/initiation through closing, in order to deliver a specified information technology or business product, service, system, or result within the constraints of the project scope, resources, time, and budget
• Gathered requirements, translated into defined functions and operations of the intended application and monitored the SOW
• Created project baseline and track tasks under specific filter criteria in MS Project
• Managed and built relationships with project sponsors, business owners, vendors and other key project stakeholders to keep them informed of progress and issues and to ensure project success
• Managed resources, monitor and guide project teams comprised of cross functional technical disciplines covering multiple departments.
• Monitored project activities to mitigate risk
• Developed plan documentation and provided status reports
• Conducted project meetings, tracking and analysis, ensure adherence to quality standards, review project deliverables and evaluate the completed project
• Managed project Issues and Change Control Requests to resolution
• Liaison between government agencies and software developers

Confidential

Database Specialist I

• Traveled the entire state of Maryland to perform software implementations and provide training to individuals and groups on the ImmuNet EMR and B-Free web-based applications
• Translated client user needs into basic requirements
• Documented all helpdesk calls, determined resolution and provided quality customer service
• Maintained security and integrity of data by drafting access policies, standards, methods and parameters
• Performed database security functions by assigning data system access rights
• Ran de-duplication procedure weekly to test for matching data and updated the database
• Acted as a liaison between the Maryland physician offices, hospitals and the Community Health Administration
• Managed training and testing schedules for Pediatricians and staff
• Analyzed service needs of the assigned providers
• Determined the root cause of complex service issues and develop solutions and recommendations for solutions to problems