SUMMARY:

• 8 years of diversified and progressively challenging experience working in a service delivery/software industry.
• Experience in development and manual & automated testing for Software Quality Assurance.
• Enthusiastic entry - level Scrum Master. Extensive experience working in an Agile development environment as a software engineer.
• Sound knowledge of understanding of object-oriented design and programming
• Skilled in Test Driven Development.
• Hands on experience in Java, J2EE, SQL, Big Data Hadoop Development, HIVE, PIG, HBASE,
• Proficient in RDBMS concepts and experience in working with Oracle 9i/10g/11g and MongoDB.
• Hands on experience in writing, updating, maintenance and execution of test scripts.
• Experience in API testing using Postman.
• Proficient in writing generic and project specific scripts and functional testing, system testing and rollback testing on client/ server as well as web-based applications.
• Experience in Incident, Problem and Change Management.
• UI design using HTML, CSS, JavaScript.
• Initiative-taking professional possessing ability to accept new technologies in faster way.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, interpersonal skills with ability to interact with individuals at all levels.
• Scrum Master and Agile Methodologies
• JavaScript, Angular, HTML, CSS and Java.
• Big data and Hadoop technologies.
• Requirement gathering and analysis, impact analysis.
• Functional testing, System testing, GUI testing, Localization, Integration testing, Regression testing, User Acceptance testing.
• Test plans development and overall scheduling of test sizing.
• Design, monitor and analyze quality assurance metrics such as defect, defect counts, test results and test status.
• Documentation and maintenance of Requirements Traceability Matrix.
• Business presentation to team members and stakeholders.
• SharePoint administration and reporting.
• ITIL Service Management, Change Management and Problem Management.

PROFESSIONAL EXPERIENCE:

Confidential

Software Engineer (Business Analyst /Quality Assurance/Scrum Master)

Responsibilities:

• requirement gathering, analysis and finalizing the requirements at different stages of project.
• Develop requirement document, design document and process document during initial phase of the project.
• Continuous interaction with the development team to finalize API, DB and UI design changes.
• Create and maintain HelpDoc using HelpNDoc tool for the WebApp and MobileApp.
• Report creation, JIRA based ticket management and work tracking.
• Create bugs and defects in JIRA, collaborate with team to resolve them within SLA.
• Create, maintain and execute test scripts for all the modules of WebApp and MobileApp.
• Perform User Acceptance and Functional Testing.
• Use Postman tool to test APIs.
• Automation of Test protocols using Eclipse, Maven build, Cucumber script and feature file.
• Test product in multiple environments such as mobile, tablet, android, iOS, and PC.
• Develop and maintain the ApiDoc for all the APIs using vi editor in MobaXterm.

Environment: /Tools: JIRA, Basecamp, HelpNDoc, JavaScript, Angular 4, JQuery, HTML, CSS, NG Bootstrap, Postman, MobaXterm, Selenium.

Confidential

Scrum Master/Incident Management/Test Engineer

Responsibilities: As a Manager,

• Work closely with project owner in backlog management and continuous delivery of features.
• Facilitate the negotiation of service performance criteria resulting in SLA’s and OLA’s with IT service owners, service contributors, and customers
• Provide a single point of contact for one or more IT Service Management process and business partners
• Quality Assurance Testing and Testing various aspects of SharePoint customizations
• System and Unit testing
• Uses standard ITIL Methodology to analyze and streamline existing business processes and assists in creation of new business processes
• Spearheaded use of agile methodology by serving as scrum master for creation training and process documentation, reducing development timeline.
• Design SharePoint 2007 and 2010 pages as per users’ requirements
• Account creation for users joining Confidential in the Salesforce
• Work and help team members to learn BMC Remedy Force tools and SharePoint Versions 2007 and 2010
• Direct consultation with client for troubleshooting of SharePoint related issues
• Workflow creation and troubleshooting
• Documentation of issues and Incidents managed on a daily and weekly basis
• Data analysis and weekly reporting based on data.

Confidential

Incident Management/ Test Engineer

Responsibilities:

• Configures and customizes the service management system, including workflow creation and documentation
• Creation and maintenance of all Test documents
• Uses standard ITIL Methodology to analyze and streamline existing business processes and assists in creation of new business processes.
• Direct consultation with client for troubleshooting of SharePoint related issues.
• Documentation of issues and Incidents managed on a daily and weekly basis
• Provide access to users when requested.
• Work closely with project owner in backlog management and continuous delivery of features
• Design SharePoint 2007 and 2010 pages as per users’ requirements
• Account creation for users joining Confidential in the Salesforce
• Work and help team members to learn BMC Remedy Force tools and SharePoint Versions 2007 and 2010
• Creation of custom list and libraries
• Workflow creation and troubleshooting

Confidential

Software Developer

Responsibilities:

• Requirement analysis.
• Class diagram and Sequence diagram preparation during design phase.
• Successfully implemented the business-driven changes using Java, J2EE and SQL.
• Unit Test Cases preparation.
• Testing developed functionality manually as well creating JUnit test cases.
• Quality Assurance and performance testing.
• Manual and automation testing.

TECHNICAL SKILLS:

Programming: C, C++, Java/J2EE, HTML, XML, XSLT.

Java/J2EE Technologies: JDK 1.5/1.4.

Operating Systems: Windows, Unix.

Database: Oracle, MongoDB.

Tools: Eclipse, Oxygen, HP Service manager, MS exchange 5.5, 2003 server, MS Office 2007, 2010 and 2013, Salesforce (BMC Remedy force), Microsoft Excel.