SUMMARY

• Have 6 years of IT experience in planning, analysis, design, development and maintenance of the applications of which 4 years in Pega Rules Process Commander.
• Experience in Sybase Database and Java.
• Professional experience in Pega PRPC v7.1.6.
• Good Technical expertise on Pega PRPC Applications developing Workflows, Activities, UI Rules and Decision Rules.
• Work exposure on Connectors and SOAP services in Pega PRPC to integrate with external systems.
• Strong knowledge in implementing various PRPC components like Decision tables, Decision Maps, Declarative Expressions, Constraints etc.
• Expertise in creating the Pega data model including page lists, page groups, properties and data transforms.
• Clear understanding of using Clipboard, Tracer and System Management Application (SMA) for debugging, Performance Analyzer (PAL) for performance analysis, Remote tracing and Log Files.
• Good understanding of Pega flows, Case Management, Agent processing, Declarative rules and Integration.
• Experience in Sybase Database, Developed SQL Scripts, Stored Procedures and functions.
• Developed and modified several stored procedures, tables and functions using Sybase based on the business requirements.
• Created appropriate indexes for better performance.
• Involved in the design and development of the applications as per the requirements using Java and Webservices.
• Experience in Web Scripting Languages: XML, HTML and JavaScript.
• Involved in Bug fixing during UAT/PROD.
• Demonstrated capabilities in providing technical support and structuring customized solutions to meet customer specific needs.
• Hands on experience in Service Now, used for incident logging and triaging.
• Possess strong knowledge in insurance domain.
• Certified in Insurance level 1 examination.
• Involved in interaction with the end - users along with the Business Analysts (BA), Client and team members for enhancing the applications.
• Have good project co-ordination exposure and ability to handle client/BA calls.
• Experience in preparing documents and reports using MS Word, Power point and Excel.
• Ability to learn and adapt to new technologies and tools quickly.
• Good team player with inter-personal skills and analytical abilities.
• Possess strong written and verbal communication skills.
• Good at planning and managing work load and Ability to lead a team.
• Self-motivated and determined.
• Oriented towards resolving challenges.
• Active team player, Hardworking and quick learner.
• Interested in learning new technologies and frameworks.

TECHNICAL SKILLS

Operating System: Windows 98/XP/NT/ 2000/2003/2008, Linux, Mac OS

Languages: C, C#, C++, Java, JavaScript

Database: IBM DB2, Sybase, SQL, PL/SQL, Oracle 10g

Web Technologies: HTML, XML

BPM Developing Tools: PRPC v6.2 and v7.1

Web/Application Servers: Tomcat 6.0

Other Tools: Rally, Splunk

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Texas

Application Architect

Technology : PEGA PRPC 7.1.8

Responsibilities:

• Understanding the Business Requirements in terms of User Stories at the time of story grooming sessions.
• Working on the assigned User Stories within the stipulated time.
• Providing Dev Support for QA Testing and Demo.
• Working on Spike Stories to technically analyze and document new Business Requirement.
• Working on Decision Rules, UI Rules, Data tables, Activities and Data Transforms as part of User Stories.
• Working on Parse/Stream XML used for integrating with various Up Streams and Vendors which is the key part in Confidential .
• Creating and updating queries using Rule-Connect-SQL for selecting, inserting and updating data from database.
• Effectively Working on Clipboard and Tracer.
• Using Splunk to check the Logs and analyze the issues.
• Understanding Integration Rules and Listeners.
• Using SMA to debug Agents.
• Working on Broken Queue to analyze the file in error during Agent Processing.
• Involving in Peer Review.

Confidential

Associate Consultant

Technology : PEGA PRPC 7.1.6, IBM DB2

Responsibilities:

• Handled business activities independently under minimal supervision for Europe and Middle East Asian countries (EMEA) and North America (NAM).
• Assigned service-now tickets among team members and provided reports on tickets burn down count to BA and Clients.
• Co-ordinated/guided the team in resolving the business severity tickets/issues within the stipulated time.
• Involved in debugging the production issues to provide code fix.
• Worked on Clipboard and Tracer for troubleshooting and fixing the issues.
• Handled user sessions to debug the issues reproducible at Production environment only.
• Provided data corrections on work objects through DML (Data Modulation Language) or One-Time Activities as part of workaround for business continuation.
• Written several One-Time Activities to correct corrupted/failed transactions.
• Involved in writing/modifying Activities, Decision Rules, Validation Rules and Constraints in workflow development.
• Added/Modified several When Conditions, Validations, Declare Rules, Flows and UI Rules.
• Worked on Request/Response XML parameters in order to handle SOAP exceptions used to integrate with External Database.
• Redesigned few functionalities as per client requirements. Implemented Agents and services to handle these areas.
• Enhanced/Modified 5 step Approval hierarchy for approving financial transactions.
• Analyzed short-term and long-term implications of the application, suggested and implemented proper modifications in the project through Demand Requests/Change Requests.
• Prioritization of the DR/CRs and ensuring quality delivery within stipulated time.
• Driven the Financial WAR Room call in order to provide updates to the client across all regions.
• Handled Business Analyst co-ordination calls to ensure timely response to production severity issues without breaching the SLAs.
• Reviewed code fixes and enhancements related to Financial Module.
• Provided effective resolutions by preparing RCA documents, impact analysis to high severity financial issues/ Incidents across the regions within the defined SLAs.

Confidential

Associate Consultant

Technology: PEGA PRPC 7.1.6, IBM DB2

Responsibilities:

• Gathering and understanding the functional requirements and impact analysis.
• Handled DRs/CRs across EMEA and NAM as part of Strategic Team and thereby enhancing user experience.
• Created/updated Activities and steps for implementing change requests.
• Created and updated queries using Rule-Connect-SQL for selecting, inserting and updating data from database.
• Involved in Creating/Updating When rules, Decision tables, Declare Expressions and flow action.
• Used Rules Inspector to test rules like User Interface Harness, Sections.
• Performed Unit Test by manipulating Clipboard pages and properties.
• Analysis of Request/Response parameters in order to handle exceptions.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Analysis of logs to debug the issues.
• Worked on CRs, Unit Testing and Deployment in coordination with QA/UAT teams until signoff.
• Participated in daily on-site calls.
• Involved in UAT and helped business users to test the solution before implementation.
• Prepared Release notes and Unit Testing Documents.

Confidential

Engineer

Technology: PEGA PRPC v6.2, PRPC v7.1.6, IBM DB2

Responsibilities:

• Includes process of planning, coordinating, implementing, monitoring and maintaining changes affecting the current production application.
• Analysis of the production failure patterns.
• Involved in Debugging the production issues in order to provide code fix and workaround to the users.
• Analysis of logs to debug the issues.
• Corrected the failed transactions through One-Time Activities/Data Modulating Language.
• Handled client calls to provide the recon report details across all regions.
• Incident resolution to maintain the Application by debugging and troubleshooting various issues reported in production with the use of logs, clipboard and tracer within the defined SLAs.
• Prepared the analysis documents for the issues.
• Involved in Defect Fixing and Unit Testing contributing to DR burn down.
• Supported the applications for the European countries and North America which were already delivered to production.
• Resolved all user raised queries and provided alternate solutions to overcome the issues faced by the users.

Confidential

Associate Engineer

Technology: PEGA PRPC 6.2, IBM DB2

Responsibilities:

• Designed UI using Rule-HTML-Harness, Rule-HTML-Section rules.
• Agent tracing and debugging the issue.
• Creation of Activities and steps for implementing core business logic.
• Creation of queries using Rule-Connect-SQL for selecting, inserting and updating data from database.
• When rules, Decision tables, Declare Expressions and Flow action.
• Rule Resolution: Creation of access groups, Ruleset versioning.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Participated in daily on-site calls.
• Defect Fixing.

Confidential

Associate Engineer

Technology: Sybase 15.7, SQL

Responsibilities:

• Design and implement database changes and enhancements, including schema changes.
• Involved understanding the usage of various existing tables and schemas.
• Involved understanding the various modules and the application flow in Oneclaim.
• Modified several stored procedures to improve the performance and also developed several stored procedures, tables, triggers, views based on the Business requirements.
• Created appropriate indexes for better performance.
• Interacted with Front-end team and made amendments as per the requirements.

Confidential

Java Intern

Responsibilities:

• Involved in requirement gathering.
• Involved in design patterns and OO Programing.
• Design, code, implementation and testing the application.
• Performed Unit and Functional Testing.
• Involved in bug fixing and Manual Testing.