PERSONAL PROFILE:

• Over 35 years of in - depth experience delivering technology solutions as SVP of Applications Development, Director of Web Strategy, Project Manager, Product Manager, COO, Chief Technology Officer and Senior Consultant.
• Experience across a wide variety of business sectors including Financial Services, Software, Publishing, Health-care, Energy, Telecoms Services and Food Distribution.
• Experience managing teams up to 135 individuals and budgets up to $15M.
• Customer focused leadership-excelling in building rapport/stakeholder relationships with Executive Management, Production/Sales Support, Marketing and end User.
• Driven to deliver value-added benefits in challenging technology/ business environments impacting bottom-line results.
• Management of multiple projects and works effectively under time constraints
• Implementing and managing SDLC processes providing consistent and comprehensive status reports, project updates, ongoing cost analysis, significant issue management, and communication with business lines and technology management levels.
• Ability to influence colleagues and communicate effectively across all levels of the organization
• Excellent verbal, written and relationship skills used to interact with a technical and non-technical people
• Building and managing staffs that exceed expectations and provide guidance so they progress to senior level positions

EXPERTISE:

• Project/Product Mangement
• Application Development Mangement eMail Marketing
• Budget Development and Management
• Strategic Planning - Business and Technical
• B2B/B2C e-Commerce, Amazon Store Development and Management
• SDLC Development and Implementation (Waterfall and RUP)
• SaaS/Cloud Computing
• Web Based, Client Server, Mid-Range and Main Frame
• Microsoft Project, Clarity, Excel, PowerPoint, SharePoint
• Interwoven, Oblix, Plumtree (Oracle), Omniture, Google Analytics, SEO, WordPress, ActiveX, What Counts
• Java, .net, MSSQL Server, Oracle, Ruby on Rails, My SQL

PROFESSIONAL EXPERIENCE:

Confidential

IT Director/Director of Web Strategy

Responsibilities:

• Increased Google ranking/improved traffic by 25%
• Implemented improvements in newsletter marketing ~(225K/week) in open rates (24%) and click through rates (3.4%)
• Increased customer conversion rates from less than 2.00% to over 3.5%

Confidential

Product Manager

Responsibilities:

• Launched new product, Franchise WebTechs
• Improved delivery timelines by 50% and customer service turn around on tickets by 35%.

Confidential

Principal / Senior Consultant

Responsibilities:

• Service Delivery Manager for BofA in their Making Homes Affordable division focusing on Document Management. This included planning and managing monthly releases and providing project oversight for ongoing projects (usually 6 to 8 at any given time).
• Project Manager for BofA in their AS/400 technology team responsible for planning and managing various projects dealing with capacity and availability of this key platform

Confidential

SVP, Product Manager

Responsibilities:

• Created overall strategy for new site and future revisions to the product (this was updated on a quarterly basis)
• Worked with Marketing to create the brand and messaging for the site to align the site to other sales channels
• Implemented new governance process to manage new project requests
• Created/maintained Competitive Assessment process to determine current ranking in market and to assess impact of changes to the product to this ranking
• Increased customer satisfaction by 25%

Confidential

Principal / Senior Consultant

Responsibilities:

• Project Manager for a new, shared, point of sale application for Confidential . This included all budget forecasting for a large portion of the project.
• Performed in-depth review of operational processes and costs associated with servicing and developed a recommendation and a Request for Proposal for Confidential

Confidential

SVP, E-Business Services

Responsibilities:

• Worked with Business Executive Team and Operational Managers to define the overall strategy (both retail and mortgage)
• Rebuilt organization to reflect Business Needs
• Implemented SDLC and Project Level time reporting/forecasting
• Implemented new work flow application to reduce desk top provisioning from 4 weeks to 1 week
• Implemented 3 major vendor software applications (Plum Tree, Interwoven and OBLIX) using both in-house and vendor resources
• Participated in the identification, selection and implementation of a new online retail banking application
• Managed staff of 75 individuals and budget of ~$15M

Confidential

Principal / Senior Consultant

Responsibilities:

• CTO for first online wine store
• CTO for telecommunications firm offering new services
• Program Management Office for Y2K remediation
• Managed Oracle Database team

Confidential

SVP, Applications Development

Responsibilities:

• Rebuilt organization to reflect Business Needs
• Implemented SDLC and Project Level time reporting/forecasting
• Worked with Business Executive Team and Operational Managers to prioritize projects based on ROI
• Increased application availability to >99%.
• Led business cost reduction of 10% annually.
• Delivered MIS services at 10% below budget.
• Reduced system error rates from > 10% to < 1%.