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Microsoft Dynamics 365/2016 Consultant Resume

Concord -, NH

SUMMARY:

  • Around 6 years of professional experience as a consultant and developing business solutions using Microsoft Technologies like Microsoft CRM, .NET, SQL Server and Microsoft Suite.
  • Experience in Full cycle implementations Microsoft Dynamics CRM 2013, 2015 & 2016.
  • Involved in setting up Microsoft dynamics CRM environments both On - Premise and Online.
  • Experience in creating and consuming Web Services, Windows Communication Foundation (WCF), Windows Presentation Foundation (WPF) & Web Application development (Win Forms).
  • Expertise in Customization, Configuration and Integration, in Sales, Marketing & Service Modules of Microsoft Dynamics CRM and integration with Microsoft SharePoint, Outlook.
  • Familiar with the Out of the Box (OOTB) functionality in Sales, Marketing and service modules.
  • Worked on creating modules and sub modules, business process using Ribbon Work Bench.
  • Having experience in creating Sitemaps for an organization using XRM toolbox.
  • Development experience using WCF (SOAP and REST), Web services and AJAX
  • Strong experience in developing Web applications under .NET Framework using C#, ASP.NET, ADO.NET, MVC, WPF, Web Services, Sliver light, WCF, ADX Studio and Visual Studio.
  • Expert in designing &deploying Plug-in and Workflows in CRM to meet business process flow.
  • Experience in developing applications using HTML, CSS, JScript, JQuery, AJAX and JSON.
  • Have good experience of SQL Server Reporting Services(SSRS) and SQL Server Integration Services(SSIS) and customized dashboard with complex charts built from SSRS
  • Hands on experience with installation & maintenance of CRM connector to In Rule rules engine
  • Communication/ sharing using Microsoft Teams and SharePoint.
  • Good experience in Data Migration using ETL tools like SSIS, Scribe Insight, Scribe Online and CRM Data Import, Kingsway Soft.
  • Experience with Software Development Processes & Models: Agile, Waterfall & Scrum Model.
  • Ability to conceptualize, document, and communicate project ideas and plans.
  • Experience in working with Team Foundation Server (TFS), SVN and VSS.

TECHNICAL SKILLS:

CRM Application: Microsoft Dynamics CRM 2013, 2015,2016 and Dynamics 365(Online and On-Premise)

Development Tools: Visual Studio 2012, 2013, 2015 and 2017

Microsoft Technologies: SharePoint, Outlook, WCF, .Net Frameworks 4.0, ASP.NET and Office Suite

Programming Languages: C#, C, SQL and VB.Net

Internet Applications: HTML, CSS, JScript, JQuery, JSON, XML and AJAX, Win Forms, Web Forms, WCF, WPF, MVC and XPATH

Web Servers: Microsoft IIS, REST and SOAP, Apache

Databases: SQL Server 2012, 2014 and MS Access, SQL

Methodology: Agile, Waterfall and Traditional SDLC

Source Controller: Sub Version and Team Foundation Server(TFS)

PROFESSIONAL EXPERIENCE:

Confidential, Concord - NH

Microsoft Dynamics 365/2016 Consultant

Responsibilities:

  • Worked closely and interacted with business analysts in gathering the requirements and preparing Technical and Functional Design Documents.
  • Customized MS Dynamics CRM 2016 application based on the business requirement.
  • Imported contacts from existing application into MS Dynamics CRM Online
  • Configuration of MS Dynamics CRM with Microsoft Outlook 2016.
  • Creating custom entities, Views, forms, Ribbon, Sitemap, and Web Resources.
  • Customization of Microsoft Dynamics CRM system, based on functional requirements of the client and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
  • Design and customize CRM forms, Ribbons, Site map, Workflows, Dialogue.
  • Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules.
  • Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
  • Developed custom web pages to retrieve and update data in MS CRM.
  • Developed complex reports using SSRS and deployed into MS CRM.
  • Develop scribe integrations with other Applications and to pull data from Online MS Dynamics CRM to local database for analytics and reporting purpose.
  • Responsible for customizing and supporting services of Microsoft Dynamic CRM Application.
  • Created Custom workflows and Plug-ins for automating the business process.
  • Involved for solving the Production issues and providing support during Production.
  • Responsible for managing the Users and Business units and providing them with proper security roles with in CRM.
  • Prepared the End User manual and provided training for all the end users in using the CRM application.
  • Worked as System Admin and Global Admin in creating new business units, adding/deleting users and configuring their security roles and privileges, teams, security hierarchy settings and creating new field level security profiles.
  • Worked with the QA team to ensure desired progress during testing phase.
  • Worked closely with the stakeholders in integrating the external applications to Dynamic CRM.
  • Responsible for assigning the tickets in TFS to all the Team members.

Environment: Microsoft Dynamics 365, CRM 2016, MS Outlook 2016, Microsoft .NET 4.6, Visual Studio 2017, C# V 6.0, IIS 7.0, SharePoint 2016, HTML, CSS, JScript, JQuery, SQL Server, XRM Tool Box, Ribbon workbench, SSRS, and TFS

Confidential, Atlanta - GA

Microsoft Dynamic CRM 2015 Consultant

Responsibilities:

  • Responsible for customizing and supporting services of Microsoft Dynamic CRM Application.
  • Worked closely and interacted with business analysts in gathering the requirements and preparing Technical and Functional Design Documents.
  • Created custom Entities and Attributes based on the requirements.
  • Involved in creation of Dashboards, Views, Reports and Charts.
  • Involved in managing the solution in different Environments.
  • Created Custom Workflows and Plug-ins for automating the business process.
  • Created web resources based on HTML and Jscript and implemented.
  • Worked closely with the stakeholders in integrating the external applications to Dynamic CRM.
  • Implemented Business Rules and Business Process Flows Customization.
  • Good work experience in ADX Studio Portal integrations with MS CRM 2015.
  • Involved in Creating Test Plans, Use Cases for helping the QA teams in testing the CRM System.
  • Worked on setting up relationship between System & Custom entities.
  • Designed Dashboards and created reports based on the user requirements.
  • Worked on the third-party tools to customize the OOB sitemap and buttons in CRM accordingly to the business requirement.
  • Experienced in SQL Server Reporting Services (SSRS) and Crystal Reports for report generation, integration into .NET applications.
  • Responsible for solving the Production issues and providing support during Production.
  • Responsible for managing the Users and Business units and providing them with proper security roles with in CRM.
  • Prepared the End User manual and provided training for all the end users in using the CRM application.
  • Actively involved in the project at all phases from the beginning to the end.
  • Responsible for assigning the tickets in using TFS.

Environment: Microsoft Dynamics CRM 2015 On-Premise, Visual Studio 2015, MS Outlook, C# V 6.0, IIS 7.0, Ribbon Editor, XRM, HTML, CSS, JScript, JQuery, SQL Server 2014, Microsoft .NET 4.6, SOAP and TFS

Confidential, Hayward- CA

Microsoft Dynamic CRM 2013

Responsibilities:

  • Interacting with Business Analysts to Understand the Customer Requirement.
  • Worked with Business to gather the requirements and prepared the Functional Requirements Documentation.
  • Involved in creating Custom Entities, Custom attributes for individual business units.
  • Prepared the Technical Design Documents before the development.
  • Customized CRM form programming and form validations through java script.
  • Building non-production Dev, Build Server environments on Microsoft Dynamic CRM instance.
  • Implemented different plug-ins for automating the process.
  • Created client-side extensions using HTML, JavaScript, JQuery, JSON.
  • Expertise in design and deployment of Dynamics CRM solutions on hand-held devices like Mobile, IPad and Tablets.
  • Created the SSIS packages and updated them accordingly to the business.
  • Worked on setting up relationship between System & Custom entities.
  • Engage stake holders, product support teams and drive them collectively in resolving issues and achieving smooth functionality of applications.
  • Experienced in T-SQL in SQL Server with creating Tables, Stored Procedures, Views, Triggers and User Defined Functions (UDFs).
  • Worked closely with QA teams in trouble shooting code or environment related issue and preparing the root cause analysis report where ever applicable.
  • Worked with stakeholders to integrate other applications to Dynamic CRM.
  • Prepared Configuration and Training document for the applications.
  • Worked on the different bugs, on production environment.
  • Created and modified workflows and dialogs to implement required business logic.

Environment: Microsoft Dynamics CRM 2013 On-Premise, XRM SDK, .NET 4.6 MS Outlook, Visual Studio, Professional, C# V 5.0, IIS 7.0, HTML, CSS, JScript, JQuery, JSON, SQL Server, SOAP, BIDS, TFS

Confidential

Microsoft .NET Developer

Responsibilities:

  • Developed custom User Controls to reduce the complexity in UI coding and provide better look.
  • Developed Web User Controls for reusability.
  • Involved in writing Client-side and Server-side scripting.
  • Created and consumed Web Services using C#.
  • Involved in resolving browser compatibility and version compatibility problems.
  • Used Microsoft Enterprise Application blocks for Exceptions logging and instrumentation.
  • Involved in Developing a Web application to display products, check customer status, make a new customer registration, maintain patient and prescriber details, material management, order management etc.
  • Created and consumed Web Services to send data about Patients to Insurance Companies, Send Order Details for Medical Products and Pharmacy, Get Order Status.
  • Used Web Services for data transfer to store data in the Database.
  • Client-side validation of pages done in jQuery and validation controls were incorporated for server-side validation and Used Grid View, Data List and Repeater controls to display data.
  • Involved in writing complex SQL Statements and Stored Procedures, Indexes to validate data and ensure system integrity and security.
  • Used AJAX controls such as Calendar, Update Panel to increase the web page's interactivity and usability.
  • Developed Master pages to create a consistent layout of the pages and controlled the style and layout of various Web Forms using CSS.
  • Created customized reports using SQL Server Reporting Services.
  • Used Team Foundation Server for Version Control and Source Control.

Environment: .NET framework, Visual Studio, C#, ASP.NET, SQL Server, SSRS, HTML, JavaScript, SVN, SQL, SOAP, XML, AJAX, TFS, Windows

Confidential

Microsoft .NET Developer

Responsibilities:

  • Developed Master pages to create a consistent layout of the pages.
  • Controlled the style and layout of various Web Forms using CSS.
  • Developed Web User Controls for reusability.
  • Involved in writing Client-side and Server-side scripting.
  • Created and consumed Web Services using C#.
  • Created WCF services using C#, ADO.NET, Oracle.
  • Involved in resolving browser compatibility and version compatibility problems.
  • Bound the Sitemap to the Tree View control for navigating between several Web Forms.
  • Developed reusable custom data-access layer using ADO.NET.
  • Wrote stored procedures and database functions for data extraction.
  • Used ADO.NET as data-access middleware for retrieving data and updating records in database.
  • Implemented source control using VSS.
  • Worked on XSL, XSLT for document presentation and transformation.
  • Used Microsoft Enterprise Application blocks for Exceptions logging and instrumentation.
  • Implemented Forms based authentication.
  • Unit-tested during the whole code development process and participated actively in the integration testing.

Environment: Visual Studio, .NET Framework, ASP.NET, C#.NET, HTML, CSS, IIS, VSS, XML, XSL, XSLT, SOAP, SQL Server, TFS and Windows

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