PROFESSIONAL SUMMARY:

• Over 15 years of professional hands - on experience within the Information Technology Operations, Support, and Administration space.
• Strong IT system, network, and application design, deployment and upgrade skills for small, medium, and large scale network, application, and computing infrastructure environments.
• Strong Enterprise Systems Management (ESM) skills with implementation and utilization of HP BAC, Openview, and Sitescope, Microsoft MOM and SCOM, IBM Tivoli and ITCam, CA Wily, Novell Zenworks, Ipswitch WhatsUp Gold, and many other ESM performance, availability, and reporting products.
• Experience with HP Loadrunner / Vugen script recording for web application performance, load test, and availability monitoring.
• Strong .NET web application infrastructure design, implementation, and support experience in a large scale Microsoft Server / 2012 with IIS 6.0 / 7.x / 8.x. fault tolerance network environment. Performed many Windows server 2003 / IIS 6.0 to Windows server 2008 / IIS 7.x web application migration projects.
• Strong working knowledge and some implementation experience with Apache Tomcat and IBM Websphere.
• Experience with configuration, administration, and troubleshooting Microsoft Server OS releases.
• Experience with configuration, administration, and troubleshooting all Windows desktop OS releases.
• Experience with configuration, administration, and troubleshooting of Active Directory / Domain Controller environments.
• Experience (Master CNE) with configuration, administration, and troubleshooting Novell Netware / NDS environments.
• Strong IT infrastructure and documentation skills using MS Word and Visio.
• Experience with Novell Groupwise and Microsoft Exchange messaging environments.
• Strong working knowledge and some support of IBM AIX, and Linux, and UNIX.
• Experience with SSL implementation, support, and management.
• Experience with CA Siteminder Microsoft Server web agent / IIS integration, Siteminder profile configuration using CA Administrator, trouble shooting. Played crucial role in the Confidential CA Siteminder version 6 to R12 upgrade project.
• Network installation, configuration, and support for Ethernet, IBM token ring, DECnet, and Arcnet networking environments.
• Staff and Team Management Experience.
• Advance knowledge of DNS configuration and concepts.
• Advanced knowledge of Local Load Balancing configuration and implementation.
• Advanced knowledge of data center disaster recovery DR Pair configuration and implementation.
• Strong working knowledge of Microsoft SQL and Oracle database solutions.
• Experienced class and phone IT instructor and trainer.
• Experienced with Microsoft Windows FTP and various SFTP product implementation, support, and management.
• Experience with Microsoft Exchange Server installation and administration.
• Experience with Microsoft 365 Cloud Computing / Rackspace hosted Microsoft Exchange 2013 Cloud Services, MS Exchange local to Rackspace hosted migration process and procedures, Split Domain Routing configuration for phased end user mailbox migration project management and implementation.
• Experience with in-house and field service desktop, laptop, and printer installation, support, and repair.
• Experienced with Microsoft PowerShell, Perl, DOS batch and scripting languages.
• Experienced bench technician at reading circuit diagrams and electronic schematics, and using multi-meter, oscilloscope, and other electronic test equipment. Experienced in diagnosing and troubleshooting mini and microcomputer systems to isolate circuit board failures. Experienced with circuit board replacement and component level repair for computer peripheral devices such as CPU, memory boards ICs and SIMMs, video cards and displays, serial and parallel adapters, terminals and graphic displays and printers.
• Experienced with minicomputer / dumb terminal / line printer / multiplexor and RS232 cabling infrastructure installation and field service repair and maintenance.

PROFESSIONAL EXPERIENCE:

Freelance IT Consultant

Confidential, Lewis Center, Ohio

Responsibilities:

• Working with clients for various short term projects including Windows desktop and server audit and upgrades, and support.
• Currently building basic HTML5 / CSS web portal page for trucking company to record and track load scheduling and status, driver information, and company contact information from portal page.
• Excel spreadsheets used for load scheduling and Springfield, OH daily calendar are updated locally by dispatch user.
• Created script to monitor spreadsheet changes that automatically updates the Inmotion hosted web site .htm files when changes are detected using WinSCP.

Cloud Services Migration Consultant

Confidential, Dublin, Ohio

Responsibilities:

• Develop a strategy with process and procedures required to migrate 500 user mailboxes, historical data, aliases, and distribution group data on current in-house Microsoft Exchange 2007 Server to utilize a new Rackspace hosted Exchange 2013 Cloud Based Services Solution.
• Implemented a Split Domain Routing (SDR) configuration to enable a controlled migration of user’s mailbox historical data in a phased, seamless approach with the least amount of impact to employee email availability. Added MX files to godaddy.com hosted Domain provider to route messaging traffic from Rackspace hosted Exchange server to recipients. Added temporary Domain alias to Rackspace hosted Exchange server.
• Created various PowerShell scripts to perform a complete MS Exchange audit using the MS Exchange Management Shell. The output of data collected was used to create detailed MS Excel spreadsheets that I massaged and used for mailbox migration daily scheduling, Migration Wizard after hours scheduling via ticket updates to Rackspace assigned Migration Engineer, alias names, and distribution group requirements.
• Developed a repeatable daily migration routine. Created a migration schedule with all users and migration dates. Created a standard migration notification email that included detailed instructions on migration process and appropriate attached files. Created a MS Outlook Migration Users Guide with detailed instructions for using profile config tool, how to access new OWA and to change standard password, how to set up supported mobile devices, and etc. Created a PowerShell script to create a temporary GAL spreadsheet users could to look up employee email addresses during SDR configuration. The email message was sent out two days in advance to the scheduled users.
• The migration routine included creating a local mailbox contact for each local mailbox used for forwarding to Rackspace Exchange Domain, creating new Rackspace mailbox and account configuration, and testing accounts via the Rackspace OWA.
• Worked through issues experienced throughout the migration project independently or with Rackspace migration resource with Rackspace related issues occurred.
• Assisted users with migration, desktop, and mobile device issues daily throughout the migration project.

Windows OS / IIS .NET Web Application Implementation & Support Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Responsible for all Engineering and Support aspects of assigned high availability .NET web application build projects.
• Attend weekly status meetings hosted by assigned Project Manager and provide project updates throughout the duration of the web application build project.
• Work directly with Application Development (AD) Manager AD team, and vendor if applicable to guide and assist with all aspects of the web application implementation process throughout the project assignment to go live Production date.
• Responsible for Windows VM OS and IIS build standards compliance.
• Work directly with assigned DBA throughout the web application build process.
• Responsible for all aspects of the Host Master Procurement management and implementation procedures to include ARECORD, CNAME, LLB and DR Pair request requirements for DEV, UAT, Production and DR environments.
• Responsible for Local Load Balancing implementation, configuration, test, and troubleshooting for UAT and Production environments.
• Responsible for DR Pair implementation, configuration, fail-over testing, and troubleshooting for Production / DR environments.
• Responsible for CA SiteMinder SSO integration for assigned web applications. Responsible for DEV environment CA SiteMinder Policy Server Administration. Includes creating new or migrating an existing policy, installing R12 web agent, and registering the agent with the Policy server for each web build project.
• Responsible for HP BAC web availability and performance monitoring integration for each assigned web application.
• Responsible for Tivoli agent integration and testing for each assigned web application.
• Responsible for SiteScope integration for each assigned web application.
• Responsible for UAT environment load and performance testing participation using HP Loadrunner scripts, CA Wily, Windows Performance Monitor with Data Collector Sets. Data is analyzed prior to moving to Production environment.
• Responsible for creating a detailed web application run book documentation for each assigned project. Each run book includes an overview of the web application, and web infrastructure design details with Visio diagrams.
• Responsible for providing to level 1 support team for each assigned web application. Responsible to provide on-going level 2 support for each assigned web application.
• Assisted with company-wide CA SiteMinder version 6 to r12 global infrastructure upgrade across all environments.
• Assigned as lead Engineer for CA SiteMinder SSO version 6.0 to R12 web agent upgrade projects.
• Assigned as lead Engineer for Windows 2003 / IIS 6.0 to Windows 2008 / IIS 7.x upgrade projects.

Web Application Monitoring Lead Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Promoted to Lead Web Application Monitoring Engineer to move from the Global Technology Infrastructure (GTI) ESM group to Corporate Technology (CT) to lead the web application performance and availability monitoring initiative utilizing HP Business Availability Center (BAC) (now Business Service Manager) / Business Process Monitor (BPM) / Real User Monitoring (RUM) and SiteScope (SiS).
• Migrated over 200 Business Process Monitor / Vugen scripts from the GTI HP BAC infrastructure to the Retail HP BAC infrastructure. Moved SiteScope ownership to CT. Decommissioned the GTI BAC / BPM infrastructure of 36 Windows server resulting in a substantial cost savings to the firm for hardware, licensing, and etc.
• Developed and managed CT’s full service web application response time and availability monitoring business offering.
• Developed business offering related documentation:
• Web App Monitoring Build Standards Guide.
• Web App Monitoring Build Guide for HP BAC & SiteScope.
• Web App Monitoring Business Offering Marketing and Presentation Materials.
• New App Web Monitoring Request Procedures Guide for CT Line of Business (LOB) Groups.
• Coordinated and conducted HP BAC & SiteScope demonstration presentations to LOB Groups and AD Managers.
• Coordinated and conducted HP BAC & SiteScope sessions with web build and support staff.
• Worked with LOB and AD staff members to fulfil and implement new Web App monitoring, alerting, and reporting orders for over 1000 CT web applications.
• Responsible for the continued management and maintenance of the HP BAC and SiteScope Monitoring Infrastructure.

Engineer Senior II VP ESM Production Operations

Confidential, Columbus, Ohio

Responsibilities:

• Moved with the Windows OS and IIS Web Monitoring team to the Enterprise Systems Management 24/7 Operations team following the corporate decision to merge the Windows OS / IIS Web Monitoring and AIX OS Monitoring teams under one management structure.
• Continued major responsibilities as a Windows OS and Web Application Support Engineer for hundreds of existing Windows 2003 servers with IIS 6.0 .NET web applications.
• Continued to build out new BAC / BPM web monitors and to provide support, administration, and maintenance duties for the very large scale enterprise implementation of HP Business Availability Center (BAC) used as the corporate wide web application monitoring tool and customer solution.
• Continued to build out new Network Services, Server, Application and Database monitors, and to provide support, administration, and maintenance duties for the large scale enterprise implementation of HP SiteScope used as the corporate wide monitoring tool and customer solution for the Windows OS platform.
• Responsible for providing operations support to the very large scale AIX Tivoli Management Framework 3.6 used to monitor thousands of Tivoli TMA endpoints.
• Responsible for monitoring and managing the Corporate Peregrine Service Center tickets auto-generated by TMA endpoints and to troubleshoot and resolve issues.
• Responsible in assisting corporate wide OS Engineers with Tivoli TMA endpoint issues.
• Developed new scalable solution to support BAC event auto-ticketing notification to Peregrine Service Center for failed BAC BPM transactions. Failed transaction notification can now be configured to send alerts to multiple Peregrine queues.
• Participated in staff Engineer one week of 24/7 on-call ESM OS / Web Operations Support rotation. Attended daily 7:00 AM EST on-call status meeting with upper-management to present and review the report the on-call Engineer was responsible for generating and distributing (prior to daily on-call meeting) to include any P1 / P2 level outages, current conditions, and steps taken to resolve and close tickets.
• Assigned as lead Engineer for a 90 day proof of concept project to perform detailed research and comparison bakeoff of HP Business Available Center (BAC) vs. IBM Tivoli Composite Application Manager (ITCAM) for Web Application Monitoring solutions. In short, while licensing and maintenance cost reductions were attractive, the detailed report I developed and presented, demonstrated ease of implementation, stability, and scalability issues that were uncovered during the POC period did not favor the early version release of ITCAM. Worked closely with IBM marketing, system, and development Engineers throughout the POC to document pros and cons of the product that were used to enhance later releases of the product. Confidential continued to use HP BAC for the Web Application Monitoring solution of choice.

Distributed Systems Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Provided Netware and Windows Level III support.
• Responsible for Netware and Windows OS patching research, automation, and rollout procedures.
• Responsible for many assigned Novell Netware and Windows NT / 2003 Enterprise Systems Management projects.
• Assigned as Lead Engineer for large scale Compaq Insight Manager Implementation project for managing all Novell Netware and Microsoft Windows servers. Performed necessary product research, reverse engineered code installation process for Management Agent installation and configuration (Netware and Windows OS), batch automated where possible, and created detailed implementation guides to be used by DTS staff to roll out and configure the Compaq Management Agents. Developed SNMP security and implementation standards (removed public and private community strings) for Netware and Windows servers. Automated where possible and created detailed SNNP implementation and configuration procedures within the CIM guide also used by DTS staff in conjunction with the CIM roll out initiative.
• Assigned as lead support Engineer and SME for the Netware Administrator and NDS Manager utilities.
• Managed and performed Netware client updates.
• Managed and performed Windows NT OS upgrades.