Ux Writer/editor Resume
SUMMARY
Dynamic web author with 12+ years of experience, specializing in the development and editing of business and technical support content. An effective collaborator skilled Confidential leading cross - functional teams while prioritizing and managing projects in multi-tasking, deadline-driven environments.
TECHNICAL SKILLS
Microsoft Office: Access, Excel, PowerPoint, Visio, Word.
Content Management Systems: Adobe Experience Manager, OpenText TeamSite, SDL Tridion.
Web Content: HTML, CSS, JavaScript, Dreamweaver, Webtrends Analytics.
Image Editing: Adobe Photoshop, Snag-it.
Other: Confluence, Salesforce CRM, SharePoint.
PROFESSIONAL EXPERIENCE
Confidential
UX Writer/Editor
Responsibilities:
- As a member of the UX, editorial team compiled and edited written content for the public website of a major healthcare provider for the desktop and mobile application interfaces.
- Delivered and updated web-based content in collaboration with multiple teams throughout the enterprise including Agile Project Owners, content producers, product managers, SCRUM teams, and UX designers.
Confidential
Senior Content Producer / Customer Service Systems Specialist
Responsibilities:
- Authored, maintained, and published online support content for the intranet website and sales tool used by internal customer service representatives.
- Collaborated with multiple business teams including customer care, field services, retention marketing, service & warranty, and technical support & engineering to apply best practices for online support content.
- Created and published dynamic web content using SDL Tridion content management system (CMS).
- Partnered with the web development team to design, launch, and update content for web-based decision and interactive tools used on the internal support site.
- Updated agent guidance in the sales tool using the Salesforce CRM platform.
- Facilitated hands-on training and developed/updated Tridion CMS user documentation for new team members.
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