PROFILE:

Results - oriented, skilled IT Professional with over 10 years of experience in all aspects of the software development life cycle (SDLC) & Agile Development. I have experience in gathering requirements for the business, as well as designing/architecting solutions for the clients, and Managerial skills in overseeing the development, testing, and troubleshooting problems that incur. Currently looking for a new opportunity in the IT field to showcase my knowledge and skills. Willing to relocate.

SKILL:

• Highly detail-oriented, self-motivated and well-organized individual
• Possess strong analytical skills to solve complex problems
• Showcase strong interpersonal communication skills, particularly customer service skills
• Ability to work with multiple teams and coordinate projects to meet its goals on time
• Able to work under minimal supervision and fast paced environments

TECHNICAL SKILLS:

Operating Systems: Windows (10, server 2008 R2, server 2016), Mac OS, and Linux

Programming languages: Java, C#, Visual Basic, VB.NET

Web programming languages: PHP, ASP.NET, JavaScript, HTML, XHTML, CSS, Ajax, VBScript

Databases: MySQL, MS SQL, Oracle, Microsoft Access, Sybase

Software development tools (IDE): Visual Studio, Eclipse IDE, NetBeans IDE, Adobe Creative Suite 4-5

Database languages: SQL, PL/SQL

Web development frameworks/systems: CodeIgniter, Joomla, WordPress, Expression Engine, osCommerce, Moodle

Web servers: Apache, IIS

Other software: FileZilla, SSH, Putty, SVN, Git (GitHub), Team Foundation Server (TFS), Azure DevOps

Financial applications: Bloomberg AIM, Autosys, ServiceNow, HP Quality Center, Eagle

WORK EXPERIENCE:

Confidential

Deployment Manager

Responsibilities:

• Responsible for the deployment of the StoreForce Application, Database, and Services to new and existing clients
• Maintaining client environments and office IT infrastructure.
• Providing leadership and overseeing a small team of Application and Database Developers and Deployment Specialists
• Daily activities include providing direction and follow-up to ensure that the team meets its deliverables; deploying application to new clients, upgrading existing clients or addressing a production issue
• Providing ongoing guidance and direction for the deployment team on process improvements, technology updates, and best practices in information security
• Maintaining the knowledge base repository with up-to-date information regarding production issues, new features, and configuration information
• Build server environments in MS Azure Clouds and in private hybrid clouds at Datapipe (by Rackspace) using virtual machines built with Windows Server 2012, 2016 with SQL server 2012, 2017 standard
• Providing escalated client support to incidents that are related to both app and infrastructure
• Planning client deployments and coordinate necessary resources to meet deployment schedule and client expectations
• Conducting periodic audits on production environments to ensure the resource, patches/upgrades are up to spec to deliver best performance
• Leading and participating in the installation of the StoreForce Application, Mobile Web Site and Services
• Partnering with the DB Analyst to ensure the StoreForce Databases are configured to meet the specific client requirements
• Providing support to the Client’s IT Department during installation
• Identifying and improving the application deployment process by implementing VSTS automated builds and releases
• Introducing new techniques like Kanban board to the deployment team to track and address client issues efficiently, which improves workflow
• Coordinating and implementing changes to improve the performance of the IT infrastructure. Recently managed/implemented a project to introduce IDS/IPS (Intrusion Detection System/Intrusion Prevention System) to all StoreForce production servers and migrated all the servers to a High Availability Cisco ASA5545 firewalls to increase secure network traffic
• Conduct a joint operation with IntelliGo Networks to setup and monitor all of the production environments and office environments from cyber threats and vulnerabilities. IntelliGo constantly monitors all the environments for cyber threats and constantly consults StoreForce to prevent cyber-attacks. This project added an extra layer to the current security protection to the company’s infrastructure.
• Played a role as an Implementation Lead in migrating all 48 MS Office users and 12 Mailboxes from G-Suite to MS Exchange with Office 365.
• Currently providing leadership, and support to the System Administrator and an Implementation Specialist in deploying a Domain Controller/Active Directory solution to connect all the remote offices workstations and implement group security policies and manage Office 365
• Key participant in compliance audits where to insure the StoreForce production environment and Office environments comply with PCI and GDPR standards
• Acting as a Data Protection Officer to ensure security solutions recommended by IntelliGO and implementing them effectively in order to mitigate risks and maintain PCI and GDPR standards
• Designed and deployed a new multitenant architecture in Azure by using Azure Managed SQL instance, Windows 2016 VM. VNET, Network Security Groups, routing tables and Palo Alto VM Firewall.
• Configured and implemented Palo Alto VM 300 (PA OS 9.0.4) and deployed Global Protect agents to staff workstation to establish a secure VPN connection to Azure production environment
• Migrating Premise SQL database to Azure Managed Instance SQL DB using Microsoft Data Migration Assistance
• Working with Microsoft tools to mitigate security risks to the StoreForce Azure environment (e.g. audit access control, enforce password changes policies, enable multi-factor-authentication to new users)
• Providing input to a yearly budget with upcoming expenses such as new head counts, new software and hardware upgrades
• Working on implementation and support strategies with Development Manager to support 2019, 2020, and 2021 road map

Confidential

Senior Technology Analyst

Responsibilities:

• Resolved over hundreds of complex vendor and proprietary technical issues in the past year alone in a calm, efficient and decisive manner. Some of those applications are Bloomberg AIM, MS Dynamic CRM Autosys, Feedhub, JD Edwards, Eagle, and IFAST.
• Participated in software and hardware upgrading projects as Application Delivery Personnel where I provided technical leadership in gathering business requirements, proposed and implemented solutions (e.g. implementation of equity and derivatives trading via Bloomberg, Real-time trade notification delivery to SS&C, statistical data feed generation for StatCAN). These projects helped Confidential to save money on overhead cost and increased productivity of the Confidential ’s operation teams
• Managed relationship with vendors and Confidential internal technical teams to assess and address technical issues and followed SDLC and or ITIL methodologies to implement technology solutions (fix to production issues, technical enhancements to applications, patch installation, disaster recovery exercise) in production environments (change management).
• Maintained a steady knowledge base (KB articles) of common production issues and troubleshooting procedures for the benefit of the team.
• Conducted session to production support personal and business users on various business applications such as Eagle access, HP Application Lifecycle Management, Service Now, Autosys and Feedhub.
• Documented and archived all the artifacts (UAT testing documents, test results, senior management signoffs and business approvals) on each production issue (tickets) in both Service Now and HP Application Lifecycle Management systems so that it will comply with Confidential audit requirements
• Conducted disaster recovery exercises yearly basis to make sure the applications are in condition to recover in a real disaster with minimum impact the bank’s operation. The exercise was conducted by coordinating and managing multiple Confidential technology teams, business users and vendors in order to deliver whole operation in timely manner
• Managed and maintained business continuity (BCP) plans on every vital application (Tier 1 and Tier 2)

Confidential

Web Developer

Responsibilities:

• Conducted consultations with clients to understand and gather business requirements and technical requirements and propose solutions to their business needs. This includes creating a business requirement document (BRD) and system requirement document (SRD) and project proposals with cost estimates
• Participated in clients’ business strategy to introduce new technology in order to reduce overhead cost and increase productivity
• Performed marketing campaigns (online) to promote client’s sites (e.g. online newsletters, Google AdSense, Facebook Ad campaigns). Through these various complains, clients were able to generate about viewers a month
• Generated technical documentation and user manuals to train the client and their staff on the new system
• Performed session (both one on one and group setting) for the client and/or their staff in order to familiarize them with the new system (functionality)
• Provided guidance and support to make users transition to the new systems a pleasant experience.
• Used GitHub and Team Foundation Server (TFS) to maintain a repository of client’s code

Confidential

IT Consultant/Support

Responsibilities:

• Conduct consultation (by proposing a new marketing solution to increase business) and developed an online catalogue for the company (a content management system). This catalogue is being used by the sales team and general public to purchase fasteners
• SDLC model was used to develop this application
• Played a key role in strategizing new ideas to develop a web presence for the company in order to generate more revenue. (E.g. publish company profile Google Place, launch company website, implementing 3D CAD drawing of fasteners)
• Managed the administrative staff by guiding them to create materials for the website and held sessions for sales and administration staff on using various programs including the content management system
• Worked on branding guidelines including a website for two sister companies (Magnets International Inc. and Global Integrated Supplies Inc. )
• Provide guidance/IT solutions to the senior management on new and existing business strategic projects

Confidential

Web Developer

Responsibilities:

• Redesigned and implemented the new intranet for the association (Installed, customized and implemented a PHP based Content Management System (CMS))
• Played a key role in redesigning and implementing the association’s new website (re branding)
• Maintained and updated the external Confidential websites on a daily basis
• Responsible for staff on the use of the new intranet content management system and phone book system
• Provided feasibility analysis and consulting on web strategies on marketing campaigns and departmental projects
• Developed custom applications following the waterfall model (e.g. Nexus phone book system, Media Log)
• Customized back-end functionalities on the intranet content management system in order to cater different departments’ needs