SUMMARY:

• Over 6 Years of IT experience with around 4+ years of experience in Salesforce.com CRM platform and 1 year in Java.
• Extensive exposure to different Software Development Life Cycle (SDLC) methodologies.
• Proficient in Agile Methodology.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Experience in collaborating with key business and technology team stakeholders to prioritize scope, design and deliver enhancements in Salesforce applications.
• Excellent understanding of Salesforce MVC architecture and its components.
• Hands on experience on Sales Cloud and Service Cloud.
• Have worked with different salesforce editions like Professional and Enterprise editions
• Worked on SFDC Configurations and Customizations as an Administrator, Architect, and Developer.
• Salesforce Configuration - Well versed in creating Profiles, Permission Sets, Roles hierarchy, Sharing Rules, Email notifications and templates, Objects and Field creation, workflows, Approval Processes, Field History Tracking, Audit Trail, Validation Rules, Formula Fields, Custom Settings, FieldSets, Custom Labels, Reports, and Dashboards,
• Salesforce Customization - Well versed in writing Apex Classes, Visual force pages, SOQL and SOSL queries, Apex Custom web services, Apex Triggers, Debugging, Visual force components, Test classes.
• Experience in integrating with external systems using SOAP, REST, and Magic XPI.
• In-depth implementation experience and domain knowledge in multiple CRM areas like Lead Management, Account and Contact Management, Campaign Management, Opportunity Management, Product and Price Book, Quote Management, Activity Management, Report and Dashboard.
• Lead management - Web-to-Lead and Email-to-Lead
• Case management - Case Assignment Rules, Email-to-Case and Case Escalation Rules.
• Campaign management - Adding Campaign Members to a Campaign. Also used the Campaign ROI reports to analyse campaign returns.
• Expertise in creating different PriceBook and activated/deactivated the pricebooks as per the business need
• Quote management - Enabling Quotes, creating quotes, Syncing the quote and downloading the Quote PDF
• Report and Dashboard management - creating custom reports, using standard reports, creating Folders and setting access levels, scheduling reports, creating Custom Link to link dynamic reports, adding Filters, used conditional lightning and bucketing, exporting reports in CSV and Excel, creating Dashboards
• Chatter implementation and management.
• Experience with Salesforce Security including OWD, manual and Apex sharing models
• Experience in using Process Builder to implement business scenarios and workflows.
• Experience with Duplicate Management to maintain data quality.
• Experience in creating Force.com Sites to expose visualforce pages
• Experience of working with multiple third party packages from App-exchange, including installation and customization of unmanaged packages.
• Configuration of Salesforce-to-Outlook and syncing of Contacts in Salesforce with Outlook
• Have exposure in Customer Portal and Partner Portal
• Experience with larger customer environments with up to 1000 users.
• Used data migration tools such as Apex Data Loader and Salesforce Import Export Wizard
• Worked on Deployment tools like Changeset and ANT Migration tool
• Raised Case with Salesforce Support to enable Personal Account along with Business Accounts to meet business requirements
• Worked in Java, Javascript, HTML, CSS

TECHNICAL SKILLS:

Salesforce Configuration: Workflow & Approvals, Web-to-lead, Custom Objects and Tabs, Process Builder, Flows, Record Types, FieldSets, Custom settings, Custom labels, Email Services, Profile, Permission Set, Role Hierarchy, Reports, Dashboards, Security Controls, AppExchange Package, Field History Tracking, Audit Trail, Duplicate Management

Salesforce Programming: Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, Apex Scheduler, Batch Apex, SOQL, SOSL, Test Classes, Force.com Sites

Salesforce Tools: Change Sets, ANT Migration Tool, Force.com Platform (Sandbox and Production), Force.com Import Wizard, Force.com Excel Connector, Dataloader, Dataloader.io, Mavensmate, Developer Console

Programming: Apex, Java, HTML, Javascript, jQuery, CSS

Web Services and Integration: Implementation and consumption of SOAP and REST based web services.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Experience in integrating with external systems using SOAP, REST, and Magic XPI.
• In-depth implementation experience and domain knowledge in multiple CRM areas like Lead Management, Account and Contact Management, Campaign Management, Opportunity Management, Product and Price Book, Quote Management, Activity Management, Report and Dashboard.
• Lead management - Web-to-Lead and Email-to-Lead
• Case management - Case Assignment Rules, Email-to-Case and Case Escalation Rules.
• Campaign management - Adding Campaign Members to a Campaign. Also used the Campaign ROI reports to analyse campaign returns.
• Expertise in creating different PriceBook and activated/deactivated the pricebooks as per the business need
• Quote management - Enabling Quotes, creating quotes, Syncing the quote and downloading the Quote PDF
• Report and Dashboard management - creating custom reports, using standard reports, creating Folders and setting access levels, scheduling reports, creating Custom Link to link dynamic reports, adding Filters, used conditional lightning and bucketing, exporting reports in CSV and Excel, creating Dashboards
• Chatter implementation and management.
• Experience with Salesforce Security including OWD, manual and Apex sharing models
• Experience in using Process Builder to implement business scenarios and workflows.
• Experience with Duplicate Management to maintain data quality.
• Experience in creating Force.com Sites to expose visualforce pages
• Experience of working with multiple third party packages from App-exchange, including installation and customization of unmanaged packages.
• Configuration of Salesforce-to-Outlook and syncing of Contacts in Salesforce with Outlook
• Have exposure in Customer Portal and Partner Portal
• Experience with larger customer environments with up to 1000 users.