QA Website Testing and Tech Customer Service Resume SWARTHMORE, PA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential - SWARTHMORE, PA

QA Website Testing and Tech Customer Service

QA testing for new CRM web-based Healthcare platform, as well as technical customer service for insurance agents. Assisting agents via web chat and phone for all technical customer service issues regarding the website. Creating tickets for agent issues and assigning to appropriate engineer/developer/manager for special handling. Delivering quality customer service while efficiently managing length of agent phone calls and web chats.

Confidential - HUNTINGDON VALLEY, PA

Account Manager- Sales

Sales account manager responsible for following up on all leads. Indexing assigned leads and setting follow ups. Creating tickets in CRM for service and queries. Developed relationships with existing affiliate partners and build new relationships capable of building revenue. Managed multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account. Continuously contacted existing customers to evaluate partner satisfaction.

Confidential - DREXEL HILL, PA

Administrative Assistant

Admin and clerical work for catering company including but not limited to: inputting sales leads, upkeep of insurance for vendors, fax/scan, setting appointments for sales team, changes to event menus and plans, distribution of event paperwork and more. Managed receptionist area, including greeting visitors and responding to telephone and in-person inquiries. Designed electronic file system and maintained electronic and paper files. Served as central point of contact to all vendors needing to gain access to site prior to events.

Confidential - HORSHAM, PA

Claims Adjuster

Handling of personal auto & motorcycle claims from start to finish; investigating accidents and injuries, interviewing clients and gathering police reports, medical reports, photos, witness reports and other pertinent information for investigation.

Confidential - DREXEL HILL, PA

Teller

• Managed opening and closing procedures for the branch. Balanced daily cash deposits and bank vault inventory with 0% error rate. Processed cash withdrawals. Adhered to Wachovia's security and audit procedures. Processed treasury, tax and loan payments. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. Managed ATM supply and part time vault reconciliation.