PROFESSIONAL SUMMARY:

• Have 7 years of experience in IT with hands on knowledge in design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications using Pega Systems Pega Rules Process Commander (PRPC)
• Experienced in Insurance and Healthcare domain
• Mastered in Pega PRPC v5.5, v6.1, v7.1.6, v7.1.7
• Automated business process flows using Pega PRPC rules
• Implemented complex business logics using decision trees, decision tables, map values
• Enabled DCO implemented class structure
• Developed and built different activities, flow actions, SLA rules
• Designed UI and portals using advanced features of composite portals
• Customized composite portal features using HTML, java script
• Modeled different types of reports using Pega List View, Summary View and Report Definition
• Designed complex SQL queries, Database views, Procs for faster data retrieval and used for Get Most Urgent and Reporting features in Pega
• Monitored performance of application running PLA, DB Trace
• Integrated applications with different other systems using SOAP over XML and JSON, REST over JSON and File Listener
• Adhered to Pega best practice following Pega guard rails for application creation
• Established modular and reusable coding techniques to minimize development time and foster effective debugging procedure
• Prepared several reports regarding health of the applications and sent to client on regular basis
• Provided solution to the incident tickets raised by the end users within stipulated time and avoiding escalations
• Mentored junior team members

PROFESSIONAL EXPERIENCE:

Confidential

Senior Developer

Environment: Web sphere, SQL Server, PRPC 7.1.6 (Pega Rules Process Commander)

Responsibilities:

• Integrated front end Sales Force portal with PCS using Service REST over JSON for benefit request form creation and submission
• Created data model structures to support integration with Salesforce
• Created Connect SOAP over XML integration to push high level Plan details to Sales force
• Created Service REST to parse modified plan details in JSON format from Sales Force and create customized plans and benefit data in PCS to support ASO business
• Created Connect SOAP over JSON integration to push Custom plan id to SFDC

Confidential

Senior Developer

Environment: Web sphere, SQL Server, PRPC 7.1.6 (Pega Rules Process Commander)

Responsibilities:

• Analyzed the requirements and specifications provided by the clients
• Coordinating direct Client meetings and interaction
• Revamped old class structure to introduce Frame Work Layer
• Implemented split architecture for PCS Large Group and Small/Mid business group
• Provided production support to give solution to incidents raised by business, suggested and gathered enhancement scopes to ease day to day activities for business users

Confidential, Sterling, VA

Software Engineer II

Responsibilities:

• Taking active part in Pega installation and environment set up with Linux hosts
• Automated Pega installation using vRA (VMware vRealize Automation)
• Taking active part in deployments, Pega version upgrade
• Participating in code review process
• Ran Performance monitoring tool like PAL, analyzed logs using PLA to mitigate the performance related issue in production
• Enforcing monitoring activities and processes using Pega and other monitoring tool like PRTG to trigger alarms for slow respond service calls
• Writing different activities and flows to create ISOps exception items for different service call failures
• Enhancing Exception Handling Portal in Pega for supporting Application
• Created Read - only access group to promote limited accessibility to application depending on environments

Confidential

Developer

Environment: Web sphere, SQL Server, PRPC v6.1 (Pega Rules Process Commander)

Responsibilities:

• Analyzed the requirements and specifications provided by the clients
• Coordinated direct Client meetings and interaction
• Designed UI and portals using advanced features of composite portals
• Customized composite portal features using HTML, CSS and java script

Confidential

Team Lead and Developer

Environment: Web logic, SQL Server, PRPC v6.1 (Pega Rules Process Commander)

Responsibilities:

• Analyzed the requirements and specifications provided by the clients
• Coordinated direct Client meetings and interaction
• Led team of 5 to ensure a smooth defect free delivery of the client projects
• Automated business process flows using Pega PRPC rules
• Implemented complex business logics using decision trees, map values, declarative rules
• Enabled DCO implemented Enterprise class structure
• Developed and built different activities, flow actions, SLA rules. Also customized SLA queue agent activity
• Modeled different types of reports using Pega List View, Summary View and Report Definition
• Designed complex SQL queries, Database views, Procs for faster data retrieval and used for Get Most Urgent and Reporting features in Pega
• Monitored performance of application running PLA, DB Trace
• Integrated application with different other systems using XML, SOAP UI
• Adhered to Pega best practice following Pega guard rails for application creation
• Established modular and reusable coding techniques to minimize development time and foster effective debugging procedure
• Provided one-month warranty support after production release
• Mentored junior team members with the process of knowledge transfer

Confidential

Team Lead and Developer

Environment: Web logic, SQL Server, PRPC v5.5 (Pega Rules Process Commander)

Responsibilities:

• Analyzed the requirements and specifications provided by the clients
• Created class structure, properties and data models
• Created composite portals using its advanced features
• Created flows, activities, SLA rules
• Implemented the system rules using the decision trees
• Shouldered the responsibility for ensuring the Quality procedures related to the project and following the Pega guardrails
• Provided post production support for one month
• Attended requirement clarification meetings

Confidential

Developer

Environment: Web logic, SQL Server, PRPC v5.3 (Pega Rules Process Commander)

Responsibilities:

• Analyzed the requirements and specifications provided by the clients
• Modification on the existing SOAP services and connectors following the modified xsd
• Performed unit testing and knowledge transfer

Confidential

Developer

Environment: Web sphere, SQL Server, PRPC v5.5 (Pega Rules Process Commander)

Responsibilities:

• Automated business process flows using Pega PRPC rules
• Implemented complex business logics using decision trees, map values, declarative rules
• Enabled DCO implemented Enterprise class structure
• Developed and built different activities, flow actions, SLA rules. Also customized SLA queue agent activity
• Ran Application Accelerator for creating class structure and application, rule set versions
• Created HTML UI using Rule-HTML-Harness rules
• Created File Listener for processing CCPS feed and creation of work orders
• Debugged the issues during QA and UAT
• Provided post production support