Application Systems Engineer Resume

SUMMARY:

Bachelor of Science in Electrical Engineering (emphasis in Computer Science)
Outstanding, accomplished IT staff member with experience in Enterprise software, software/application development, Application Lifecycle Management (ALM), Software Change Management (SCM), Web 2.0, Mashup technologies, Project Portfolio Management (PPM), Customer Relationship Management (CRM), and business process
4+ year of experience in software/application development, systems/application architecture, and release management
Unique combination of project management, relationship management focus, business/system analysis, and solutions architect
Knowledgeable in ITIL, Agile, and PLC development methodologies
Excellent communication, interpersonal, cooperative, motivated, accomplished, innovative, technical, programming and leadership
Quick learner with ability to grasp new technologies, software and hardware. Proven ability to work in both independent and team environments

TECHNICAL SKILLS:

Programming Languages: C/C++, JAVA, Visual Basic, C#

Web Technologies: PHP, HTML, DHTML, ASP .NET, ADO .NET, XML, JavaScript, Web Services

Databases: MS SQL 2003, 2005, mySQL, Access

Software: Serena Business Mashups, Mariner, Collage, Version Manager, Dimensions, ESD, Sharepoint, Product Catalog, SalesForce

Professional Tools: Microsoft Visual Studio .NET, Eclipse, Enterprise Architect, Composer, Microsoft Office Suites, Wiki, Google Site

Operating Systems: Windows 95/98/Me/NT/2000/XP/2003 Server, IIS, LINUX, Apache, and MS - DOS

EXPERIENCE:

Confidential, - Hillsboro, OR

Application Systems Engineer

Architected, implemented, and launched the first Serena “Hat Trick” SaaS Applications: Mariner On Demand, Mashups On Demand, and Application Development Management in one year
Planned and coordinated product, patch release schedule and resources management with cross functional teams and vendors
Composed and improved SaaS Deployment Guide, Operational Test Plan, and Product Entry Criteria
Designed, standardized, and documented SaaS Operations process, landscape, and integration
Provided technical and operational supports for SaaS internal and external customers
Performed troubleshooting, solved production issues, analyzed system, application activities and securities, and delivered performance solutions
Developed and deployed SaaS Release Management application
Consulted Sales, Marketing, Support, Professional Services, and Development team with technical and product solutions
Facilitated SaaS Triage Review Board and prioritized requests, defects, and enhancements

Confidential

Web Developer II and Business Analyst

Architected, developed, and deployed Enterprise scale TeamTrack landscape and applications to support worldwide users
Streamlined and enforced TeamTrack rollout process
Planned, coordinated, and upgraded TeamTrack production systems
Managed third party integrations with production TeamTrack systems: TeamTrack-Clarify, Change Requests - Dimension, TT Requestor, DRM (Dynamic Report Management)
Administered over 100 TeamTrack applications and over 2000 internal users
Developed web applications and websites using ASP .NET, C#, and SQL Server database to integrate with Serena’s Intranet
Gathered business requirements, developed, validated, and deployed different TeamTrack business process applications: ITIL Change Management, Time-Off, Compliances…
Championed in TTRB (TeamTrack Review Board) and CCRB (Change Control Review Board) to help product development team prioritizing change requests
Engaged, partnered, and built strong relationships with many internal business customers; including R&D, Support, Marketing, and Sales
Built sales demo and supported sales team for technical solutions
Managed and trained offshore IT resources to assist with production support