Director IT Applications Resume

SUMMARY:

C - level communication - Help with strategy creation, adoption and implementation.
People - Manage a group of program/project managers and on-site/offshore IT resources. Create and foster relationships across division and team boundaries to achieve desired outcomes.
Leadership - Partner with business stakeholders and senior management to achieve desired results, with special emphasis on problem solving and informed decision making.
Technology - Understand the current technological landscape including architecture, integration, data, web and mobile technologies.
Entrepreneurial - Conceptualized, designed and developed the e-Learning SAAS platform for online training and testing sonhoz.com, deployed on Amazon - AWS.
IT Delivery - Proven track record of managing the delivery of large IT programs on time and within budget.

PROFESSIONAL EXPERIENCE:

Confidential

Director IT Applications

Responsible for multiple strategic IT programs with overall budget of $8M-10M/year involving multiple web, mobile and data technologies
Currently managing the redesign (UX/UI, data integration with various vendors) of provider directory to improve member satisfaction with provider directory.
Enabled CareFirst members to access their health policy information on the go by delivering Member Mobile Native App (Android and iOS) and Mobile site. Evangelized the idea and need of responsive web site that works across devices with varying form factors (sizes/resolutions). This bridged the feature gap between Native apps and Desktop Member website and resulted in improved customer satisfaction ratings, faster time to market for new features and saving of almost $2 millions in first year itself.
New member website improved the customer satisfaction (between ) by 33% for ‘easy to find what I am looking for' and 50% for ‘look/appearance' and 18% for ‘easy to understand language' categories.
Managing IT delivery of multi-year Blue Rewards program that gave CareFirst a big competitive advantage in the changing world of health-care where members are encouraged to take active part in managing their health. This program widened the potential market for CareFirst by offering highly customized wellness programs to large groups.
Stood up formal L4 production support (team and process) for Market Facing Portals and Mobile division. Built the engagement, tracking and process model for production support that fed into formally rolling out the managed services for production support with SSPs(Strategic Sourcing Partners). This gave us greater visibility into production tickets, cost, time and SLA.
Manages a group of program/project managers, technical delivery managers, developers, SSP (Strategic Sourcing Partners) resources and business analysts.
Routinely makes operational decisions related to staff augmentation, performance management and utilization management in-line with the skill-set expectation.
Interact with project stakeholders and executive management to build, develop, and grow relationships and to understand, influence and drive the strategy and help them make informed decisions.
Manage third party software vendors for delivery of the projects and on-site and offshore development and delivery teams (up to 100 people on a single project).
Evaluate RFIs and RFPs responses. Involved in various vendor/tool selection process.
Review SLAs with internal and outsourced partners and vendors.
Provided solution and enterprise architecture for many strategic IT initiatives for various domains/divisions, including domain road-map, strategy, inter-dependencies within domain and with other domains and delivery of multiple projects within a specific business domain.
Contributed to the architecture governance process to make sure that project follows the specific SDLC processes, specifically around the architecture and design.

Confidential

Consultant

Conceptualized, designed and developed the e-Learning SAAS platform for online Education, Training and Testing.

Confidential

Senior Software Engineer

Developed customer management application using J2EE stack.

Confidential

Consultant

• Led a team of 2 developers to Design, implement and test Offer Order Management. This allowed Schwa to cross/up sell to their customers based on their transaction history.

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