SUMMARY:

• More than 34 years of progressive responsibility in Information Technology (including telecom). Experience in a wide range of industries and company sizes. Seventeen years of IT management and 10 years of entrepreneurial experience. Experience with data and voice networks cloud computing, including local, national and international locations. Wide range of technical and interpersonal skills such as excellent proactive and reactive troubleshooting skills, excellent interpersonal skills, and the ability to handle multiple and constantly changing priorities.

PROFESSIONAL EXPERIENCE:

Confidential

Manager of Infrastructure and Hosting

• Migrate existing Windows servers to linux virtual environment in data center.
• Create environment for new customers in google cloud.
• Manage a team of system engineers, including training, hiring, and firing.
• Design, document and manage projects to improve and extend the environment and bring new customers online. This is includes defining and overseeing deliverables, creating time lines,
• Manage 600+ servers (mostly SUSE linux in google cloud). This uses many Google products including Google Compute Engine, Google Storage, Google Kubernetes Engine, BigQuery. Google IAM, Google DNS, firewall, networking
• Maintain over 100 Oracle database servers.
• Manage daily operations, including patching, deployments, system builds.
• Interact with customers IT and marketing and management.
• Interact and provide information and documentation to all departments, including sales, engineering, support, and management.
• Development projects and automation using html, php, C, oracle, mysql / mariadb, BASH scripting for reporting, automation, and much more.
• Manage and use tools like jira, confluence, git, svn, salesforce and a lot of custom applications.
• Manage terabytes of data and search, transform, and present in Confidential forms and reports.
• Document all processes, procedures and system details.
• Manage Confidential monitoring solutions including Nagios, Stackdriver and several custom applications
• Initiate and manage HIPAA and PCI - DSS compliance.
• Maintain and manage servers and storage in AWS.
• Most work is done remotely.

Web Designer

Confidential

• Network - Design, Deploy, Maintain, Manage, Monitor, Diagnose networks of sizes from less than a dozen nodes to networks of tens of thousands of nodes, with a single subnet to multiple subnets over many locations. Re-addresses several networks of dozens to hundreds of nodes. Protocols include DNS, DHCP, tcp, udp, ip, ipx, slp, ndps, iscsi, rip, and more. Also packet tracing to find Confidential problems, including poor wiring, mis-configuration, and overloading. Software - Install, Upgrade, Maintain, Monitor wide variety of software, including Netware (4 - 6.5) and open enterprise server (1 - 11), Suse Linux (9 - 11), Novell Identity Manger, Syncsort,Backup Exec, GroupWise (5 - 2012), Windows (XP, Vista, 7), Windows Server (2003, 2008, 2012), Novell Zenworks (3 - 11), server clustering (Novell cluster services, openais, heartbeat), workstation imaging ( Confidential manufacturers), apache (on linux, netware, and windows), edirectory, Border Manager (1 - 3.9), IBM Tivoli TSM, iFolder, Xen virtualization, VMWare, Nagios.
• Hardware - Deploy, Repair, Maintain, Retire any hardware necessary for a network to functions including HP switches, Cisco switches and routers, Servers (from HP, Dell, IBM), Lefthand SAN (now hp), Patch panes, wiring. Programming - Design, Create, Modify software for many purposes including an add-on to Groupwise, Web projects, scripting in many languages, and embedded designs, in Confidential languages, such as, C, C++, PHP, java, javascript, html, and Confidential protocols such as smtp, imap, and many more. Documentation - Create, update, maintain policy, procedures, best practices, test plans, newsletters, reports for internal IT, customers, end-users, management and external legal and certification use.
• Management - Hire, Train, Review, Fire employees and contractors for Confidential projects and long term deployment at customer locations and to perform almost all functions listed above.
• Compliance - Monitor and correct security, PCI-DSS compliance, HIPAA compliance, FRCP compliance.

Confidential, Telford, PA

MIS Manager

• Responsible for IT vision, strategy, and planning
• Developed and implemented IT policy.
• Controlled a $5 million budget.
• Maintained costs at 4% of revenue or half of the industry average.
• Managed IT Analysts, Help desk, DBA, Software Engineers, and technicians.
• Designed and implemented a 1000 node data network that covers 5 buildings in 2 States and 2 countries, with remote access for 15 other offices and 9 countries. It incorporates 10Base-T, 100Base-T, 1000Base-FX, 802.11b, T1’s, Frame Relay, and VPN.
• Designed and implemented a 1000 node voice network that mirrors the topology of the data network. It incorporates T1’s, Confidential ground start, and loop start lines, E&M, DID, ANI, VOIP, UDP (uniform dial plan) and call centers, incorporating CTI, ACD and IVR.
• Constantly monitored both data and voice network growth for capacity planning.
• Installed and upgraded and migrated network servers from NetWare 2.1 through each successive version of NetWare. This included NetWare 2.12, 2.15, 3.0, 3.1, 4.0, 4.1, 4.11, 5.0, 5.1 and then to NetWare 6.0
• Installed, implemented and maintained GroupWise version 5.5 and upgraded to version 5.5ep and then version 6.0.
• Installed, implemented and maintained BorderManager 1.0 and upgraded through version 3.6
• Installed and configured Confidential Compaq (now HP) Proliant servers.
• Implemented ZenWorks 2.0 for application deployment and workstation policy control.
• Installed Confidential Unix machines on the Network, including Linux and Solaris.
• Installed Windows NT 3.51 and NT 4.0 machines, including over 1000 NT4 Workstations.
• Installed Novell Ifolder and developed deployment plans.
• Installed and maintained ArcServe 3, 4, 5, and 6. Then migrated to Seagate (now Veritas) Backup Exec v 6.0 and then upgraded through version 8.0.
• Researched, purchased, implemented and programmed multiple Cisco Routers (1700, 2500, 2600, 3600), Cisco Switches (including Catalyst), and Cisco VPN devices in both the voice and data networks.
• Researched, purchased, maintained and programmed Avaya Definity G3 phone systems in 4 locations and a Definity Voice Mail system. Implemented and maintained the connections between them and to the PSTN and toll carriers.
• Designed, implemented and maintained the three corporate call centers.
• Develop, implement, and test disaster avoidance and recovery plans so that the phones were always answered (24x7x365) and the data was always available.
• Expert in TCP/IP and related protocols. Able to diagnose problems at the packet level using multiple tools (such as sniffers and packet analyzers)
• Maintained system security through firewalls, router configuration, monitoring and policy.
• Implemented LDAP for reporting and data exchange and synchronization with other systems.
• Developed a charge back system for IT costs (including telecom) that had no ongoing overhead. (Fully automated).
• Administered multiple Unix systems, including Solaris 2.6, and Linux.
• Maintained system documentation in Visio 2000, with a copy immediately available on the web for authorized personnel.
• Maintained extensive library of documentation of procedures, policies, user tips, and debugging guides for both MIS internal use and end user support. End user documentation was maintained on the web for easy access. The library also had all driver files needed to re-install or update workstations and servers.
• Extensive project management with nearly all projects ahead of schedule and under budget.
• A development project of 500,000 lines of code and multiple back end databases.
• Retrofitting an existing building to make it ready to occupy, including all IT aspects, such as electrical, network and voice wiring (over 1600 drops of primarily CAT 5), data center construction, including fireproofing, emergency power, redundant HVAC, and all servers.
• Managed data migration from our legacy MRP system to an Oracle Applications ERP system.
• Promoted from Software Developer to Lead Software Developer, R&D Software Developer and then MIS Manager.
• Lead department through ISO-9000 and Confidential TQM initiatives.

Confidential , Bethlehem, PA

Supervisor Student Consultant

• Assist faculty, staff, and students in use of computing facilities
• Supervised the Computing Center Hot line