SALESFORCE DEVELOPER Resume

SUMMARY:

Linda is a Salesforce Developer and certified Salesforce Administrator who loves translating business needs into scalable solutions. She has hands - on experience maintaining Salesforce systems, developing on the Salesforce.com platform, and providing customer support.

TECHNICAL SKILLS:

Apex, Visualforce, SOQL, HTML5, CSS3, JavaScript, jQuery, Developer Console, Workbench, Eclipse

Excellent communication, technical, analytical, problem solving skills, strict attention to detail, and ability to work independently or work within a team environment

EXPERIENCE:

Confidential - Campbell, CA

SALESFORCE DEVELOPER

Developed Apex classes and Apex Triggers for various functional needs in Salesforce Orgs
Designed and developed Visualforce pages based on business requirements
Performed detailed analysis of business and technical requirements and designed solution for complex Internal Cases Process
Worked with end users for requirement gathering through planning and implementation
Developed and tested features in sandbox and deployed changes to Production using Change Sets
Participated in bug review meetings, updated requirements documents per business user feedback and implemented changes
Developed a solution to allow the service team to view HTML emails so that they could see the full context of an email

Confidential - Campbell, CA

SALESFORCE ADMINISTRATOR

Created and managed users and profiles
Created validations rules to ensure data quality
Created workflow rules to automate email alerts and field updates
Created reports for the support team
Managed page layouts to organize fields and related lists. Embedded Visualforce pages on record detail pages
Created record types for specific profiles to control page layout and picklist access
Helped design support processes to improve efficiency and remove bottlenecks
Worked closely with the sales team to improve lead management processes
Migrated data between orgs using the data loader

Confidential - Campbell, CA

SALESFORCE ADMINISTRATOR

Responded to questions about how to use the GridBuddy AppExchange App
Identified and debugged backend and frontend technical issues reported by customers
Wrote solutions for common issues
Documented new feature requests and enhancements
Trained customers on how to use new and/or complex features
Maintained the support team’s process documents
Collaborated successfully with the marketing, sales, product and developer teams to solve customer issues

Confidential - Santa Clara, CA

CUSTOMER SERVICE REPRESENTATIVE

Responded to customers’ questions about product prices, stock quantities, lead times and status of orders
Prepared price estimates for hundreds of products analyzing complex product data
Resolved customers’ complaints. Determined root cause of the problem and expedited correction

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