Director, Information Technology & Application Development Resume

SUMMARY:

Jim is a proven technology leader with a history of success in aligning IT/software development with business goals and objectives to advance growth. He is a strategic thinker known for a relentless focus on customer service, quality, and the ability to transform and energize IT/development organizations with a successful history of introducing emerging technologies and process improvements, and developing and mentoring teams. Jim is a true professional with impeccable integrity known for balance of drive, flexibility, and consistency. “Good” is never “good enough”, Jim’s natural curiosity and thirst for excellence drives him to stay on top of cutting - edge technologies and trends in the ever-changing IT realm.

PROFESSIONAL EXPERIENCE:

Director, Information Technology & Application Development

Confidential

Oversaw technology division for multi-office environmental consulting firm
Defined, budgeted, resourced, and delivered a program of infrastructure (hardware & networking) initiatives to support the business in its growth strategy and enable the business to be nimble with capability deployment
Created and implemented yearly development plans / roadmaps that addressed areas of cost savings on a per annum basis of $250K
Developed in-house iOS applications for improved employee efficiency
Created and maintained real-time Web apps for data collection and reporting requirementson a NoSQL database as the backend
Developed secure backend systems to house client data that was collected daily
KEY ACCOMPLISHMENTS
Led the Global Wide Area Network (WAN) Redesign Project for improved performance, greater resilience, and lowered operations cost by $90K
Reduced the total cost of ownership of IT by over $100K, and significantly improved service delivery by designing and successfully implementing service level agreements and metrics tracking
Created strategic initiatives to gain competitive edge / create value proposition differentiator against industry competitors

Manager of IT (Contract)

Confidential

Managed and created SaaS environments in a cloud-based network for a 55,000+ employees
Managed vendor relationships that established connections to SaaS networks
Implemented and converted client/server-based applications into Web-based solutions
Created and maintained multiple cloud servers for each customer infrastructure, including domain controllers, active directory management, and SQL database management
Provisioned and maintained virtual hosts with multiple operating systems, with full redundancy
Experienced in application debugging /QA of Web-based applications
Created and implemented synthetic transaction monitoring for end-user experience
Setup and managed firewall routing with Cisco ASA / Juniper / load balancers
Setup and created security procedures and protocols to protect customer data
Created disaster recovery plans for 99.5% uptime to meet SLA requirements

IT Manager / Developer

Confidential

Built from scratch and managed IT organization within a major corporation (provided data, hardware/software, and network support to 26 branch offices spanned across the United States)
Created technology-driven apps to support sales force
Built and maintained a C-based inventory system
Developed processes and procedures to manage risk and establish profitability
Implemented standardized procedures that supported and contributed to increase in annual cost savings of $150K
Created and implemented guidelines (standard contract language, delivery budgets, statements of work) which enforced contract compliance
Rebuilt servers, and converted to VMware for lower TCO

Owner / Lead Developer

Confidential

Oversaw delivery of services of an Information Technology consulting company
Provided business consultations for businesses without a Web presence
Planned and implemented resources for businesses without an established IT service across the US
Developed strategy and training that streamlined consulting services operations
Established processes to support hyper growth and ensured high levels of customer satisfaction

IT Operations Analyst

Confidential

TECHNICAL SKILLS

PROGRAMMING LIBRARIES / FRAMEWORKS

ROFICIENT PROGRAM LANGUAGES