Desktop Support Technician, Virtual Desktop Infrastructure Resume St. Louis, MO - Hire IT People

SUMMARY

Self - motivated and self-taught, looking for technical and soft-skills growth and fresh challenges
Software engineering experience using agile development
Experience working with Virtual Desktops
Experience troubleshooting hardware and software systems

TECHNICAL SKILLS

Languages: SQL, HTML, JavaScript, Java, C#, Python, C, Ruby

Database Systems: MySQL, SQL Server

Software: .NET, Microsoft Office/Office 365, VMware, Visual Studio, Apache, VirtualBox

Operating Systems: Windows, Linux/Unix, macOS, Android

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Desktop Support Technician, Virtual Desktop Infrastructure

Responsibilities:

Installation and management of software and hardware for thin-client computers
Documented and reported software issues for further investigation
Communicated with medical and IT staff to help fix software and hardware problems

Confidential, Edwardsville, IL

Volunteer Lead Developer, Customer Support

Responsibilities:

Cooperated with client to deliver on new requests to meet growing business needs
Focused on customer assistance, providing user-friendly enhancements to optimize application

Student Lead Developer, JSON Editor

Assembled forward-facing graphical user interface in .NET (C# WinForms) to allow client to read and modify JSON files that store data for web-application
Programmed error checking into GUI to prevent incorrect file format submission

Student Lead Developer, Back-End

Responsibilities:

Collaborated with client to assemble business requirements to generate new web-application
Developed initial back-end functionality in OpenUI5 (HTML, JavaScript, XML, CSS)
Trained and managed peers on OpenU15 through user guides and knowledge transfer meetings
Resolved bugs and peer-reviewed code in user application testing

STUDENT PROJECTS Car Rental DBMS

Responsibilities:

Crafted relational database to store and update cars available at various rental locations
Utilized MySQL, HTML, JavaScript, and PHP to allow customer to see available cars and reserve a car from a specific location
Implemented administrator role to modify available cars and add or remove employees