Independent IT Consultant Resume

SUMMARY

IT Service professional with 3 years of experience in designing, developing, deploying, and maintaining IT Service Management tools and other supporting applications.
ITSM development (Incident, Problem, Change, Service Request)
3 years of experience with ServiceNow administration and development including scripting, configuration, testing, workflow customization, developing custom application
Customer Service and Communication
Hands - on expertise in Installation and Configuration of different modules of ServiceNow including, but not limited to: Incident, Problem, and Change Management,Service Catalog, CMDB, Facilities, Content Management, Service Portal, Demand Management
Hands-on expertise in building reports along with Metrics and Database Views
Experience with: HTML, CSS (Bootstrap 3), JavaScript, Jelly, AngularJS, Java, Ajax

PROFESSIONAL EXPERIENCE

Confidential

Independent IT Consultant

Responsibilities:

Building Service Portals and custom widgets o Building ESS Portals
Customization and configuration of Change, Incident, Problem, Demand Management o Building custom email notifications

Confidential

ServiceNow Consultant/Developer

Responsibilities:

Customization of CMDB, built Service Catalog, custom applications and modules. o Configuration of Survey and Assessment module
Create custom functionality through custom scripting, workflows, business rules, UI actions, UI policy, access controls, assignment rules, UI pages and UI macros.
Create custom interface for end-users utilizing variable sets and other customization in record producers and service catalog items. o Change control through Update Sets.
Work with Import Sets, create and customized Transform Map. o Customization of Facilities Service Automation.

Confidential

Research Assistant

Responsibilities:

Designed and developed Bayesian User Action model using C++, that quantitatively represents the relationships between different user characterisQcs.
Developed Java application for semantic and syntactic analysis of vulnerability descriptions from different vulnerability databases.
Designed and developed information extraction system to structure vulnerability description (Java). o Developed prototype of web-server simulator (wampServer, PHP, HTML and CSS) for study examining how individuals respond to potential Internet security risks. o Built and maintained research project website.

Confidential

Systems Administrator

Responsibilities:

Maintained multiple secured computer systems. o Maintained military WAN network. o Built and maintained the outfits website.

Confidential

Platoon Leader

Responsibilities:

Led teams of up to 30 personnel with full responsibility for work assignments, scheduling, performance review, disciplinary action, and long-term career planning/development/promotion. o Evaluated personnel needs and developed responsive training programs.