Product Designer Resume

SUMMARY:

Dedicated and experienced UX Designer drawn towards the technical aspects of executing a project. I'm passionate about creating simple, elegant solutions for complex design problems. My work is rooted in a deep understanding of end - users while still balancing internal goals & KPIs.

SKILLS:

Front-End Development
Usability Testing
User Research
Content Strategy
Journey Mapping
User Personas
User Flows
Wireframing
Hi-fidelity mockups
Rapid Protoyping
Information architecture modeling

TECHNICAL SKILLS:

Sketch
Adobe CC
Framer
InvisionApp
Balsamiq
HTML, CSS
Javascript/jQuery
Principle
Github
Zeplin

PROFESSIONAL EXPERIENCE:

Product Designer

Confidential

Responsibilities:

Developed deep knowledge of agile design processes and tools in a full-time project-based Mentorship program with a seasoned designer
Produced 4 end-to-end projects designed around specific researched personas with user flows, wire frames, and high fidelity mockups
Built effective, all encompassing brand identities
Presented projects to the Bloc Program Director in formal reviews

Confidential

Customer Success Manager

Responsibilities:

Owned a client portfolio of mobile gaming and e-commerce customers; sustained MRR growth of 8% on average
Managed all product training initiatives and materials including webinars, newsletters and knowledge base content
Acted as a liaison between Sales and Product to create product implementation roadmaps specific to customer acquisition and growth; was able to prove a 20% drop in customer support volume due to improved internal collaboration

Confidential

Voice of Customer Specialist

Responsibilities:

Led CRM migration project and redesigned help center; used page view and email deflection data to measure success
Improve team retention rates by 25% by revamping training and onboarding methods for the 700 person support team
Launched a live chat channel for a new Lost and Found feature, work was featured in Forbes magazin

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