ServiceNow Solution Architect / Staff Developer / Administrator Resume

SUMMARY

To position myself in which I can fully utilize my unique experience that crosses the disparity between business and IT Professionals. One must look into all processes and protocols to develop new methodology with the latest tools to maximize productivity in all areas, knowing this type of analysis and implementation is absolutely crucial for companies across all industries to survive and grow.

TECHNICAL SKILLS

Proficiency in ServiceNow Service Automation Suite including: Incident
Problem
Change Management
CMDB
Knowledge
Portal
Runbook automation
Discovery
LDAP
MID Servers
Integrations
GRC
Custom Applications
Domain Separation
Service Catalog
Project Portfolio
Management
Human Resources
SDLC
Reporting and Dashboards. Versed in Microsoft Network Platforms
Office
BCM
Project
SharePoint
Active Directory firewall programming
Exchange
Cisco Switching
Symantec Corporate Anti - Virus and Backup Ex
Terminal Services access control systems coordination and familiarity of PHP Development with SQL Database (both MySQL and MS SQL)
Javascript and other programming interfaces (HTML
PHP
CSS) fire/intrusion systems lighting control panels
AV/Building control systems (Crestron) computer hardware design and build (workstations and servers) web design domain registration/hosting solutions patent investigation review creation submission and execution contract review and execution excellent interpersonal skills including oral and written forms of communication including type speed of 100 WPM (Native).

PROFESSIONAL EXPERIENCE

Confidential

ServiceNow Solution Architect / Staff Developer / Administrator

Responsibilities:

Developed and Administered the ServiceNow platform at LinkedIn
Responsible for initial implementation, continued support and integrations to the ServiceNow platform
Worked with business analysts and stakeholders to identify requirements, create stories, develop and test configurations / customizations
Lead workshops to articulate specific project/business requirements, developed proof of concepts and continued projects to completion
Contributed and refined the SDLC governance process for development on the LinkedIn ServiceNow platform

Confidential

IT Service Excellence, ServiceNow Consultant

Responsibilities:

IT Service Management consultation including business process design, technology implementations, requirements gathering, workshops and gap analysis.
Subject Matter Expert for the ServiceNow ITSM solution, provide technical demonstrations of software solution, advised best practices and performed implementation audits of existing ITSM programs.
Management of internal Confidential ServiceNow demonstration instances, provided training to other personnel in the organization, including demonstration recordings.
Performed Maturity Assessment for various fortune 100 companies, assessing their overall IT strategy, solutioning and positioning with the rest of the organization (ITIL Framework).

ServiceNow

Solution Consultant

Responsibilities:

Provided technical, consultative services to sales representatives throughout a multi-phased sales cycle
Conduct professional software demonstrations to various audiences articulating the value proposition of a consolidated IT Service Management enterprise suite
Documentation support including:
Technical Questionnaires o Detailed RFP/RFI response o Security and Data Center Operations
Development of conceptual application and process designs to prove business value to the prospect via detailed Proof of Concept per the explicit requirements of said prospect
Develop process and detailed ServiceNow application configuration
Project lead for multiple internal ServiceNow initiatives including:
New ServiceNow Instance provisioning o Solution Consultant request o Standardization of baseline demo instance

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