SUMMARY

Experienced in managing projects from conception to completion; A fast - paced, deadline oriented worker with exceptional attention to detail; Excel in team collaborations as well as unsupervised working environments; skilled in critical thinking and business analysis.

AREA OF EXPERIENCE

• Project Management
• Business Analysis & Process Design
• Critical Thinking
• Advanced researching and reporting
• Agency-quality graphic and web designs Solutions Marketing Client, Vendor & Public Relations Customer Relationship Management

TECHNICAL SKILLS

Web Technologies/Programming: HTML, HTML5, JavaScript, JQuery, CSS

Customer Relationship Management (CRM): Salesforce.com, RightNow Technologies, Goldmine, Remedy, Curam

Content Management Systems (CMS): Ektron, Logic Bay, WordPress, SharePoint

Web Development: Dreamweaver, Microsoft Expression Web

Graphic Design and Layout: Adobe Creative Suite 6 (Photoshop, Illustrator, Fireworks, AfterEffects, InDesign),

Data Management & Clean-up: DemandTools

Marketing Automation: Eloqua, Constant Contact, MailChimp

Word Processing & Spreadsheet: Microsoft Office Suite (Word, Excel, Access)

Mobile Application Development: Dreamweaver, snAPPii, Responsive Web Design

Wireframing: Balsamiq

Digital Asset Management: WebDAM, BOX, Brandfolders

Operating Systems: Microsoft Windows, Macintosh, Linux, iOS, Android

PROFESSIONAL EXPERIENCE

Digital Media and Technology Consultant

Confidential

Responsibilities:

Creation of web, motion and print graphics; Web design, development and maintenance of website content; guide clients in branding and positioning. Assist principal on responding to new business opportunities including researching companies and industries, writing proposals, preparing presentations and other new business efforts. Become the subject matter expert during software implementation to aid in new user training and the development of new enhancements; address business issues and aid in process development to support the client's business. Administration and development of CRM Systems including but not limited to: user training and technical support, managing user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations; working with management, stakeholders and end-users to create and manage the implementation.

Interactive Marketing Developer/Salesforce Administrator

Confidential, Greenville, North Carolina

Responsibilities:

Graphic design of quality digital publications and images for distribution externally & internally. Web design, development and maintenance of website content on a daily basis using Content Management Systems; SEO management, site development and the compilation and analysis of web traffic statistics & reports. Research, develop and present processes for use of new technology software. Mobile Application Development on both the Android and iOS Platforms. Salesforce.com system implementation, configuration, user support, data integrity and ongoing maintenance; management of security including roles, profiles, sharing rules, workflows and groups; creation of custom objects, triggers, and workflows; new user training; implementation of new enhancements. Participate in cross-functional teams that address strategic business issues & processes; provide best practices and recommendations for integration & deployment of applications. Social Media Management and design; Provide event & tradeshow support; Collection and management of Leads from tradeshows and websites; Troubleshoot vendor, dealer or internal issues with marketing software and products. Global lead on Salesforce.com implementation, training, enhancements and maintenance for over 300 users. Lead for analysis, administration, training and ongoing development of software implementations: Eloqua, webDAM(globally), snAPPii

Graphic Designer

Confidential

Responsibilities:

Managed the regional and national advertisement schedules for over 20 publications which included consulting with sales managers of each magazine/publication & negotiating contract insertion orders for better placement in the publication and discounted rates. Researched and reported on new print publication avenues to advertise in. Drove sales and marketed Partrade products by producing packaging, sales catalogs and print advertisements; managed each project from conception through completion for all in-house publications. This consisted of creating the design, photography, retouching pictures, researching printing needs, consulting outside printers and making all documents print ready.

Art Teacher

Confidential

Responsibilities:

Displayed high performance reviews as an Art teacher (reviewed by NC State Title One Team) through researching, creating & carrying out lesson plans for written classroom assignments and hands on art projects for elementary and middle school students; aligning each lesson with the NC Public School standard for Art and also providing Math, Reading and EC (Exceptional Children) Inclusion. Maintained a zero suspension rate for my classroom by creating and implementing rules and strategies for effective classroom management and student behavior. Scored studio art projects and written assignments & maintained cumulative folders, grades and behavior files for over 150 students

Graphic Artist

Confidential, Greenville, North Carolina

Responsibilities:

Contributed to appearance and readability of newscasts, sweeps and special broadcasts by designed all graphic media needed for the news station; included Over the Shoulder graphics for the newscast, animations for sweeps, signs, advertisements, logos & brochures. Corresponded with the public and represented the station in marketing and public relations events sponsored and attended by the station. Contributed to the day-to-day seamless functioning of other departments by scanning, operating basic broadcast equipment as needed, photographing and retouching images.