iOS Technical Phone Support Resume Independence, Missouri - Hire IT People

TECHNICAL SKILLS

Operating Systems: Mac and Windows, HTML, DHTML, Javascript, CSS, RSS

Web Design Software: Dreamweaver, Golive, BBEdit

Desktop Publishing Software: Quark Xpress, InDesign, Pagemaker, Acrobat

Graphics Software: PhotoShop, Illustrator, Freehand

PROFESSIONAL EXPERIENCE

iOS Technical Phone Support

Confidential, Independence, Missouri

Responsibilities:

Technical phone support for iOS devices, Confidential ID and security.

Technician

Confidential, Missouri

Responsibilities:

On site technical/network support for various companies in the Kansas City Metro area.

Confidential, West Des Moines, Iowa

Technician

Responsibilities:

Intake, troubleshooting, and repair of Confidential laptop and desktop machines and iPad, iPod and iPhones. Completing paperwork and processing parts orders. Interacting directly with customers to determine the problem they are experiencing with their machine and explaining the repairs that will correct the issue. Routinely troubleshooting customers problems with both hardware and software. Providing excellent customer support and service.

Manager

Confidential, Saint Leo, Florida

Responsibilities:

Managing the University's website via a Content Management System. Implementing RSS Feeds, Podcasts, Blogs, Photo and Video Galleries. Sending out e - mail cards/information. Taking care of our online e-zine.

Confidential, Clearwater, Florida

Technician, Manager

Responsibilities:

Intake, troubleshooting, and repair of Confidential laptop and desktop machines. Completing paperwork and processing parts orders. Interacting directly with customers to determine the problem they are experiencing with their machine and explaining the repairs that will correct the issue. Routinely troubleshooting customers problems with both hardware and software, especially issues with Mac OS X.

Confidential, Clearwater, Florida

Technician

Responsibilities:

I worked as an independent contractor, servicing desktops in the four CompUSA stores located in the Tampa area. My responsibilities included prioritizing work across all 4 sites, traveling to each store as needed and troubleshooting and repairing desktop machines.

Mac Genius

Confidential

Responsibilities:

Providing customer service at the “Genius Bar”, delivering immediate solutions whenever possible and checking in machines for repair if necessary. Troubleshooting both hardware and software issues. Troubleshooting and repairing desktops that were checked in for repair. Installing hardware in laptops and desktops.

Mac Specialist

Confidential

Responsibilities:

Interacting with customers to help them find the product(s) that would best fit their needs. Demonstrating and explaining software to customers. Answering customers’ questions related to hardware, software and peripheral devices. Conducting presentations in the “Theater” on a variety of Confidential -related software.

Web Developer

Confidential, Herndon, Virginia

Responsibilities:

Creating e-commerce websites for government clients from a series of templates. Communicating with client throughout the development process. Gathering product information and media. Full life cycle webpage development. Programming primarily in JavaScript and HTML. Creation of Flash presentations.

Web Developer

Confidential

Responsibilities:

Having just relocated, I worked primarily for temp agencies doing web and graphic design work.

Webmaster - Designer

Confidential

Responsibilities:

Created and Maintained a website for a Record Shop and Record Company in Belgium.

Web developer, Web Designer, Web Master

Confidential

Responsibilities:

Prior to coming to the United States, I held several web design positions in Belgium. My primary duties in these positions included: Full lifecycle web page development for new web design companies, redesign of existing websites, regular updates to websites and online publications, communicating with client throughout development process, back-up and archival of companies desktop publishing products, and making recommendations to management on hardware and software purchases.

We provide IT Staff Augmentation Services!

Ios Technical Phone Support Resume

Independence, MissourI

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