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Sr. Salesforce Consultant Resume

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Fresno, CA

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SUMMARY

I’m a Certified Salesforce Consultant with 9 years of Salesforce experience. I’ve greencard EAD and extensive Salesforce consulting experience in financial services, insurance, retail, energy, utility and technology companies.

TECHNICAL SKILLS

Salesforce: Sales cloud, Service cloud, Apttus CPQ, CLM, Lightning, Apex, Visualforce, Triggers, Asynchronous Apex, Integrations, AppExchange, Salesforce Communities, Wave analytics, Salesforcel, Data Migration, Sharing Rules, Service Console, Live Agent Setup, Salesforce Admin

UI/Web: HTML5, Javascript, CSS, AngularJS, jQuery, AJAX, Bootstrap

Integrations: Tibco, Jitterbit, Informatica, SOAP and Rest, IBM Cast Iron

Tools and Process: GIT, Ant, Dataloader, Agile, Scrum, Jira. Docusign, SAML JITElasticsearch:

Business systems: Marketo, Oracle Financials, SAP, Netsuite, SAP, ServiceMax, CTI.

PROFESSIONAL EXPERIENCE

Confidential, Fresno, CA

Sr. Salesforce Consultant

Key technologies: Salesforce communities, ICE data services, Jitterbit, Data migration, AppExchange.

Responsibilities:

  • I built Customer community on lightning where customers can login, view their portfolios, make changes, contact their financial advisor and setup appointments.
  • I also worked on integration with ICE data services for syncing portfolio data and get real time portfolio updates.

Confidential, Libertyville, IL

Sr. Salesforce Consultant

Key technologies: Apttus CPQ/CLM, Lightning, Customer Community, Oracle ERP, ServiceMax, Confidential MDM, Visualforce, Apex, Batch jobs, Web services, HTML5, Javascript, TIBCO, Informatica

Responsibilities:

  • I implemented Apttus CPQ, product and pricing setup, Advanced workflow approvals, Pricing callbacks, Order management, Revenue recognition and billing with Apttus CPQ for creating quotes for carriers, enterprises and retail.
  • I also worked on integrations with Oracle ERP for invoicing and accounting.
  • I built salesforce customer community on Lightning for Enterprise customers to view, add, activate and deactivate devices on their enterprise portfolio.
  • I built integrations with ServiceMax for work orders, Confidential for MDM and Apttus assets for asset management and Oracle Financials for billing data.

Confidential, Columbus, OH

Sr.Salesforce Consultant

Key technologies: Apex, VisualForce, Service cloud, Ingenious CTI, Batch jobs, web services, Triggers, Workflows, Data loader, Bootstrap, AngularJS, HTML5, Javascript

Responsibilities:

  • I built customer community using responsive UI and AngularJS to show customer energy consumption, billing and also created credit card processing integration with Cybersource
  • I worked on setting up Ingenious CTI integration, service console and call center setup for customer call center.
  • I also build service console for case management, setting up work orders in ServiceNow, billing integration with SAP

Confidential, New York

Salesforce developer

Key technologies: Visualforce, Apex, Batch jobs, web services, Triggers, Workflows, Process builder, Data loader, Metadata deployment, jQuery, AngularJS, TIBCO, SAP, JavaScript, REST, SOAP, HTML5, AJAX, CSS, Java.

Responsibilities:

  • I worked on service cloud enhancements to enrich customer experience and convert more calls into sales.
  • I worked on LinkedIn and social media integration, news and weather information and integration into service console.
  • I also worked on project to manage subscription renewals.
  • This involved automatic creation of renewal opptys, renewal pricing setup, Early warning system to prevent customer attrition.
  • I integrated with backend analytics system to gather customer’s consumption trends and populate in Salesforce.

Confidential

Associate Salesforce Admin

Responsibilities:

  • I worked as system admin to support Confidential division for creating roles, profiles, sharing rules, install managed packages.
  • I also worked on creating reports, dashboards, manage forecast hierarchies, do production support and integrations.

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