Development, Billing and Support Division Lead Resume

SUMMARY

14+ years in IT
7+ years of experience in project management, business analytics, requirements analyzes
8+ years of experience in WEB Development, knowledge of fundamental WEB development principals
6+ years of experience in telecom OSS/BSS including CRM, product development, billing, invoicing, provisioning, VAS and roaming
Ability to write PHP, SQL, JS, HTML5 codes
10+ years of experience in incident and problem managements
Green card holder
8+ years of experience in people management IT Budgeting and finance
Good understanding of relation databases and Big data fundaments such as Hadoop and MapReduce Ability to act as a liaison between IT and business units
Experience in startups and Greenfields Fundamental knowledge in networking and protocols such as HTTP, FTP, SMAP, CAMEL, SOAP Enjoy learning new tools, scripting and languages Good at crises

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Development, Billing and Support Division Lead

Confidential

Responsibilities:

Led the division of 14 engineers and developers
Was accountable for product development, BSS including CRMs, tariffs, billing, provisioning
Analyzed business requirements, ensuring the system design fits the needs of the customers
Managed strategic projects, product development lifecycle, sprints and milestones
Acted as the liaison between business units and IT engineer teams
Worked directly with executive staff on product strategy and roadmap
Supported IT teams to work smoothly by removing impediments

Billing/Roaming/CRM Team Leader

Confidential

Responsibilities:

Was accountable for product development and BSS including CRM, billing, tarification
Developed, managed and launched flagship products such as new tariff plans, bonus systems and marketing campaigns
Actively participated in pre - launch IT systems deployment, installation and acceptance processes
Controlled ITSM/ITIL processes including incident, change, problem management
Worked with business units to identify corporate requirements and system feasibility

Co-founder, Web Development Lead

Confidential

Responsibilities:

Developed company strategy and technical architecture of the myrealty.am portal
Designed and coded centralized user authentication/management system using PHP/MySQL/JS
Facilitated pre-launch development circles and sprints
Myrealty.am became most visited real estate web portal in Armenia in one year

Monitoring and Control Team Leader

Confidential

Responsibilities:

Led the team of 8 system support engineers
Was Accountable for IT operation 1st level support and incident management based on ITIL
Controlled transversal work between IT and call center, 2 nd and 3 rd level escalation processes
Organized service/hardware monitoring and troubleshooting in a 24x7 environment
Designed and coded PHP/MySQL based tool for service desk operation

Abuse, Spam and Fraud Control Team Leader

Confidential

Responsibilities:

IT 1st Level Support Administrator

Confidential

Responsibilities:

Web Developer, IT Specialist

Confidential

Responsibilities:

Was responsible for designing, coding and modifying of multi-tiered websites in LAMP environment
Performed performance and reliability testing, analysis and tuning