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Technical Support Resume

Austin, TX

SUMMARY

A team - oriented software support, administration and testing professional with Linux, AIX, VMware, and Microsoft Windows experience looking to help your organization reach your business goals; working knowledge of IBM branded NAS storage systems, with DB2 and Network Administration Currently not on assignment; available immediately; a US citizen with no work authorizatio restrictions; no criminal offenses

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Technical Support

Responsibilities:

  • WebSphere Application Server, WebSphere CloudBurst, IBM Workload Deployer, PureApplication System, Beta Test Technician
  • IBM PureApplication System - V1.0, V1.1 (deploys Linux, AIX and Windows systems using VMware and PowerVM)
  • WebSphere Application Server ND - V8, V8.0.0.5
  • WebSphere Virtual Enterprise
  • IBM Workload Deployer - V3.0, V3.1
  • IBM WebSphere CloudBurst - V1, V2

Confidential, Austin, TX

Technical Support

Responsibilities:
  • WebSphere Installation, Beta Test Technician
  • WebSphere Application Server ND - V6.0, V6.0.2, V6.0.2.5, V6.1.0, V7 Testing software, diagnosing, documenting and reporting defects reported through testing and customer problem records. Documenting functionality in various text and graphical tools. Reporting and following up on major design concerns.

Confidential, Austin, TX

Technical Support

Responsibilities:

  • WebSphere Application Server - Lvl2 - Security, Java internals, System Management
  • Multi-platform setup and product diagnostic debugging: Windows, UNIX

Confidential, Raleigh, NC

Technical Support

Responsibilities:

  • MQSeries Workflow software support
  • Multi-platform setup, product diagnostic debugging: NT, UNIX, z/OS
  • Assisting customers with product interfacing to WebSphere, Java, DB2
  • 3-month temp assignment in Boeblingen, Germany

Confidential, Raleigh, NC

Technical Support

Responsibilities:

  • MQSeries Integrator and MQSeries Workflow software support
  • Multi-platform setup and product diagnostic debugging: NT, UNIX

Confidential, Raleigh, NC

Technical Support

Responsibilities:

  • DMS/CICS software support and change team
  • MQSeries software support for MQSeries on VSE, MVS, OS/390, AS/400
  • Temporary assignment in Hursley, U.K. on MQSeries change team

Confidential, Westlake, TX

Assembler and COBOL developer

Responsibilities:

  • OfficeVision/MVS product; design, test, documentation inspection of product
  • Advanced through Staff Programmer to Advisory Programmer

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