SUMMARY

• I have always been passionate about technology and electronics in all aspects. There is nothing better than solving a problem through critical thinking. Over the years I've spent countless hours learning many different aspects of technology from administration, programming, developing, and designing.
• When I'm not working, I'm usually spending time with my wife and two daughters, who mean the world to me. We spend time cooking, watching movies, traveling, or sight - seeing in our own city. I love basketball and football (Packers, Texans, and Rockets, baby ) I love all genres of music and also a car enthusiast for vintage and modern automobiles.
• I enjoy learning new things and meeting new interesting people. The interesting thing about people is learning the path they've traveled to meet you at that very moment. I love technology and the possibilities of the future.

TECHNICAL SKILLS

• BASH
• Java
• C#
• Atlassian Tools
• Jira
• Confluence
• HAL
• C++
• HTML
• HTML5
• CSS3
• CSS4
• Javascript
• VMware
• Centrix XenDesktop
• Vizio

PROFESSIONAL EXPERIENCE

Sr. Web Advisor Lvl.II

Confidential

Responsibilities:

• Provide technical assistance with website design, migration, and second level troubleshooting.
• Email delivery/receiving troubleshooting
• DNS and Network troubleshooting
• Knowledgeable in MySQL, HTML, HTML5, PHP, CSS, and Javascript
• Operated in both Linux and Windows servers
• Proficient in BASH/UNIX
• Trained in SSH
• Experience in Wordpress design and troubleshooting
• Knowledgeable in FTP and SFTP

I.T. Specialist

Responsibilities:

• Provide first and second level network troubleshooting.
• Problem solving connectivity, cabling, and wireless issues.
• Investigated problems with DNS servers and zone files.
• Determine if routing loops were occurring
• Documenting firewall issues and escalating accordingly.
• Ranked first in cases logged and cases closed.
• Utilized and monitored the vehicle GPS tracking system.
• Enhanced company's mobility and efficiency with electronic upgrades
• Implemented wireless network and VPN

Customer Service Representative

Confidential

Responsibilities:

• Contributed to families and individuals enrolling into the Affordable Healthcare Act.
• Provided assistance to individuals with connectivity issues with the Healthcare.gov website.
• Troubleshooting computer issues over the phone through step-by-step processes.
• Advised individuals and families of the best options for coverage online
• Supported team members with technical issues on-site.
• Enhanced knowledge of different types of health plans
• Differences in HMOs, PPOs, EPOs, etc...
• Advised general understanding of deductibles, premiums, co-pays, etc..

Triage

Confidential

Responsibilities:

• Handling case management issues.
• Performing daily on-site tasks such as PCP changes through MACESS
• Performed callbacks to clients with concerns and opinions
• Did not submit a service desk ticket to the IT department; I would fix all technical issues.
• Contacted and verified participating doctors and specialist in-network
• Researched authorizations for approval or denial from on-site doctors and nurses.
• Increased satisfaction rate by 20% in 2013
• Responsible for researching medical authorizations

Customer Care Representative

Confidential

Responsibilities:

• Knowledge of service plans, upgrades, and payment options
• Worked in a paperless environment
• Assisted customers with phone locator, features, and swaps
• Operated service updates and changes through a GUI
• Provided assisted to co-workers and new hires

Customer Service Representative

Confidential

Responsibilities:

• Provided technical assistance to consumers across the country
• Implemented metrics to Field Technicians
• Produced up-sales for many customers to improve satellite experience
• Assisted consumers with step-by-step instructions setting up new equipment and programming
• Educated consumers of FCC changes during digital transition
• Produce coordinates for satellite position
• Knowledgeable on television inputs (S-Video, HDMI, RCA, Coaxial, Component, etc...)
• Experience in external audio installs

Manager

Responsibilities:

• Transitioned paper-based accounting to Peachtree software system
• Preparation of monthly financial reports
• Enforced accountability in the reporting process
• Required to report weekly financial reports instead of monthly
• Streamlined operations by initiating an organized filing system
• Performed annual inventory and account closings
• Increased productivity rate by 50% with the integration of Peachtree software system

Technical Support

Confidential

Responsibilities:

• Provided technical support on television, internet, and phone services.
• Followed a process to problem solve hardware or software issues.
• Scheduled appointments for individuals needing further assistance to solve complex problems
• Educated customers about the FCC changes during the digital transition.
• Step-by-step assistance with in-home troubleshooting
• MS-DOS network troubleshooting

Salesman

Confidential

Responsibilities:

• Generated new clients on and off site.
• Educated customers on new upgrades, recent changes, and specification information.
• Learned to listen to people's concerns and what they demanded from their new vehicles
• Assisted with transports to different locations.
• Unveiled the 2008 Shelby GT500
• Presented opportunity to meet new people
• Sold three cash deals in month of January 20K+/ea
• Lead sales two months in a row January and Febuary

Pawnbroker Assistant

Confidential

Responsibilities:

• Assisted customers with PayDay Loans, Pawn Loans, Pick-ups, Lay-a-ways, etc...
• Exceeded or met the sales quota each month.
• Needed to be able to lift at least 50lbs in order to securely protect customers merchandise.
• Knowledge of federal and local laws and regulations
• Technical lead in electronics and audio equipment
• Trained in firearms, knives, and other outdoor equipment
• Increase knowledge in power tools, commercial tools, plumbing tools, etc...
• Inspected automotive and electronic equipment

Training Cashier

Confidential

Responsibilities:

• Maintained my IPMs, daily cash, credit card, check, WIC, and EBT transactions.
• Assisted customers with carry outs and locating items on the isles.
• Trained new cashiers on the job.
• Became a team worker to a team leader within months.
• Started as a sacker