We provide IT Staff Augmentation Services!

Web Support Resume

SUMMARY

  • A bright, talented and ambitious IT support technician with a strong technical background who possesses self - discipline and the ability to work with the minimum of supervision.
  • Excellent customer facing, communication and rapport building skills.
  • Physically fit, able to work in confined spaces, crawl and lift heavy objects.
  • Able to prioritize in a complex, fast-paced environment.
  • Willing to work flexible schedules/shifts.
  • Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
  • Proficient or recognizes a vast array of programming languages, concepts and technologies including: Java, CSS, HTML, C++.

PROFESSIONAL EXPERIENCE

Confidential

Web Support

Responsibilities:

  • Assist in the development of internet pages using HTML/CSS
  • Test websites for cross browser compatibility and fix issues arising with the pages and not working link in Drupal environment
  • Work with ticket management system(JIRA)
  • Participate in formal and informal reviews at predetermined points throughout the development life cycle
  • Formulate recommendations, as needed, for process and product improvements
  • Determine and analyzes user interface problems and orients users on new or changed procedures

Confidential

Desktop Engineer

Responsibilities:

  • Participate in project implementation and deployment effort of new Women’s and Children's Hospital (IWH) with 23,00+ HP computers, 1000+ HP printers/ scanners
  • Moderate experience and knowledge of Linux/Unix
  • Respond to IT support requests from clients as related to hardware and software issues via multiple sources, such as phone calls, emails, remote access technologies, and face-to-face meetings on sight
  • Enter data into the tracking ticketing system(Servicenow)
  • Interact with clients in a courteous and professional manner
  • Communicate updates on issues in a timely manner to ensure client satisfaction and productivity
  • Provide on-the-spot training to clients for hardware and software
  • Ensure compliance with IT policies, data consistency, as well as inventory management and reporting
  • Maintain all hardware and software compliant to security policy, procedures, and standards
  • Coordinate and schedules deployments of equipment
  • Provide basic support on iOS/ Android/Windows smartphones and tablets
  • Perform Active Directory related functions via ActiveRoles Server
  • Experience using monitoring tool Solarwinds
  • 4+ years of experience in supporting clients in IT field
  • Experience with supporting Windows OS (re-imaging, staging, and troubleshooting)
  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
  • Participated in OS migration process for over 10,000 pc’s
  • Perform cross connections in IT closets
  • Tracing/searching for unknown devices on a network throughout facilities

Confidential

Information Technology Systems Technician

Responsibilities:

  • Familiar with protocols FTP/HTTP/SMTP and SSH
  • For file transfer used Filezilla,Putty, and SSH Secure Shell
  • Provide front line support to over 10000+ faculty and students per day with a friendly customer service and accurate resolution
  • Administrating accounts(Password resets, service synchronization, role maintenance)
  • Work with ticket management system(Footprints BMC)
  • Monitored, routed, resolved, escalated and followed-up software and hardware tickets for customers
  • Assist in creating/modifying user guides and troubleshooting technical manuals
  • Overall understanding of VPN, WAN, LAN
  • Diagnosis of desktop, application, networking and infrastructure issues
  • Experience of supporting a wide and varied client base.
  • Troubleshooting PC’s, laptops and mobile devices
  • Providing 1st/2nd line support to users; administering and implementing the IT department’s policies and procedures
  • Responsible for supporting following OS’s: Windows XP/Vista/Windows 7/Windows 10/iOS
  • Responsible for supporting Microsoft Suite 2003 and 2007

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