Website Support Team Lead Resume Overland Park, KS - Hire IT People

SUMMARY

Website Support Specialist with 4 years experience providing enhancement, 3rd party implementation and technical issue resolution.
Ability to deliver exceptional service to customers. Organized and detail - oriented team player with teh ability to prioritize, adapt and thrive in a fast paced environment.
Recognized capability of resourceful problem solving and critical thinking.
Proficient in multi system management and technology savvy. Motivated and adept at learning new technical concepts as they evolve.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Website Support Team Lead - National Accounts Team

Responsibilities:

Collaborated with clients and 3rd party providers via phone and email to diagnose and troubleshoot technical issues.
Efficiently documented ticket requests in Salesforce, resolved issues quickly, and escalated to internal departments as needed.
Provided exceptional customer service effectively communicating from issue receipt to resolution.
Executed special projects as necessary based on internal and external requirements.
Implemented website features and functionality utilizing HTML, CSS, Javascript, Foundation Framework and Adobe Photoshop.
Development liaison for website issues that cannot be fixed at teh support level, extensively documented and prioritized bugs to be worked in Team Foundation Server.
Mentored a team of 4 to execute website requests while adhering to automotive brand requirements.

Confidential

Website Support - Contractor

Responsibilities:

Executed website requests to implement custom graphics, landing pages and functionality utilizing HTML, CSS, Javascript, and JQuery.
Maintained quality and excellence in production by self reviewing code.
Troubleshoot website technical issues as needed.
Promoted to working on VIP accounts within 2 months of contracting.
Resolved 20 or more cases daily.

Confidential, Overland Park, KS

Marketing Professional

Responsibilities:

Maintained a high level of customer service in all capacities in an emotional investment transition.
Entered residential listing information into teh MLS system with high level of accuracy.
Created marketing materials including brochures, mailers, flyers and email blasts.
Developed agent branding including logos, business cards, and brochures.
Maintained web presence for residential listings for 50 real estate agents.
Staged, shot and edited property photography in Adobe Photoshop.