Technical Consultant Resume Conyers, GA - Hire IT People

SUMMARY

Leveraging in depth experience in storage management acting as teh chief architect for client storage solutions, providing operational management, technical maintenance, troubleshooting, and tuning of storage architecture and implementation of new technologies.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Conyers, GA

Technical Consultant

Responsibilities:

Served as a key part of an account delivery team, pulling hardware, software and Response Center support together to show one face to teh customer.
Worked wif sales teams in teh Southeast, providing design and installation support for Large business and government contracts resulting in greater customer product noledge, properly functioning systems, seamless implementation and increased customer satisfaction. Teh industries supported were: Health Care, Manufacturing, Public Sector, Banking, Financial, and teh New York Stock Exchange
Designed storage solutions to fit a customer's needs from creating a tailored Statement of Work to project managing and doing teh work that was architected.
Delivered quarterly service call reports, patching, firmware code updates as well as custom reports outside of typical contracts and delivered teh reports at quarterly meetings. Proactively analyzed customer technological trends and issues leading to TEMPfewer outages and customer problems and increased sales.

Confidential, Alpharetta, GA

Account Support Manager

Responsibilities:

Supported Mission Critical customers by acting as a project manager for service contract customers on several technical projects. Kept customers informed of critical patches, bugs and undocumented features preventing downtime and increasing sales for consulting projects.
Created scope of work and cost, implemented, and project managed customer technology projects decreasing downtime to less than 1% per year.
Communicated status updates to Management, Application, Development and End Users' teams.