SR. LEAD UX DESIGNER/ARCH Resume

SUMMARY

UX designer with 15 years experience in the video delivery industry. Exceptional organizational, problemsolving and team engagement skills. Proficient in user experience, design, prototyping, programming, accessibility, usability testing and production management.

PROFESSIONAL EXPERIENCE

SR. LEAD UX DESIGNER/ARCH

Confidential

Responsibilities:

Next generation TV platform UX lead for settings, applications, accessibility and other features. Engaging with Google and engineering to ensure proper implementation.
Working in a Scaled Agile process with product, marketing, architecture and engineering. Writing and editing stories for capability implementation.
Team Accessibility Champion for Corporate Accessibility Technology Office (CATO). Working with CATO, architecture, engineering and product to ensure correct implementation of FCC regulatory requirements.

ASSOCIATE DIRECTOR: INTERACTION DESIGN

Confidential

Responsibilities:

Developed U - verse TV core customer experience, with 7 major updates over the lifetime of the service. Each update increased SUS and Hedonics scores which halped win multiple J. D. Power awards.
Worked with Product, Marketing, Operations, Field Testing, Premise techs, Care and Tier 3 support for production troubleshooting.
Worked with CATO and product to ensure correct implementation of FCC regulatory requirements. Designed a custom experience for Emergency Alerts.
Developed software deployment processes and managed features in production.
Tracked customer usage of features in production to refine feature iteration.
Developed standards for TV application development. Standards were designed to share noledge across Labs and third party developers for a consistent user experience.
Designed and built multiple prototypes for usability testing.
Designed and managed demo labs and test environments.
Performed extensive competitive research.
Confidential &T liaison to an international group ofTV providers including Bell Canada, Telus, Deutsche Telecom and Swisscom.