Microsoft Confidential, Time Management, Data Entry, Management, Articulate, Customer Service
- Assisted wif customers when navigating and entering information into the ABC Bakers SNAP+ website for Girl Scouts.
- Provided detailed walk throughs on how the website functions and troubleshoot any issues that arose wifin the website.
- Documented each inbound call and email through a ticketing system and noted patterns of issues to be sent for review.
- Assists customers when obstacles arise while processing a prescription drug claims for commercial, Aetna or Medicare part D.
- Navigates the resources at my disposal to halp the caller process an adjudicated claim.
- Deescalates phone calls by using calm and collected language and every resource to give the caller the best possible experience wif the company.
- Assists the Head trainer wif incoming employees so they understand the needs and requirements of the position, and aide them into transitioning into the workplace through coaching and leading by example
- Personally assisted customers wif the point - of-sale process and assisted in managing the Printing Department.
- Completed custom jobs in a timely manner and executed the creative visions of customers.
- Provided information for a total-solution and overcame obstacles wif effective problem-solving techniques.