Consulting Manager Resume

SUMMARY

I've managed a variety of software and information management projects in the public and private sectors.
My specialties include business analysis, project management, and gap analysis projects.
I bring proven experiences streamlining processes and providing predictive analytics for project stakeholders.
I've translated business needs into technologies, defined product specifications, and worked with software development teams to create an established track record of defining and delivering project goals.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Consulting Manager

Confidential

Responsibilities:

Using Agile, Scrum, and Waterfall methodologies, delivered full lifecycle project management services for enterprise technology projects specializing in enterprise asset and financial management systems
Identified and quantified technology and operational improvement opportunities and established a business model for a system selection
Managed benefit analysis, return on investment calculations, and identification of barriers and supports for implementing improvements
Conducted business process evaluation and identification of process improvement opportunities
Translated user frustrations with current environment into relevant system requirements
Wrote and responded to Evaluation and recommendations of software specifications for public sector enterprise systems
Wrote and responded to RFPs on behalf of clients and the firm
Led proposal development and work plans
Engineered enterprise public - sector technology solutions (ERPs, IT assessments, organizational technology planning, operational reorganizations)
Fostered long-term relationships with clients based upon enduring success
Provided education on best and common practices

Data Administrator

Confidential

Responsibilities:

Managed all member and project data, regardless of format, including the largest planning library in Michigan
Wrote the RFP and led the team selection of new Association Management System (AMS) used to direct member operations
Developed and implemented compliance with policies and procedures for use and maintenance of public records
Facilitated migration of over 10,000 member records from 15 data sources into the AMS
Using SSRS, designed member database and produced dashboard reporting
Solely responsible for managing internal processes and managing reporting requirements to produce metrics and dashboard reporting tools
Coordinated implementation of the web platform used for information portals and creation of member content
Introduced a common data repository and reporting dashboard to create content and make information-driven decisions about our members and services
Used Informz software to create web content
Developed reporting to give insight into improving improve member communications
Created taxonomies and managed agency record retention schedules for vital records

Business Analyst

Confidential

Responsibilities:

Designed, developed, and maintained a web-based training management application serving over 1,000,000 users in 52 countries.
Authored business rules and programming logic for new functionality and program enhancements.
Worked with customers to mine data for evaluation and analysis
Developed and maintained web-based training
Directed call centers and provided third-level support

Training Coordinator

Confidential

Responsibilities:

Oversaw all technical and customer service training for five user support centers with over 200 combined employees
Wrote PC and network support documentation, wizards, and web tutorials
Monitored employee performance and conducted performance evaluations
Ran metrics to verify training was up-to-date and being used by employees

Call Center Supervisor

Confidential

Responsibilities:

Directly managed, coached, and evaluated over 50 employees
Monitored call volumes, response times, and quality of response from analysts
Developed and implemented new policy and management structure
Created new applications and business rules, increasing overall customer service scores by 18%