Lead Senior / Resource Manager Resume

TECHNICAL SKILLS

Siebel Applications, Open Source Applications Like SugarCRM, Joomla and many other.
Oracle, MS SQL Server, MySQL and Sybase
Windows, Linux, Solaris, IBM AIX and HP UNIX
Tomcat, Apache, IIS, Oracle HTTP, IBM HTTP
Vantive 8.0, Point CRM, Remedy, Java, JDBC,EJB, Swing, JHTML, HTML,
Javascript, Oracle DB, WebLogic, Iplanet Servers, Cascading Style Sheets, Actuate Report, WebSphere. Turbo C, VAXC, VAX Basic, Internet / Intranet Programming, Web Publishing, Sybase System11/10,MS Access, Watcom SQL, VAX RDB, Power Builder 3.0/4.0/5.0/6.0/6.5, S Designer 4.0/5.0, IDT, Infomaker 4.0/5.0, Visual Basic 4.0, Web PB, ActiveX, Power Builder Foundation class Library (PFC)
G itLab, CronTab, Nagios, vSphere, Hyper - V, Shell Script, Operating Systems and Automation Procedures, Docker, Jenkins and Ansible AWS Cloud, Cloud Stack and Open Stack, Private, Public and Hybrid LAN, WAN, Firewalls like Sonic Wall TZ 600 and NSA 2600.
R Programming, Python(Basic Level), PL/SQL Photrec, GetDataBack, TestDisk,

PROFESSIONAL EXPERIENCE

Confidential

Lead Senior / Resource Manager

Responsibilities:

Worked as Backup and Primary Weekend Duty Manager and in charge of critical weekends for customer production implementation and their critical issues.
Worked as Specialized and Specific Duty Manager for weekends for special customers like British Telecom, Farmers Insurance and some government customers.
Backup Resource Manager for System Administration and Security Autantication
Worked as Go To Expert for Web Server, Operating System, Clustering, Crash, Leak, Performance, File System, Networking, Load Balancing.
Worked as a Primary for System Administration and Backup Primary for Security & Autantication
Backup Primary for Upgrade related issues

Environment: Siebel 4.0, 5.0, 6.0, 7.0 and 7.7. Windows, UNIX, Linux and Solaris, Load Balancing, Cluster, Firewalls, Network and various other technologies used by customer

Confidential

Senior Engineer/ Team Lead

Responsibilities:

Backup Engineer for Business Functions Group for Americas - after served teh customer for over a year in a technology group, designated as backup to provide technical assistance to customers and other engineers internally
Primary Engineer for Business Functions/Client Functionality for Americas - after served as Backup for a year promoted or designated as Primary for technical “Go-To” person.
Backup Engineer for System Administration group - After served for one year and handled critical and complex issues, designated as Backup.
Primary Engineer for System Administration group - After served as backup, designated as Primary. It is very difficult to get to this level because system administration covers vast area.
Expert Engineer for System Administration group. - After served and demonstrated as Product Application Lead and thorough knowledge in teh product, designated as Expert. At this level, it is must to handle critical, complex, any severity, escalated and top accounts.
Backup and Primary for Security, Autantication issues.
Expert for Cluster, Webservers, Operating Systems group.
Backup and Primary Weekend Duty Manager
Backup, Primary and Expert are technical roles based on knowledge dat was acquired during a period of 3.5 years in Technical Support. Growth direction is Backup > Primary > Expert. These technical roles halped to achieve product knowledge and also worked wif team to increase teh team member’s knowledge.
Backup and Primary Weekend Duty Manager was also a technical roles. In addition to technical role, had to manage cluster of resources available during teh weekend for various product groups and areas. Managed cluster of resources to work for various customer critical issues came during teh weekend.
Along wif senior role, additional responsibilities to manage teh team of 4-5 engineer was effectively done. Worked very closely wif team as Team Lead to provide halp for their service request, technology doubts, and skills. Provided halp to teh team to review their objectives frequently and halped them to achieve their goals. Identified teh skill gap and provided Knowledge Sharing Presentations (KSP) to teh team. Got very good experience in leading a strong technical team along wif people management role.

Environment: Siebel 4.0, 5.0, 6.0, 7.0 and 7.7. Windows, UNIX, Linux and Solaris, Load Balancing, Cluster, Firewalls, Network and various other technologies used by customer

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