OBJECTIVE:

• Senior System Administrator, Microsoft Dynamics CRM O365, CRM 2015, CRM 2013,, CRM Business/Technical Analyst, Integration Expert, Social Insight implementations expertise, User Interface Configuration Manager, CRM, SSRS Reports, Views, Workflows, Dialogs, Business Process Flows and Dashboard design expertise.

SUMMARY

• Upgrade experienced Microsoft Dynamics CRM O365, CRM 2015, 2013 to CRM 2016. Supported a large team to upgrade from CRM online.
• Dedicated Microsoft Dynamics CRM O365, CRM 2015, 2013, Senior System Administrator CRM Online, On Premises both.
• Experience to develop CRM, Workflow, Dialogs, Business Rules, Business Process Flows.
• Supporting enterprise CRM Users requirements to develop configure CRM report and views.
• Dynamics CRM Add - in, User Adoption expert. Integrated User Adoption solution dat captures CRM User usage statistics and utilization by department.
• SSRS reports experience using SQL BIDS (Business Intelligent Studio).
• Click Dimensions and Legacy systems expertise to monitor marketing mass email features.
• CRM integration experience Web Portal, CRM IFD (Internet Facing Deployment).
• CRM Deployment Manager Expertise to refresh CRM data from production to lower environments. O365 Global Admin to manage Online CRM Users.
• Social Insights configuration specialist. me wrote systematic guide on how to integrate Social Insights wif Dynamics CRM 365. One of teh greatest feature, search engine to integrate Client and Contacts wif over 40,000 social websites to copy data and to review research, set latest Company Contact email alerts.
• Experience to track and resolves Client related CRM, Outlook plugin and Offline issues.
• CRM performance tuning, troubleshooting log review expertise. Responsible to maintain and monitor CRM related Synchronization services on teh web server.

TECHNICAL SKILLS

• HTML5 to created CRM halp section dat is a new feature in Microsoft Dynamics CRM 2015
• Microsoft Dynamics CRM, SQL, BIDS to develop CRM SSRS reports.
• Word: Microsoft Outlook: Microsoft PowerPoint, and Microsoft Access. Ability to create small Microsoft
• Proficient in Microsoft Excel: (Able to create complex spread sheet using complex formulas). Microsoft Access database. File storage, creating different hierarchy of electronic filing systems.

PROFESSIONAL EXPERIENCE

Confidential - Newark, New Jersey

Responsibilities:

• One of teh initial jobs while me was completing my CRM certifications.
• Worked approximately 70% as CRM Administrator and 30% as Functional/Business Analyst. Part of teh team dat upgraded Microsoft Dynamics CRM . Worked wif business to capture detailed CRM requirements.
• me work wif Project team to discuss CRM bugs reported by QA or UAT and new functionality business wanted to implement. Worked wif development team to make sure development completed according to teh business requirements.
• Responsible to create QA test scripts and work wif QA team to make sure all CRM bugs resolved. Worked wif teh Marketing team to make sure Marketing segments are accurate.
• Supported third Party Marketing Vendor Click Dimension integration marketing campaigns wifin CRM. Worked wif teh internal Sales team to make sure their business requirements delivered according to teh requirement.
• Provided end user training. Learned how to configure CRM Visualization hierarchy, Rollup fields, calculated fields, business process flow, Access Team security settings.

Confidential

Microsoft Dynamics CRM Administrator

Responsibilities:

• Worked on Data Migration from Dynamics CRM 2011- Dynamics CRM 2016, Responsible for Configuration and Customization such as:
• Security Roles, Business Unites, Teams, Workflows, Business Rules and Business Process Flows.
• Worked wif Business Analysts to store and gather requirements and add them to teh TFS (Team Foundation Server)
• Configured Views, Entities, Fields and Forms

Confidential

Microsoft Dynamics CRM Administrator, CRM Senior Business Analyst

Responsibilities:

• Supporting large team approximately 400 Dynamics CRM Web, Outlook and Mobile users.
• Pipeline Dashboard development for sales team and senior executives.
• Expert to create CRM Views, Reports, SSRS Reports and dashboards.
• Developed number of workflow diagrams, Workflows, dialogs and business process flows.
• Configured a CRM Security model. (Business Units, Teams, Access Team, Role based security forms and Hierarchy Security).
• Configured Word Template Account and Customer Tier sheet shows a Client snapshot.
• Configured Entitlements, SLA’s Case assignment to an appropriate CRM Queue.
• Configured Product Hierarchy in CRM, Product, Product Family, Product Bundle
• Configured Server Side Synchronization wif Exchange/Outlook.
• Expertise to create Marketing Lists (static, dynamic), Campaigns, Quick Campaigns, Email Templates.
• Customized CRM UI’s, Sub-Grids, different access model for different business groups.
• Configured Social Insights view for Account and Contact entity. Created step-by-step guide on how to integrate Social Insight View wif Dynamics CRM.
• Working wif third party vendor (TenFold) to integrate Telephony system wif Dynamics CRM 365. Call centers integrations throughout teh globe. Customer calls recorded, searched, updated, tan alert configured via CRM Workflows.
• Data imports from Salesforce, other ERP systems, xls files into Dynamics CRM. Experience to use SSIS/Kingswaysoft to import/export CRM data.
• Re-adjusted CRM sitemap to remove/add necessary CRM SiteMap components and adjusted CRM Ribbon menu as per business needs.
• Developing CRM Mobile features for teh sales team
• Basic Java Scripting knowledge of how to customize a ribbon on Dynamics CRM User Interface using Ribbon Workbench solution.
• Coordinated wif Quality Assurance (QA) team, halped testing and to resolved reported bugs.
• Worked wif UAT team to test requested functionality and to halp resolve bugs.
• Daily CRM Project meetings wif several international CRM users and development team.
• Fulfil daily CRM View requests from CRM users. Review daily exception reports; investigate issues work wif team to resolve issues.
• Created short training video on how to log actions in CRM as an activity, how to setup meetings.
• Trained teh trainers, created short training video on how to log activities in CRM.
• Actively involved wif all CRM projects wif project team. A key member of CRM team can rely upon.