SUMMARY

• Looking for a good career opportunity to share my skills/Experience on Salesforce CRM platform, Manual Testing and Automation Testing to contribute productively towards the growth of the company thus grow professionally.
• 6.5 years of IT experience on Manual and Automation testing.
• Experience as a QA in Salesforce.com CRM application, mainly with, Contacts, Accounts, Cases, Chat functionalities.
• Responsible for application testing of customer/partner facing Salesforce projects and working collaboratively with internal teams of Project Managers, Salesforce Administrators, and Developers.
• Good understanding of Service cloud in Lightning and its basic functionalities.
• Tested both salesforce configuration changes and custom changes.
• Worked on validating the portal licenses and portal user accessibility.
• Proficient in using test automation tools such as Selenium WebDriver/RC/IDE/Grid, develop automation testing scripts for web and client server applications.
• Tested both salesforce configuration changes and custom changes in Salesforce Lightning.
• Sound knowledge on Junit, TestNG framework for Unit testing, Maven and Ant for Project building tool, Jenkins for Continuous Integration.
• Good experience on Selenium Automation using WebDriver and Server. Heavy programming using Java, Junit, TestNG.
• Exposure on testing the Any point studio for integration.
• Interacted with mule developers if any issues related to new API onboarded issues.
• Expertise in functional testing AUT using Selenium WebDriver using Junit/TestNG testing framework.
• Good experience in Web Services testing using SOAP UI, XML and WSDL; and in providing required input data to request XML& get the required data from response XML & use the response data from other request XML using SOAP UI.
• Experienced in load and performance testing tool JMeter.
• Experience in Database testing by using Oracle, MS SQL Server, SQL, T - SQL and PL/SQL Queries.
• Extensive experience in designing Test Cases, Test Scenarios, Test Scripts and Test reports of manual and automated tests.
• Experience in all stages of the Software Development Life Cycle and QA Life Cycle and in all dimensions of Functionality, Usability & Reliability.
• Experience in both Waterfall and Agile project environment.
• Extensive experience with Visual Source Safe and Microsoft Office tools (MS-Word, PowerPoint, Excel and Access).
• Proficient in testing database of applications developed with SQL Server, Oracle and MS Access.
• Strong in writing SQL queries to perform backend data validations.
• Excellent experience with source version control tools such as Subversion (SVN) & Git.
• Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.
• Good analytical and communication skills and ability to work independently with minimal supervision and perform as part of a team.

TECHNICAL SKILLS

• Testing Tools: Salesforce.com, Selenium, WebDriver, HP Quality Center/ALM, Junit, TestNG, JIRA, SOAP UI, Eclipse, Manual Testing, Appium.
• Databases: Oracle, SQL Server & MS Access
• Programming: Java, C#, SQL, PL/SQL, UML.
• Web Technologies: HTML, DHTML, CSS, XML, XSD, XSL, XSLT, XPATH
• Browsers: Internet Explorer, Firefox, Chrome & Safari
• Defect Tracking Tools: Quality Center (9, 10, 11.0), Jira, Team Foundation Server (TFS 2008,2010, 2012), Rational Clear Quest.
• Operating Systems: Windows XP, 7, 8 & server 2003, UNIX and Linux
• Mobile Manual Testing Android, iOS:
• Automation: Selenium

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Salesforce Tester

Responsibilities:

• Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives.
• Tested both salesforce CRM and Seibel CRM as a part of End to End testing
• Tested the complex next generation features for Salesforce CRM.
• Validated case management and contact management with in community portal.
• Validated community Portal and corresponding Org changes.
• Execute various types of testing include UX, smoke, integration, performance, security testing.
• Experience in Testing assets, Accounts, Contacts, Knowledge, Chat and Report functionalities in Service cloud lightning.
• Interacted with the Business Clients, Product Owners, Developers and QA Manager for clear exposure to trickle down the technical/functional User Requirements & Change Requests to Test Plans and Test Scenarios.
• Identified the Test Scenarios based on Functional Specifications and Business Requirements.
• Perform Functional Testing, Regression Testing, System Integration testing, and End to End Testing.
• Tested the various Service Oriented Architectures (SOA) spanning across various web services using SOAP and WSDL across various applications using SOAP UI.
• Provide all data validation through SOQL queries to perform Back-end testing.
• Prepare Test Scenarios and get Sign off from Client
• Clarify doubts related to customization changes on SFDC within the team
• Involved in testing the integrated functionalities.
• Exposure on any point studio and Any point platform for API on boarded and RAML testing.
• Used Selenium WebDriver to run test cases in multiple browsers and Platforms.
• Configured Selenium Web Driver, TestNG, Maven tool and created selenium scripts in using Test NG.
• Worked on Agile methodology.

Environment: Selenium Web driver, Salesforce.com SOAP UI, Postman, Quality Center, Firebug, Rally, workbench.

Confidential, Simi Valley

Software Engineer

Responsibilities:

• Identified the Test Scenarios based on Functional Specifications and Business Requirements.
• Perform Functional Testing, Regression Testing, System Integration testing, and End to End Testing.
• Work with Salesforce Developers to communicate requirements for APEX coding.
• Tested both salesforce CRM and Seibel CRM as a part of End to End testing.
• Work in multiple sandboxes simultaneously to evaluate gaps and system readiness.
• Responsible in executing Selenium test scripts on different browsers and checked for compatibility.
• Tested the application in highly dynamic environment with sprint team using Agile methodology.
• Used Splunk application for monitoring application, security and performance logs.
• Used Splunk search processing Language(SPL) and regular expressions.
• Testing Coordination, designed and developed front end and back end testing scenarios and scripts.
• Performed Defect Tracking & Management using Team foundation server. Managed defect tracking system.
• Validated fixed defects have been tested and passed testing to business.
• Used Workbench tool for retrieving the data.
• Trained business users on QA processes and procedures to be utilized during UAT testing.
• Participated in Walkthrough and defect report meetings periodically.
• Responsible for keeping up with the test schedule and interacting with software engineers to ensure clear on requirements and defect reports.
• Execute various types of testing include UX, smoke, integration, performance, security testing.

Environment: Salesforce Service cloud, Seibel CRM, Team Foundation server, Splunk, Microsoft team management, SOAP UI, Maven, Quality Center, TDD, SOQL.

Confidential, Plano, TX

Test Analyst

Responsibilities:

• Involved in implementation of Test Automation Framework build using Selenium WebDriver, TestNG and Maven technologies under Java platform utilizing industry leading harness design patterns and approaches.
• Expertise in using Jenkins for adding scripts, building the suites and analyzing the results.
• Performed testing using TestNG for class, method, & Web Services testing.
• Involved in Maven configuration for running servers and scripts after the build.
• Experienced in load and performance testing tool JMeter.
• Used Jenkins as continuous integration server to run automated test suites.
• Used web-debugging tools like XPath, Firebug and Fire path to locate elements.
• Performed Regression testing for new builds and every modification in the application using Selenium.
• Used Selenium WebDriver to run test cases in multiple browsers and Platforms.
• Performed data driven testing by using JDBC as a data source in SOAP UI and configured SQL queries to fetch data from the Oracle database.
• Tested the various Service Oriented Architectures (SOA) spanning across various web services using SOAP and WSDL across various applications using SOAP UI.
• Reported software defects in Quality Center and interacted with the developers to resolve technical issues.
• Analyzed test results, tracked the defects and generated reports using Quality Center.
• Involved in designing and building automation frameworks in support of continuous integration in a test-driven development (TDD).
• Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.
• Prepared the data to cover various scenarios and wrote SQL scripts to verify the database updates, inserts and deletion of the records.

Environment: Selenium WebDriver, Java, Jenkins, Cucumber, SOAP UI, Maven, Appium (Android), TestNG, Quality Center, Fire path, Firebug, Eclipse, XPATH, Java, HTML, CSS, TDD, Android, SQL, Oracle and Windows, JMeter.