Corporate End User Support Resume Topeka, KS - Hire IT People

SUMMARY

Dedicated and experienced corporate IT professional, skilled at resolving complex customer and internal systems issues quickly wif teh high level of customer focus. Project and team oriented, driven to find creative and cost effective solutions to advanced technical issues.
Ten years experience providing technical systems and customer support. Effectively and efficiently identifying problems to enhance teh customer experience and system stability.
Superior technical knowledge and coaching to team members and end users in teh use of complex corporate IT applications and infrastructure.
Knowledge and expertise to simplify repetitive procedures to allow more bandwidth for new issues
Study cost benefit ratio of projects to reduce budget waste and get maximum value for an IT dollar
Maintain services that deliver positive ROI and discontinue teh ones that underperform
Audit systems for redundancy and insulation against disasters for complete business continuity

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Corporate End User Support

Confidential - Topeka, KS

Responsibilities:

Troubleshoot and resolved web application issues escalated from customer support and other departments wif a high success rate.
Worked wif clients to analyze computing and network needs and implemented teh most appropriate solutions in achieving teh organization's technical and budgetary needs.
Provide application and operating system technical support for entire organization.
Provided troubleshooting and technical support to both in-house staff and user departments for all network applications.
Maintain IT infrastructure wif an emphasis on corporate servers and backup schedules
Provided high level IT support to company personnel both on-site and remote.
Resolved customer complaints and manage expectations.
Displayed courtesy and strong interpersonal aptitude and professionalism in all customer interactions.
Patience in difficult situations, focusing on teh best possible outcome for all parties.

Owner/Manager

Confidential - Dodge City, KS

Responsibilities:

Account manager, sales, payroll and tax accounting.
Personally managed $5M dollar a year operating budget
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and all inventory replenishment duties.
Guided customers in choosing items that reflected personal style and shape.
Recruited, Interviewed, Hire and train new associates

Helpdesk/Desk side/PDA support

Confidential - Kansas City, KS

Responsibilities:

Solely responsible for providing PDA and Blackberry support for 300+ users.
Helpdesk phone support for approximately 300+ off site users
Provide desk side support for approximately 300+ on site users in a Windows environment.